photoshop_faq's profile
Adobe Administrator

Adobe Administrator

 • 

158 Messages

 • 

14.3K Points

Fri, Mar 25, 2011 10:47 AM

Photography: Raw File Support - Requests and Information?

I just got a new camera and Camera Raw and/or Lightroom does not recognize the raw files, has no camera-specific profiles or has some features not enabled. What do I do?

Responses

Official Solution

Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

10 y ago

For a complete overview on camera support in Photoshop and Lightroom, visit the following article:

Why doesn't my version of Photoshop or Lightroom support my camera?

  1. Make sure your version of Photoshop or Lightroom is up-to-date for the latest camera support.
  2. If you own an older version of Photoshop (CS6 or earlier) or Lightroom (5 or earlier), Adobe provides backwards compatibility for the latest cameras through the FREE Adobe DNG Converter.

Champion

 • 

1.1K Messages

 • 

21.6K Points

10 y ago

In addition, one should always use the latest version of the DNG converter, (see Jeffrey's link) and the latest version of Camera Raw available for one's Photoshop version.

90 Messages

 • 

1.6K Points

10 y ago

And sometimes Adobe does not support a major technology at all, so the latest ACR or DNG converters do not help.

I would like to see Fuji's newest CMOS-EXR sensors supported in ACR so that Photoshop, Elements and Lightroom are all available to die-hard Adobe users. I've tested the new F550EXR extensively and the new sensor is a winner. The RAW files are amazing for a compact with a 1/2" sensor. See http://kimletkeman.blogspot.com for my articles (31 and counting.)

But my all-Adobe work flow is seriously hampered by Fuji's RAW being forced through its proprietary converter first before I move it to ACR6 and then CS5. It's messy and the results, in my opinion, are inferior to what they would be if I could go directly to ACR6 first and then to CS5 Elements 9 or Lightroom 3. As a long time all Adobe user, I and a lot of others would deeply appreciate support for this wonderful new sensor.

90 Messages

 • 

1.6K Points

10 y ago

Yes, I tried to make mine a separate idea and will again, but I was thwarted on my first try by this web site's confused login state machine.

Meanwhile, the S200EXR has a similar sensor and has never been supported by Adobe. What I am hoping is that Adobe will consider supporting the newer CMOS version of the EXR sensors (unusual pixel-paired bayer-like mask pattern, multiple modes for split sensor, multiple blend technology for dynamic range extension or low noise mode) in ACR as they have spread to five models of camera of which several have RAW support.

3 Messages

 • 

92 Points

10 y ago

PLEASE add support for samsung nx5 raw file in ACR! It is exactly the same camera, like the supported NX10 - there is difference only in lcd / amoled display, the produced raw (.srw) file is the same (but has different exif model tag) I must edit all pictures exif before I can do somethink with ACR / Photoshop

7 Messages

 • 

122 Points

10 y ago

I recently got a new Nikon D7000 DSLR.
I usually use Bridge CS4 to go through my pictures, mark them and send them to Camera Raw for retouching and editing.
At first i noticed D7000 raw files were not supported, and waited for an update from Adobe. When the update arrived i realized it's for CS5 users only.
What this basically means, is that if i want to go on with my regular workflow, to which i am accustomed, i would need to upgrade to CS5.
This makes me furious at Adobe for acting like a bunch of other vicious money-squeezing corporate companies who shall rename nameless.
Furthermore, it makes me furious at myself for going out and paying a lot of money for software which will not provide me with the ability to do my work as time goes by.
It's basically the same as Adobe deciding that if you want to go on opening JPG files, you need to pay more money and upgrade. It's utterly rediculous.
If I was using a really old version like CS1 or CS2, even CS3, maybe i would have accepted this, seeing that Adobe can't really keep all legacy versions up to date.
But i'm using CS4! it's only one version back! i bought the software a little over a year ago, it can't possibly be that this suite will be worth nothing to me after so little time.
Oh, and i've heard about the solution that i can convert the files to generic raw format and then use camera raw, but this is not an acceptable solution. Adobe can't just start adding processes and wasting users' time like this.
Please make sure all new cameras are always supported in camera raw for older versions of CS.

This reply was created from a merged topic originally titled
D7000 NEF Support for CS4.

Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

10 y ago

Hi Naom,

We hear you. Did you read my entire article Why doesn't my version of Photoshop or Lightroom support my camera?

I tried to cover most of the concerns that users have around camera support. The last section is especially devoted to users like yourself.

Similar to our users, the Digital Imaging teams at Adobe have limited time and resources. From my article:

"It’s untenable to keep updating previous versions of the Adobe Camera Raw plug-in going back to CS2 to support new cameras/raw formats in a timely fashion. Using the DNG converter is the fastest way to deliver backwards compatibility to ALL users (CS2, CS3, CS4, Lightroom 1 & 2, as well as 3rd party apps that support DNG). This allows us to support the greatest number of customers and cameras as possible."

I encourage all users visiting the feedback site read the Welcome to the Photoshop Family Feedback Site - Getting Started & FAQ and to review the Community Guidelines and Company & Customer Pact.

2.3K Messages

 • 

26K Points

10 y ago

Keep in mind the frustration here should not be directed at Adobe but at the manufacture of your camera forces, demands a proprietary raw format that Adobe has to hack to support. IF the manufacturer would simply provide a switch to save off a DNG (as they do when you want another open file format, a JEPG), you’d have support the day the camera is released. But the manufacturers by and large don’t do this. They make you wait for Adobe to get their hands on the camera system (which they have to pay for) and figure out how to convert that data in their converter. This is true for ALL other 3rd party converters too, not just Adobe. The bad guys here are the manufacturers! DNG is an openly documented format and free to use, just like your JPEG. They could save off a DNG, a proprietary raw and/or a JPEG if they wanted to with nearly no costs to them. If more end users directed their frustration at the manufacturers instead of Adobe, maybe, maybe they would do this.

10 Messages

 • 

376 Points

10 y ago

Panasonic G3 raw fileformat is not recognized by current Lightroom/Camera Raw.

This reply was created from a merged topic originally titled
Panasonic G3 raw / Lightroom / Camera Raw.

1 Message

 • 

62 Points

10 y ago

WHY is there not an upgrade for PSE8 to support Camera Raw 6.3 or higher. I bought PSE 8 a year ago, and a Sony A580 in September - with no support in Camera Raw. Now it is in CR 6.3, but it does not apply to PSE 8, therefore requiring the replacement of software bought a year ago.
It is inconceivable that PSE 8 cannot be set to use later versions of CR, since basically CR just knows how to deal with the various file formats and uses PSE as an interface.
Regards
Chris

This reply was created from a merged topic originally titled
Outdated and less that a year old..

4 Messages

 • 

94 Points

10 y ago

Hello

Cyberlink Photodirector 2011 has just come out on Beta. I have no problems with RAF file conversions here. I will stick with this program until Adobe sort themselves out in the future.

2 Messages

 • 

82 Points

10 y ago

Hello. I'm using CS4 on Mac and have a new Canon 60D. I can't find an update to support the .cr2 files from the Camera for CS4. I updated to Camera Raw 5.7.0.213 but it doesn't recognize the Canon Raw files. What can I do?

This reply was created from a merged topic originally titled
Canon 60D not compatible with CS4?.

1 Message

 • 

62 Points

10 y ago

I have installed Lightroom 2 onto a new computer and when attempting to import RAW photos from files Lightroom says the file type is not supported (MG_8888:CR2) and I am unable to locate how to change File Support to All. When the program was installed on another computer this problem didn't occur. It will open tiff, jpeg or PSD.

This reply was created from a merged topic originally titled
Import File Support.

1 Message

 • 

62 Points

10 y ago

Looking for RW2 support for LightRoom3 and CS5. I use both and my new Panasonic G3 is not yet supported. Is there an update ETA?

This reply was created from a merged topic originally titled
Panasonic G3 RW2 file support for LR and CS5.5 please..

1 Message

 • 

62 Points

10 y ago

Ladies and Gentleman,

I can ́t find a update for my Photoshop Elements 8 or Adobe Bridge CS4 (mac Version) regarding the reading of the CR2 files from my new CANON 60D!

I read some blogs and I found the information that this Version will be not updated by ADOBE!?

I know that I am only one of hundreds / thousands of customers and only a rookie but I will not buy a new version of this product if this is only a question of some c-code which you can implement easy in the older CS4 Version!

I like the Bridge and the Photoshop Elements product so I hope you will help other customer and me on this issue!

Best regards,

Damian Budnik (Germany)

This reply was created from a merged topic originally titled
RAW-Files Issue on the CS4 Version "Canon 60d, ...".