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Adobe Photoshop Family

7 Messages

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162 Points

Tue, Dec 17, 2019 3:32 PM

Solved

Lightroom Classic: Sees my cameras, but not the photos on them

Suddenly my LR CC running on iMac and newest macOS Catalina 10.15.2, refuses to locate photos on my Nikon D850. ( the same goes if I connect my iPhone 11Pro, and want to import photos from that unit).
LR will see the camera, but claims there are no photos. Taking the memorycard into cardreader, there is no problem.
if i start Photoshop instead, camera and photos are found!!!
i have the LR CC version 9.1 and camera raw 12.1
about one week ago it was all fine
suppose its a bug
kind regards
palle jensen

Responses

Adobe Administrator

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9.1K Messages

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126.8K Points

a year ago

Palle,

Have you restarted your Mac? 
Tired a different USB-C port?
Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

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162 Points

a year ago

 Restart was done, nothing changed. And I connect camera to a USB 2 port.(the other ones are in use)

Since Photoshop does not encounter this problem, I consider it a LR CC bug.

I have used same cable, permanently plugged into iMac for 'years'. Had a short notion it could be dirt in camera connector, but since LR see the camera type as D 850, and Photoshop works, it is not a hardware thing in my opinion


(btw the login procedure from safari/catalina does not allow me to enter this comunity, I have to use my iPad)

Adobe Administrator

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9.1K Messages

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126.8K Points

a year ago

Next step to try is a Preference File reset: 

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.Reset Procedure:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the behavior continue after resetting the preferences?
Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

 • 

162 Points

 Just to update on this, I am trying out the new 'CC7/mobile' version on my imac, I will/may switch later when I have tidied my catalog and the 30k photos. But on the 'CC' version again the camera was not seen, and in securities settings only classic was show. Anyway I followed your simple procedure, outlined above, and that fixed it.

at the same time I have tried out the Nikon snapbridge feature from my iphone to my D850 and, yes, the GPS coordinates are integrated and position is showed in the map, in 'CC'

Great

Ps, it is still impossible to log in from safari, the message is I succeeded, but then I am still outside

3 Messages

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102 Points

a year ago

i have the same problem with an Canon 5d mark II, the preference file reset did not work

7 Messages

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162 Points

a year ago

Nothing is changed, still doesnt work, but Photoshop does work as before

7 Messages

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162 Points

a year ago

Just for your info, i connected my iphone 11 pro and it is not seen, even it connects to a differen usb port. But fine in photoshop

3 Messages

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102 Points

a year ago

I re-installed the previous version and I doesn't work likewise

Adobe Administrator

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519 Messages

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9.8K Points

a year ago

This looks like a permission issue happens with MacOS Catalina 10.15.2.
When you install Lightroom Classic 9.1 and open it for the first time, it should ask permission for accessing the Photos app.
Did you see it?
Go to System Preferences > Security & Privacy.
In the Privacy tab, select Security.
Does Lightroom Classic has permission assigned to Photos, Full Disk Access, and Files and Folders?

Downgrading Lightroom Classic will not help.
(Though it may not work,) could you please install Lightroom Classic 9.1 again and see if there is any change?

Thanks,
Sunil

1 Message

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60 Points

This solved my problem as well.  Many thanks!

1 Message

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62 Points

Going into Catalina's system preferences> Security and Privacy > and giving permission to Lightroom solved my problem go Lightroom not recognizing my SD card in the Apple SD card reader to USB C. I was getting the message that there were no photos but once I gave permission to Lightroom in the Security and Preferences area of System Preferences the photos were recognized. Thank you so much Sunil Bhaskaran for your post above - it solved a complex issue for me.
 

3 Messages

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102 Points

a year ago

Thank you. You solved my problem. Works fine!

7 Messages

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162 Points

a year ago

Exellent, this fixed The problem

7 Messages

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162 Points

"One more thing..."

LR works fine since the fix, but while I was looking into 'permissions' I took the option to check on other apps that were misbehaving after update to Catalina. One of those is Norton Security, which had behaved rather petulant urging me to restart my iMac... only to urge me agin, after that restart...

Well after I took a good look at those permissions too, my iMac functions perfectly and smooth...

So Permissions are worth the check

:-)

1 Message

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82 Points

a year ago

Excellent! Thank you Sunil Bhaskaran!  It has worked with the latest version of Lightroom Classic 9.1 with with MacOS Catalina 10.15.2.

1 Message

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60 Points

a year ago

None of this is working for me. It was good until about three weeks ago. My solution is to AirDrop to my Mac and then Import in Lightroom with the Import interface. It's a bit more work but it works every time. All of my software is up-to-date. 

Adobe Administrator

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9.1K Messages

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126.8K Points

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

a year ago

Thanks for the clear explanation, had the same problem and was following other instructions to rest preferences etc and getting nowhere. Can now see photos and also cameras for tethered capture!

Adobe Administrator

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519 Messages

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9.8K Points

a year ago

Thanks for confirming. We are glad that the solution worked for you.
Ideally, when you update to Lightroom Classic 9.1 and open it for the first time, you should have been asked to grant permission to access Photos.
Is there any chance that the permission was not granted unintentionally?

Thanks,
Sunil