michael_karchner's profile

93 Messages

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1.4K Points

Thu, Nov 19, 2020 2:29 AM

13

Lightroom Classic: Please Support EOS R5 *.HIF Import

Adobe get with the program.  I tried importing *.HIF files today from my EOS R5 and Lightroom Classic doesn't even show them in the import window.  They can't be imported.  I can import iPhone *.HEIF files but not from the EOS R5.  Adobe's lack of support for import and export of *.HEIF files is pathetic

Responses

Adobe Administrator

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1.2K Messages

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19.7K Points

6 m ago

"Lack of Support EOS R5 *.HIF Import"

Did you mean to say, ".HEIF?"

93 Messages

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1.4K Points

@Rick the file the EOS R5 creates is an *.HIF which is a derivation of the *.HEIF and Lightroom does not recognize it.  

(edited)

Adobe Administrator

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1.2K Messages

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19.7K Points

Seems like .HIF is just another name for .HEIF

Would you mind sending a sample file we could look at?

93 Messages

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1.4K Points

@Rick How should I send the file to you?

Adobe Administrator

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1.2K Messages

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19.7K Points

You could upload it to Dropbox and post a link or use Wetransfer.com

93 Messages

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1.4K Points

@Rick The photo I am going to send I won't want accessible to the general public. Is there a way I can send the link in a private message or email?

Champion

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6.6K Messages

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110.1K Points

Why not just take a photo of a blank sheet of paper or a wall, then there's no worries about making it public.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

93 Messages

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1.4K Points

Because I didn’t want to have to unpack my gear but I guess I have to.  

93 Messages

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1.4K Points

Adobe Administrator

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1.2K Messages

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19.7K Points

Thanks for sharing the file, Micheal. I also was unable to import it into Lightroom. It would open in Apple Preview and I saved a copy as a .heic but that did not import into Lightroom either. I also tried manually renaming the file as a .HEIF but that also would not import.

I have shared the file with our engineers and your feature request that it be supported. Any updates will be posted to this thread.

Thanks for bringing this to our attention.

93 Messages

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1.4K Points

Any feedback from the engineers?

1 Message

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60 Points

Would like to know the outcome of this as well.  

93 Messages

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1.4K Points

@Rick Any update for us?

93 Messages

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1.4K Points

@Rick Its been 3 months any update?

93 Messages

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1.4K Points

@Victoria_Bampton_Lightroom_Queen Have you hear any word on Adobe supporting Canon's HIF files?  Ill we hear from adobe is crickets!

Champion

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6.6K Messages

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110.1K Points

@michael_karchner unfortunately even if I knew, I wouldn't be able to say until they announced support sorry

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

174 Messages

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3.9K Points

6 m ago

Support for HIF is very important, Rick, because every new Canon cam has it.

Important for LR, ACR and PS.

Adobe Administrator

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10.2K Messages

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137.1K Points

6 m ago

Moving to Camera Raw and converting to a feature request. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

93 Messages

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1.4K Points

@Rikk Any update on this issue?

8 Messages

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164 Points

I sent .hif files from my Canon R6 to Akash Scharma in September.

Hope this get solved soon. 

https://community.adobe.com/t5/lightroom/heif-import-from-canon-r5-and-r6-in-lightroom-classic-lightroom-desktop/m-p/11451163?page=1

8 Messages

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164 Points

A lot of people have the problem. Even cameralabs. 

https://youtu.be/VzDKhXIOLn4

93 Messages

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1.4K Points

@Rikk Any update for us?

2 Messages

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70 Points

You know, Rikk, this question about Canon .hif file format support by Adobe has been doing laps for months now, in various forums. I could understand if this was some obscure new camera manufacturer that had just come out on the market with some new format, that Adobe would need to be deciding on whether to commit resources to deal with it. But, this is Canon. What we need to hear from Adobe is whether and or when we can expect to see support for .hif files. BTW, there's been a suggestion that we can use Canon's DPP to convert a .hif to .tiff. I tried it and it works just fine. The trouble is that it converted my EOS R6 .hif into a 110 MB file; since R6 RAW files are only about 20 MB each, this conversion before importing to Lightroom or Photoshop makes no sense.

93 Messages

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1.4K Points

@Rikk its been 3 months any update?

1 Message

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60 Points

4 m ago

Yes, agree with the other requestors,

we need to have Adobe to recognize and read the Canon R5 Heif ! 

Thanks to get this going and adapted fast in Adobe Lr.

Thomas 

1 Message

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70 Points

3 m ago

I support the above requesters: I'm working with a Canon R5 camera as well and would like to use HEIF files in combination with Lightroom Classic. There are thousands of photographers out there waiting for a solution for this from Adobe. 

I might say that we are paying enough for your software to expect some decent support in this.

Erik 

7 Messages

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110 Points

NO EOS R5 Camera profiles NO HIF .

Developers do not look at our alternatives at all.

1 Message

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62 Points

3 m ago

There is nothing I can do with the .hif files from Sony a7siii. This is pathetic. 

Champion

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1K Messages

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21.4K Points

@alexandre_nadeau_5sh8mdrh42cgx @yi xu @dynamics4u 

@erik_van_den_elsen_3947518 and others

Remember to vote with the Green arrow!

Adobe Administrator

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10.2K Messages

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137.1K Points

2 m ago

I would highly recommend hitting the upvote button on the top post (Left side). This feature request only has two votes in three months. 

Just as an FYI - and as told in many other threads. ETAs and Updates are not given until a feature is released. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

93 Messages

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1.4K Points

@Rikk this is not a feature request this is a vary common file type in all new canon cameras and I looks like based on comments Sony as well. It’s not like we are are asking for an obscure camera’s file type to be supports it’s Canon and Sony for crying out loud. The two biggest camera manufacturers!

2 Messages

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70 Points

@Rikk Let me suggest a better answer:

"Adobe understands that camera manufacturers are constantly innovating with new product releases. It has always been the policy of Adobe to meet these challenges in a timely manner so that our customers can make the best use of Adobe products; clearly, this is an example of enabling our customers to make use of new file formats that significantly reduce file sizes, and improve customer workflow. Adobe is committed to adding this capability to Photoshop and Lightroom, and will release product updates to our user community, as soon as they are available."

(edited)

93 Messages

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1.4K Points

@Greg Durfee   Unfortunately, the R5 and R6 have been out since July.  Adobe was quick to add CR3 support but seems to have forgot about the HIF.  So I think we are beyond timely manner haha

5 Messages

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108 Points

@Rikk  UpVote done. I am still waiting for Adobe to support for my hardware. I understand that Adobe is a third party in this, but the camera was released months ago.

Why is there such a delay for Photoshop or Lightroom to natively support what are going to be STANDARD file types?

(edited)

93 Messages

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1.4K Points

2 m ago

Well Adobe just released the latest version of Lightroom and now it 9 months with no HIF support for Canon R5 and R6.  Maybe we'll get it next year.

5 Messages

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108 Points

Exactly! It is getting pretty ridiculous how poor support for this format is.

Surely upvoting on a random message board such as this isn't how Adobe decides how to allocate their software engineering resources.

5 Messages

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108 Points

I can appreciate that for operation reasons an ETA might be impractical, and also implies delivery of a product that may never be released.

However... as written above in a mock entry, acknowledging that this is an issue to be addressed is a very reasonable thing, and provides some semblance of reassurance to paying customers. 

The software as a service model, with ongoing revenue streams to Adobe, only works if Adobe continues to iterate and deliver a product that we want. Otherwise we will readily look to other standalone single purchase offerings (which let's face it, from a consumer perspective are far more preferable).

7 Messages

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110 Points

That's right. When linking the camera, I use capture, and I hardly choose lightroom. Only because of the color display problem. Not friendly enough. Customers look and feel on the screen. It will always be the first.

7 Messages

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110 Points

1 m ago

They don't take these issues seriously. 
They don't consider them from the photographer's point of view.
Just like eos r eosrp.Camera profiles??? No, they don't exist.
(._.)/ |___|

5 Messages

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108 Points

@yi xu

Adobe is getting fat and lazy on the continuous revenue stream Creative Cloud brings. There will be a sizeable revolt to alternatives. 

3 Messages

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80 Points

What is WRONG with Adobe?  Really, this is beyond belief that a very mainstream camera can not be used after 9 months or so?   What's worse, Adobe asking them to send sample files as though they have never heard of Canon, or don't talk to them ...

Unbelievable, I so wish I could leave Adobe behind.

3 Messages

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90 Points

When will it be supported?

I have a EOS R6 and a lot of photos can not be imported to LrC.

3 Messages

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80 Points

tianling_zhou's profile
tianling_zhou

See my comment just now, starting "this is an unbelievable situation".

3 Messages

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80 Points

9 d ago

This is an unbelievable situation.  Mostly I can't believe that no-one from Adobe or anywhere seems to have understood the problem.  I think the story with HIF files is this ...

The R5 and R6 normally generate CR3 and jpeg files.  Adobe has support for these.  HIF files are ONLY generated when you have High Dynamic Range HDR turned on in the camera.  HIF files are therefore a more complex file containing several different exposures, and therefore are 'special' and specific to these or some Canon cameras.  You can't import them into anything other than Canon's Digital Photo Professional 4 (DPP) because the HIF format is either proprietary or still unknown to software manufacturers like Adobe.  The lack of understanding of this by Adobe shown in this thread is shocking, and the apparent inability or unwillingness of Canon in not talking to Adobe when they created the format is equally incomprehensible.

If I am right then the only current solution is to either: a) turn HDR off on the camera, or b) use DPP to import and pre-process your HDR shots.

(edited)

5 Messages

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108 Points

@jrsubs Pretty much sums it up

With DPP being a rubbish bit of software, using this as an intermediate step is wasting time I don't have. Until Adobe improves HIF support (with Canon assistance), the format is dead in the water for professional use.

Which is shame, because Apple's support for HEIF / HEVC generated by their iOS devices has been exemplary. In there vertically integrated solution, HEIF/HIF is as native as a jpeg. Unfortunately, there seems to be something funky about Canon's implementation, as I can't use the Canon HIF files on any Mac software.  There seem to be little will to improve on this.

2 Messages

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70 Points

6 d ago

Adobe takes their sweet little time to support file formats, we were WAITING MONTHS to even get .CR3 RAW file support.  We have a fantastic feature in the Canon R5 and R6 of 10 bit .HEIC files but can't view, edit or print them to see the benefits.  Why does it always take Adobe Lightroom soooooooo long to update their software?!?!?!?  This isn't good enough Adobe, customers are waiting!

186 Messages

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1.9K Points

6 d ago

So Canon decides, for no good reason that I can see, to invent their own HEIF format, but Adobe is the bad guy? This is exactly why I dumped Canon in 2017, they are greedy and monopolistic, and have been the photography bad guys for quite a while. Thank you Metabones for allowing me to change to Sony!! Their HEIF format works in Lightroom!

(edited)

8 Messages

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164 Points

Really! And every time Sony comes out with a new camera with new functionality in the raw files, Adobe has to support the new functionality in the Sony raw files. By the way I stay with Canon because they make better cameras and better glass - used by every professional Sony Camera for televisions production. They are raw workhorses.  

186 Messages

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1.9K Points

You may not know this, but Sony cooperates with Adobe by giving them the RAW specs for new formats, which Canon does not (they are the only one that doesn't). I still have my Canon 6DII, and still love it, and I'm not selling it! That said, they are still greedy and monopolistic, right? More kool-aid?

Like my NYC photographer buddy said, "yeah, all the local photo studios now use Sonys"! I recently took studio test shots with my 6DII and my A7R4, Sony wins for dynamic range, and no low-pass filter to have to pay Lifepixel to remove!

8 Messages

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164 Points

5 d ago

Yes! I know this. The Canon RAW is real raw format. It is a complete dump of what comes out of the sensor. Sony makes a tiff format ARW file, and that is not a real raw file and has never been. The CRW, CR2 and CR3 are widely described although Canon legally has the right to the file format. All software producers can "hack" the Canon format and do it. 

186 Messages

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1.9K Points

I'd like to see your proof that Sony's ARW format is not a "real RAW format". All software producers shouldn't have to "hack" anything (great cameras, but greedy and monopolistic disqualifies).

8 Messages

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164 Points

It is build on tiff and tiff specifications. CRW, CR2 and CR3 are legally protected property, but they are described in a way that everyone can use it and they are allowed to. Find another thread for your Canon bashing. I have tons of Canon gear and I am very satisfied with it. Their RAW format is the most wide spread in the world. Love your Sony. 

186 Messages

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1.9K Points

Saying so is not proof. I don't bash the cameras, just the corporation. Listen to any podcast, like Photo Geek Weekly. End of line.

8 Messages

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164 Points

You know I’m right. End of line.