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84 Messages

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1.3K Points

Thu, Nov 19, 2020 2:29 AM

1

Lightroom Classic: Please Support EOS R5 *.HIF Import

Adobe get with the program.  I tried importing *.HIF files today from my EOS R5 and Lightroom Classic doesn't even show them in the import window.  They can't be imported.  I can import iPhone *.HEIF files but not from the EOS R5.  Adobe's lack of support for import and export of *.HEIF files is pathetic

Responses

Adobe Administrator

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1K Messages

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17.3K Points

2 months ago

"Lack of Support EOS R5 *.HIF Import"

Did you mean to say, ".HEIF?"

84 Messages

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1.3K Points

@Rick the file the EOS R5 creates is an *.HIF which is a derivation of the *.HEIF and Lightroom does not recognize it.  

(edited)

Adobe Administrator

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1K Messages

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17.3K Points

Seems like .HIF is just another name for .HEIF

Would you mind sending a sample file we could look at?

84 Messages

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1.3K Points

@Rick How should I send the file to you?

Adobe Administrator

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1K Messages

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17.3K Points

You could upload it to Dropbox and post a link or use Wetransfer.com

84 Messages

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1.3K Points

@Rick The photo I am going to send I won't want accessible to the general public. Is there a way I can send the link in a private message or email?

Champion

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6.1K Messages

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106.1K Points

Why not just take a photo of a blank sheet of paper or a wall, then there's no worries about making it public.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

84 Messages

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1.3K Points

Because I didn’t want to have to unpack my gear but I guess I have to.  

84 Messages

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1.3K Points

Adobe Administrator

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1K Messages

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17.3K Points

Thanks for sharing the file, Micheal. I also was unable to import it into Lightroom. It would open in Apple Preview and I saved a copy as a .heic but that did not import into Lightroom either. I also tried manually renaming the file as a .HEIF but that also would not import.

I have shared the file with our engineers and your feature request that it be supported. Any updates will be posted to this thread.

Thanks for bringing this to our attention.

84 Messages

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1.3K Points

Any feedback from the engineers?

1 Message

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60 Points

Would like to know the outcome of this as well.  

84 Messages

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1.3K Points

@Rick Any update for us?

170 Messages

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3.9K Points

2 months ago

Support for HIF is very important, Rick, because every new Canon cam has it.

Important for LR, ACR and PS.

Adobe Administrator

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9.1K Messages

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127K Points

2 months ago

Moving to Camera Raw and converting to a feature request. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

84 Messages

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1.3K Points

@Rikk Any update on this issue?

4 Messages

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122 Points

I sent .hif files from my Canon R6 to Akash Scharma in September.

Hope this get solved soon. 

https://community.adobe.com/t5/lightroom/heif-import-from-canon-r5-and-r6-in-lightroom-classic-lightroom-desktop/m-p/11451163?page=1

4 Messages

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122 Points

A lot of people have the problem. Even cameralabs. 

https://youtu.be/VzDKhXIOLn4

84 Messages

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1.3K Points

@Rikk Any update for us?

1 Message

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60 Points

You know, Rikk, this question about Canon .hif file format support by Adobe has been doing laps for months now, in various forums. I could understand if this was some obscure new camera manufacturer that had just come out on the market with some new format, that Adobe would need to be deciding on whether to commit resources to deal with it. But, this is Canon. What we need to hear from Adobe is whether and or when we can expect to see support for .hif files. BTW, there's been a suggestion that we can use Canon's DPP to convert a .hif to .tiff. I tried it and it works just fine. The trouble is that it converted my EOS R6 .hif into a 110 MB file; since R6 RAW files are only about 20 MB each, this conversion before importing to Lightroom or Photoshop makes no sense.

1 Message

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60 Points

16 days ago

Yes, agree with the other requestors,

we need to have Adobe to recognize and read the Canon R5 Heif ! 

Thanks to get this going and adapted fast in Adobe Lr.

Thomas