20 Messages
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382 Points
Tue, Mar 19, 2019 1:54 AM
Acknowledged
Lightroom Classic: Fuji X-T3 Some images can not make Adjustments
Lightroom 8.2 Supported camera Fuji X-T3 has some images come up with exclamation points saying:
"Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo."
It's odd, from one image to the same in the same shoot it fluctuates between what is readable, and what isn't. I'd say file corruption, but they open fine in Adobe Camera Raw 11.2
I've checked file permissions, tried on multiple Mac/PC machines. Everything seems normal. Attached screenshot is just example of how some images read/write fine and others have that black bullet with an exclamation point in it.

"Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo."
It's odd, from one image to the same in the same shoot it fluctuates between what is readable, and what isn't. I'd say file corruption, but they open fine in Adobe Camera Raw 11.2
I've checked file permissions, tried on multiple Mac/PC machines. Everything seems normal. Attached screenshot is just example of how some images read/write fine and others have that black bullet with an exclamation point in it.
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2 years ago
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sunil_bhaskaran
Adobe Administrator
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524 Messages
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9.8K Points
2 years ago
Thanks for reporting. Our team is investigating.
I will update you regarding the same.
Thanks,
Sunil
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Just_Shoot_Me
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2 years ago
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the_art_of_retouching
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382 Points
2 years ago
I know where the file is, it just says it can't modify it. I also tried to build Smart Previews, but they failed to build. I tried Quick Develop, but that failed.
FUN FACT: I WAS able to import with a Preset that adjust HSL and Auto Tone. LR doesn't show anything happening. But I Exported the Metadata (created XML File), and opened in Photoshop with Adobe Camera Raw 11.2 (same as LR) and it opened with the preset changes, including the Auto Tone.
This is a super bug somewhere. Any ideas?
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John_R_Ellis
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2 years ago
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the_art_of_retouching
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382 Points
2 years ago
https://www.dropbox.com/sh/rux09gtdqnkcavh/AAD8zTL6cRkr_lbA4H5HWRY3a?dl=0
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John_R_Ellis
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2 years ago
I saw similar symptoms with your file DSCF0714.RAF. Importing it into my LR 8.2 / Mac OS 10.14.3 produced this:
But I successfully opened it in Photoshop CC. I noticed my Photoshop CC was out of date, so I updated it to 20.0.4 / Camera Raw 11.2 (which in theory shouldn't affect LR either way).
Now I can't reproduce those symptoms in LR -- it successfully imports that file and others that you uploaded, building previews without issue. Strange.
Please copy/paste here the first ten lines from LR's Help > System Info so we can see the precise version you're running. (The Creative Cloud doesn't always correctly do updates.)
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the_art_of_retouching
20 Messages
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382 Points
2 years ago
Lightroom Classic version: 8.2 [ 1204643 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17763
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.2 GHz
Built-in memory: 65466.3 MB
For my Mac it's:
Lightroom Classic version: 8.2 [ 1204643 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.13.6 [17G65]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.0 GHz
Built-in memory: 12,288.0 MB
And I can't see thumbnails on either OS. And yes, as I said, Photoshop, ACR and Capture One see them just fine.
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the_art_of_retouching
20 Messages
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382 Points
2 years ago
Client also said she met another Photographer with a Fuji camera, and he returned it because of the same issues.
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Rikk
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130.5K Points
2 years ago
Quality Engineering - Customer Advocacy
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