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Adobe Photoshop Family

22 Messages

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596 Points

Wed, Nov 7, 2018 3:51 AM

Lightroom CC 2.0/Photoshop CC 2019: Adobe licensing checks are far too aggressive

It seems that the new late 2018 software (latest releases) have a more stringent activation/licensing check system. I updated apps on a laptop on Saturday, then on Sunday – while out in the field (ie poor or no internet) – was given an activation error when trying to launch *any* of the Adobe software. Seems the 30 day grace period is either abandoned, or not functional.

Let hope that Adobe can treat their paying customers with more respect than this, and that it is in fact a bug.

I'm not the only one noticing this issue:
https://diglloyd.com/blog/2018/20181104_0930-AdobeLicensing-times-out-incorrectly.html

Responses

294 Messages

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4.5K Points

2 years ago

With Adobe it always...

I work all night, I work all day
To pay the bills I have to pay
Ain't it sad
And still there never seems to be
A single penny left for me
That's too bad
In my dreams I have a plan
If I got me a wealthy man
I wouldn't have to work at all
I'd fool around and have a ball

Money, money, money
Must be funny
In the rich man's world
Money, money, money
Always sunny
In the rich man's world
Aha, aha
All the things I could do
If I had a little money
It's a rich man's world

A man like that is hard to find
But I can't get him off my mind
Ain't it sad
And if he happens to be free
I bet he wouldn't fancy me
That's too bad
So I must leave, I'll have to go
To Las Vegas or Monaco
And win a fortune in a game
My life will never be the same

Money, money, money
Must be funny
In the rich man's world
Money, money, money
Always sunny
In the rich man's world
Aha, aha
All the things I could do
If I had a little money
It's a rich man's world

294 Messages

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4.5K Points

2 years ago

My Apologies to ABBA...

But when you're talking about Adobe, it is oh so true...

1K Messages

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17.1K Points

2 years ago

One of the design goals of the subscription model was to get rid of piracy. If you pull this kind of thing, people will find a way to crack the license verification and quit paying. Just sayin.

294 Messages

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4.5K Points

2 years ago

OMFG, please stop drinking the kool-aid.  One does not need a subscription model to avoid software priacy.  It's called trusted certificates and online logging.  I've got dozens of apps on my Mac which use this method.  A subscription model is based on the business model of drug dealers...pure and simple.

1K Messages

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17.1K Points

That ship has long since sailed, and my comments are accurate. The issue now is not subscriptions, the issue is about buggy licensing making someone's paid software break.

Adobe Administrator

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9.1K Messages

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126.8K Points

2 years ago

Trevor, 

Let's see if we can get to the bottom of this. When you installed the Apps on Saturday, did you open each and allow it to connect to the internet or was the first time you opened them on Sunday.

It would be helpful to know step-by-step how you installed and activated each product in question. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1K Messages

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17.1K Points

If its an update, shouldn't it already be activated?

Adobe Administrator

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15.8K Messages

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295K Points

2 years ago

Hi Trevor, we did some investigation with Lloyd and discovered and issue with his network clock jumping all around which invalidated the license token.

Workaround here: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

Would be possible to get logs from you to see if you're seeing something similar? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html you can email me a link (cc files or dropbox) to my adobe email jtranber at adobe dot com.

Sr. Product Manager, Adobe Digital Imaging

13 Messages

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374 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic demands internet connection every two days.

I am shooting in a remote location. Most of the time there is NOT Internet connection. I can work with Photoshop, Audition, Illustrator or InDesign without issues. With Lightroom I need to connect every two days online to verify as CC Member. It suppose I can work for a month without a connection. Sometimes I am in a hurry and I can't work. What's wrong with Lightroom?

Adobe Administrator

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15.8K Messages

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295K Points

Hi Ruben, sorry you're hitting this. Would be possible to get logs from you to see if you're seeing the same thing a Lloyd and Trevor? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

A workaround is to set the OS preferences for the clock to be manually set rather than using the network option to set the clock.

Sr. Product Manager, Adobe Digital Imaging

294 Messages

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4.5K Points

2 years ago

Perhaps the moneybags at Adobe never got the memo regarding the fact that there are still places on the Earth where there is no internet connection...and that these places are not coincidently some of the most photogenic locales in existence.

Or it's simply pure greed.  God stone the crows if a user was able to have Lightroom for free for 48 hours.  Adobe might be forced into insolvency.