jeffrey_fiterman_4ffb0g05576y6's profile

7 Messages

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132 Points

Mon, Dec 16, 2019 2:33 AM

Lag on Menus Photoshop CC2019 and CC2020

I have been having chronic problem with Photoshop since I got a new computer and upgraded to the latest software a year ago.  Just so everyone knows I'm running an i7 4.2 GHz quad-core with 24gb of RAM and a Radeon Pro 580 8gb graphics card.  My issue is a lag on the menus especially if after I go to the PATHS tab and right click to "Load Selection".  The computer gets stuck for several moments.  Then over time it's more frequent and affects other menus.  I have spoken to Apple support and Adobe support over a dozen times.  Apple just replaced my 3TB Fusion drive for a 2TB SSD.  I reformatted the drive and started fresh no difference.  Does anyone else have this problem?  I've been thru every performance combination with Adobe support over the past 12 months and they are now blaming the processor.  I had the whole computer tested last week and it came back as working fine.  Now hopefully Apple will replace the machine because I can't think of anything else.  Please help if anyone has this problem.  I make my living photographing hotels and retouching and it's just become so frustrating at times.  Worked great for a day after the SSD was installed now back to same old BS.

Responses

95 Messages

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1.9K Points

2 y ago

I will report that several months ago I had some similar problems and my computer is configured pretty much the same as yours except for the RAM.  I think I initially only had 16 GB of memory.  I upgraded to 48 GB of memory and the performance improved dramatically.  I hope this helps.

63 Messages

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1.2K Points

2 y ago


I can offer only sympathy and empathy.  I have a PC and have similar problems and with darn near all software, not just Adobe, so you might not have a strictly Adobe problem.  I also took my computer to a hardware service shop and had an SSD fitted, and that sped it up for a few weeks, but with time, it gets slower and slooower.  My security software claims to do some performance improving tricks, but the benefits are elusive.  I have two theories: (1) many programs don't tidy up before they exit and leave debris that the OS doesn't have the courage to delete; (2) some of this is intentional, not accidental, the debris is stuff the program uses to gather data on what we are doing.  But if you are lucky, I'm being too cynical, and changing the security software you use might fix your problem. 

6 Messages

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110 Points

2 y ago

can you tell me the exact configuration. By clicking on "about this computer" you make a catch of this small screen. And put it on the forum.
The point is to know how far are the needs of your app. Average size of the pictures.
Are you using LR? all infos regarding the size of your different files and the load of youe computer.

There is a tool that you should use to see if the problem is coming from the processor. In "Utility, clic on "activity Monitor" you will get a screen showing you the evolution of the processor load This program may turn for every type of program and doesn't ask a lot of processor capacity. Make a dump of this when your computer is stuck and send it on the forum

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

If seen reports of similar issues running 3rd party window manager extensions.