laura_coleman_db4yxf0gy20p's profile

8 Messages

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190 Points

Mon, Jul 20, 2020 6:40 PM

General Question to fellow sufferers re: FLOOD of issues w/ Photoshop, etc.

General Question re: FLOOD of issues w/ Photoshop & related apps (CC, mobile) — Has Adobe acknowledged that deluge of problems w latest releases seem to indicate epic fail? And if they plan to release a Big Fix update (soon, please!) to address.

Responses

1.2K Messages

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13K Points

1 y ago

As a user since Lightroom 2, I don't see any more failures with this release than any other. Some fixes, some new bugs and new features. I do vote for a bug only release but overall for my usage (heavy Develop module, light Library model), 9.3 is cleaner than any prior release. Still, with decades of software development behind me on large complex systems (10's of millions of lines of code) and while in many ways Lightroom is more complex; I don't view Lightroom has having an inordinate number of problems. 
 
There is no such thing as zero defects for any complex product, software or hardware. 
 
The biggest problem Adobe has is the need to support an unreal combination of platforms: OS, RAM, processor chips, storage, motherboards, video cards, monitors....
 
Just wait until Apple abandons Intel and Adobe must support 2 radically different processor and 3 operating system architectures. The bugs will go through the roof. My vote is that Adobe just abandon Apple.  
  

1K Messages

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12.4K Points

1 y ago

Right on, Bill!

8 Messages

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190 Points

1 y ago

Appreciate your thoughts and perspective, Bill. Add to your points the juggling act with mobile versions—I can’t imagine wrangling all that. AND a chip change.

1K Messages

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12.4K Points

1 y ago

My non-scientific observation is that the gripes reported here are more usually about Lightroom than Photoshop, and are more often user not knowing how to do things. I also think that we are only hearing from users with a problem and never from what I believe is the vast majority that do not have one or that were able to figure it out for themselves. With that said, I, too, have had to ask the near universe for help on some arcana  which I had not been able to get worked out myself.   When I was in business, I told my techs that I did not expect them to know all the answers, but I did want them to know how to find the answers.

537 Messages

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12.8K Points

1 y ago

OP seemed to be referring to Photoshop but replies seem to be referring to LrC.  Is everyone on the same page?

1K Messages

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12.4K Points

1 y ago

He said "etc" and then implied that he was referring to entire suite, is the way I interpreted this...

1K Messages

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12.4K Points

1 y ago

In communications and teaching, there is what is referred to as "the presumed knowledge problem."

The difficulty is in knowing just what level of prior knowledge exists in any given audience, in order to be able to avoid presuming that the persons being addressed are neither lost due to insufficient background understanding nor offended for perceiving that the speaker is talking down to them.

This is especially hard when the audience is remote from view or of widely varied levels; much more so when the subject is very complex.

Reading posts in this forum, it appears that range of prior knowledge is very wide, from "just opened the book" beginner to seasoned expert, yet an objective here should be to help all. (In fact there is a new post today where the questioner has just purchased "Adobe Photoshop and Lightroom Classic CC Classroom in a Book (2019 release), 2nd Edition", authored by a well know author and Photoshop teacher. In this the OP states that she does not know how to "open the e-book and doesn't understand the lessons.")

8 Messages

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190 Points

1 y ago

True. And thanks. With an expanding universe of products (s/w+) and revs, this a hugely diverse Family. I am glad to learn of experiences of minimal problems—have used PShop almost since inception and LR since it came out. I have found PShop workarounds rather more discoverable then LR historically—love them both. Well, when they flow. Definitely not abandoning the Adobesphere. Remains awesome.

8 Messages

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190 Points

1 y ago

FULL DISCLOSURE

74 Messages

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1.6K Points

1 y ago

I agree with Bill that this release has had relatively fewer issues than some of the previous ones. For my use, I have had zero issues (in the sense of bugs or problems) than with some previous versions.

I don't like the new icons—they look very amateurish. And for a company specializing in graphic products, that's not a good thing. And I do not like the redesign of ACR. It's probably a better design. It makes better use of screen real estate. And it more closely resembles the LR interface, making it easier for new users to understand. But I'm used to the old interface. I was using it before LR came along, and I instinctively know where things are supposed to be. Opening ACR now gives me the same feeling as when, in the middle of cooking an omelet, you open the drawer to grab the spatula, and it's not there. I'll get used to it eventually.

As far as supporting Apple products goes. I can't see that changing any time soon. I started listing all the times since the 80s that Apple made some change that people freaked out about, only to have the whole industry follow within a year or two. But it was almost endless.

The TL:DR version is what Apple is doing now, the others will be doing before long. RISC is 60s technology. The CPUs in Mac and Windows computers are crippled by the outdated tech. ARM is much faster, more powerful, and more efficient.

And Adobe has already been coding for ARM processors for a long time. Apple has been using ARM processors since 2007. Their Apple Silicon chips have been in all of Apple's products except Macs for 13 years. And Adobe has been coding for them all along. I had Adobe apps on my first iPad in 2010, which had an Apple A4 (an ARM processor). So it's not a sudden shift; it's been a long gradual development.

I welcome the change. When I need to edit 4k video, I prefer to do it on my iPad Pro, especially if it needs stabilization. It's faster and quieter. No fan required.

So coding for Apple Silicon is nothing new to Adobe.

26 Messages

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442 Points

1 y ago

Bugs are bugs and are there by accident not design. I think the far more important issue is interface design. There needs to be a really good reason to make drastic changes to an interface that many people are accustomed to and make a living with. Changing ACR to make life easier for someone who uses LR would only make sense if ACR was an unpopular app in competition with LR. Since they have different functions and are both owned by Adobe that isn't the case so why annoy ACR users? You might just as well redesign LR to make life easier for ACR users (like me - I had to use LR for the first time seriously last year and hated it). Anyway, never mind the overall interface design, what baffles me is why Adobe can't at least give us the option of harmonising keyboard shortcuts across the suite. I guess we all start with one app that becomes the dominant one be it LR, or PS or InDesign or whatever, and then find it a nightmare when habitual keyboard shortcuts have entirely unintended effects when we venture out into the another part of the suite.

452 Messages

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8K Points

1 y ago

If you're having trouble with Photoshop, be sure to go through these steps:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Is there a flood of issues?  Other than feature changes that I'd prefer have remained the same (Free Transform, Camera RAW user interface), I'm not sure PS 21.2.0 is any more or less quirky than PS 2.5.
As far as the other applications are concerned, considering that each application is developed by a different team at a different location - often on a different part of the globe - I think we have pretty good integration.  Sure, there's room for improvement, but isn't that what this Photoshop site is for in the 1st place?

97 Messages

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1.3K Points

1 y ago

I'll be the odd one out and agree with the huge flood of bugs...
v21.1.2 seems to be fine though, making me afraid to update.
A few of the versions  before mine seemed a flood of bugs for like 5 months on end... If you didn't experience them you must be a very simple user, and that is ok. To me, following these pages, it seemed like half the code was lost and they had to rebuild from scratch...
During a few weeks I dug into making more actions, I found like 5 longstanding bugs in actions alone...
I remember the old days when I wasn't aware of *any* bug in PS! (wasn't a power user either back then, and still...) Now it's truly a flood IMO, and there may well be hundreds.
Yet, I'm happy I'm not experiencing too many important ones in v21.1.2 — I guess that's also a miracle :)

2.3K Messages

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26.1K Points

1 y ago

WHAT huge flood of bugs? Be specific.

1K Messages

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12.4K Points

1 y ago

I wonder, how many users of Photoshop and Lightroom there are compared to how many post on this forum?