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Adobe Photoshop Family

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Tue, Oct 20, 2020 7:06 PM

Solved

Do not update Camera Raw if your OS is not supported for 13.0

Please see this known issues document regarding 13.0 Camera Raw on older OS's. 

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Quality Engineering - Customer Advocacy

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a month ago

Update:

A new version of Camera Raw has been posted to the Creative Cloud App. This version will correctly honor the OS of your local machine and no longer install on the older OS's.  Note that the version number did not change.

For those who've already installed Version 13 on an unsupported OS version, please follow the notes in the original post. 

Apologies for any confusion this caused. 

(edited)

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Does not seem to work! Yesterday I downgraded Camera Raw on an old computer running MacOs High Sierra, only to find that today the 'Auto Update' function had once again updated ACR to version 13...

Johan W. Elzenga,

http://www.johanfoto.com

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If you manually update instead of auto-update what happens?

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Hi Rikk,

It turns out that something else is not correct. As you can see from this screenshot, the CC app suggests that ACR 13 is installed. But as you can see from the Photoshop screenshot, that isn't true. The CC app should list ACR 13 as incompatible.

Johan W. Elzenga,

http://www.johanfoto.com

9 Messages

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166 Points

a month ago

Does adobe have plans to correct the problem by having the installer check for the right operating system?

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This is indeed a flaw. The installer does report that Photoshop and Lightroom Classic are not compatible, but lets you install ACR nevertheless.

Johan W. Elzenga,

http://www.johanfoto.com

46 Messages

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1.5K Points

a month ago

Hi Rikk, 

Currently working Catalina 10.15.7. So do I have to un-install PS and ACR?

Will I need to continue holding off when Big Sur is released?

I respect that all big software updates always come with teething issues. But I wish you'd iron out these problems before releasing updates, especially when working with latest Apple software. This is the 2nd year in a row it looks like I have to hold back because Adobe has failed to make their software compatible with the latests OS. Whats the point in paying for the latest software if I can't use it. 

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What are you ranting about? Catalina is the latest version of MacOS. This is about older versions.

Johan W. Elzenga,

http://www.johanfoto.com

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Wasn't really a rant. The post isn't particularly clear and the link contains very little information other than:

macOS 10.15 Catalina compatibility
Issue
Workaround
Photoshop 2019 (v20.x) and later can be installed on macOS 10.15 Catalina.
Photoshop has these known compatibility issues with macOS 10.15.

Would have made more sense to list which versions of OS are not compatible.

Thank you for confirming though.

(edited)

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The message says it's "regarding 13.0 Camera Raw on older OS's." And the link leads you to a page that says: "File is not found with Camera Raw". Seems pretty clear to me (unless Rikk changed that link).

Johan W. Elzenga,

http://www.johanfoto.com

1K Messages

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17K Points

a month ago

I pulled a machine with High Sierra installed from storage and updated today. The CC app offered ACR 13.0.1 while showing a bunch of other updates as not compatible. Have not yet tested it.