44 Messages
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1.1K Points
Sun, Jul 28, 2019 9:05 PM
creative cloud app running in compatibility mode
When starting CC, I get a warning window advising that my creative cloud app is running in compatibility mode.
I have checked and it is not running in compatibility mode.
If I just press OK in the window the list of my apps does not include Lightroom Classic or Camera Raw.
I have Windows 64 which is auto updated.
Adobe did come in under remote support but after setting CC to run in admin mode said it was fixed, but it isn't.
I can run my LR and PS apps without problem so I am not being prevented from processing etc, but could be missing out on future updates through CC.
I have run repair on CC twice but no change.
I cannot uninstall CC, with a view to reinstalling it, because LR and PS require it apparently.
Any ideas?
I have checked and it is not running in compatibility mode.
If I just press OK in the window the list of my apps does not include Lightroom Classic or Camera Raw.
I have Windows 64 which is auto updated.
Adobe did come in under remote support but after setting CC to run in admin mode said it was fixed, but it isn't.
I can run my LR and PS apps without problem so I am not being prevented from processing etc, but could be missing out on future updates through CC.
I have run repair on CC twice but no change.
I cannot uninstall CC, with a view to reinstalling it, because LR and PS require it apparently.
Any ideas?
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a year ago
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TomM
627 Messages
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11.3K Points
2 years ago
I have a laptop and a desktop. On the laptop, the Creative Cloud app has been barking about being in compatibility mode since last week, but the problem hasn't come up on the desktop at all. Both computers are running Windows 10 Enterprise Version 10.0.17763.615.
The only difference I've found is that the laptop installed the "2019-07 Servicing Stack Update for Windows 10 Version 1809 for x64-based Systems (KB4512937)" update right around the time the problem started, but the desktop has not received that update.
All my apps appear to still be listed, including Lr Classic and Camera Raw, so it hasn't affected me other than being an annoyance. I've just been ignoring it up to this point.
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michael_taylor_7503393
44 Messages
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1.1K Points
2 years ago
I don't have that particular update on my laptop. I do have 69 Windows updates installed on 10th July, which is probably about the time I first got the warning.
I am really surprised that no-one else has noticed this issue.
Help.....!
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TomM
627 Messages
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11.3K Points
2 years ago
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michael_taylor_7503393
44 Messages
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1.1K Points
2 years ago
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TomM
627 Messages
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11.3K Points
2 years ago
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Samoreen
604 Messages
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11.3K Points
a year ago
It should be noted that on my system, CC Desktop doesn't run at all if not launched as an administrator. So, I have setup the .exe properties to have it systematically launched as an administrator. Since this setting is located in the same panel as the compatibility mode setting, maybe CC desktop is considering that a compatibility mode is active ?
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Patrick
www.ppphoto.fr
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michael_taylor_7503393
44 Messages
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1.1K Points
a year ago
However, every morning I have to go though the process of acknowledging CC is in compat mode and then get on with my day. One of the problems with Cloud is that you can't uninstall and reinstall as it won't let you, because of the CC apps, and I really don't want to mess with them at all. I have 'repaired' CC a couple of times without success.
Maybe wait until the next CC update and hope things are then 'fixed'.
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anthony_tilke
5 Messages
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122 Points
a year ago
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anthony_tilke
5 Messages
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122 Points
a year ago
1
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michael_taylor_7503393
44 Messages
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1.1K Points
a year ago
1
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