5 Messages
•
150 Points
Camera Raw: Raw files won't open in Photoshop after latest Windows 10 update
I installed the latest Windows 10 update and now the raw (.arw) files from my Sony A7III and the raw files from my Mavic 2 Pro (.dng) won't open. Photoshop just tells me it can't open the file because of a program error. I updated Photoshop and updated my graphics card driver (It's a GeForce GTX 1060).
I also downloaded and installed the lastest camera raw plugin from Adobe.
The raw files open in Lightroom...just not Photoshop. Any idea why this is happening?
I also downloaded and installed the lastest camera raw plugin from Adobe.
The raw files open in Lightroom...just not Photoshop. Any idea why this is happening?
Responses
jens_stadsgaard_h6l161oc07x03
65 Messages
•
1.3K Points
a year ago
1
0
JeffreyTranberry
Adobe Administrator
•
15.8K Messages
•
295K Points
a year ago
A copy of the error log "PSErrorLog.txt" might help. Its location on your system is as follows:
Mac: Users/[user name]/Library/Preferences/Adobe Photoshop CC 2019 Settings/PSErrorLog.txt
Sr. Product Manager, Adobe Digital Imaging
2
0
d_m_886mpud7w8na
5 Messages
•
150 Points
a year ago
“2019:08:19 02:34:59 : e:\ps\ps20\win64_release\20190724.r.80 \photoshop\main\photoshop\interfaces\utrackresourceimp.h : 134 : REQUIRE failed”
0
0
d_m_886mpud7w8na
5 Messages
•
150 Points
a year ago
(I reinstalled PS and the camera raw plugin. I’m unsure if any of those actions helped but if the below steps don’t work, perhaps try that as well.)
- Go to Edit > Preferences > Camera Raw...
- On the General tab, select “purge cache” from the Camera Raw Cache section.
- once I hit OK, a welcome to camera raw screen popped up.
- import Raw file and get back to work XD
0