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Adobe Photoshop Family

2 Messages

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80 Points

Wed, Feb 13, 2019 2:09 PM

Camera Raw: New function detail enhancement crashes

Hi there,

if I ticked in raw converter the new function yet released, after a few seconds a crash report is generated. cr2 full-frame-files from a Canon 5d mark iv were used, also cr2 from a 6d failed. It ́s rather annoying.


On my PC are the latest win 10 updates (1809 and cumulative). Also latest NVIDIA Geforce 1050 Ti updates.


Prevoius versions of PS run properly.



BTW: LR 8.2. crashes on open and generates a crash report.


 

It seem to be, that this a malfunction of the new updates?

 

Regards,

 

Ralf     

Responses

Adobe Administrator

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8.5K Messages

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121.2K Points

2 years ago

Ralf,

I took a look at your crash reports. Would it be possible for you to uninstall Photoshop and Camera Raw via the Creative Cloud App, restart your computer and reinstall?

Does the crash happen after doing this?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

80 Points

2 years ago

Rikk,

I ́m a little bit sceptical. Other users had already made this to eliminate crashes on LR 8.2. with no result.

Yesterday night I returned to PS 20.0.2, loosing all my actions.

It ́s probably better to wait for a new update by adobe...

Regards,

Ralf