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Adobe Photoshop Family

4 Messages

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182 Points

Thu, Nov 7, 2019 8:31 AM

Camera Raw: Lagging issue after update - DNG pictures

Since the new versions of Ps, camera raw has lagging issues. It is so bad that it takes 30/40 sec to see any adjustment. Almost unusable.

Responses

25 Messages

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522 Points

10 months ago

Wow, I nearly updated after the last two updates which were a cluster. Now this.... Think I'll actually go prior to 11.4. and watch and wait.

19 Messages

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692 Points

10 months ago

I have the same problem.

111 Messages

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2.3K Points

10 months ago

In Camera Raw 12.0 the system requirements for GPU acceleration have changed. Specifically, OpenGL is no longer supported. Please review the new GPU system requirements here:

https://helpx.adobe.com/camera-raw/system-requirements.html#ConsiderationsforGraphicsProcessorGPUacceleratedfeatures

14.6K Messages

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282.6K Points

10 months ago

The GPU requirements have changed for Camera Raw 12.0. It sounds like things have reverted to using CPU processing on your system.

Check here to see if your system/gpu meet the current system requirements for GPU acceleration: https://helpx.adobe.com/camera-raw/system-requirements.html#ConsiderationsforGraphicsProcessorGPUacc...

More details here: https://blogs.adobe.com/crawlspace/2019/08/changes-to-os-and-graphics-processor-gpu-support-in-adobe...

3 Messages

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124 Points

10 months ago

I have the same problem, however DXDiag says my GPU is DirectX 12 compliant (AMD Radeon HD 7500M/7600M). ACR 12.0 says my graphics acceleration is not supported. All editing tools and printing run with great amounts of lag and are simply unusable now.

14.6K Messages

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282.6K Points

It may help if we could see your Photoshop SystemInfo. Launch Photoshop, and select Help > System Info... and copy/paste thetext in a reply.

19 Messages

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692 Points

10 months ago

Have you Acronis True image on your pc? Then stop the service "Acronis Active Protection service"

6 Messages

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146 Points

10 months ago

This reply was created from a merged topic originally titled Camera RAW 12 causes adjustment slider delay..

Third time of trying to enter this question/issue. In Camera RAW 12 all adjustment sliders have a delay - that is to say - when clicked and dragged - 3 seconds later - they move and the image displays the adjustment. Reverted to Camera RAW 11.4 and all adjustment sliders now work as before - instantly upon click and drag. Anyone got any ideas as to why this should be happening in Camera RAW 12 ??

19 Messages

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692 Points

10 months ago

I had the same problem. did you install  Acronis True image on your pc? yes ? Then stop the service "Acronis Active Protection service". Then ACR 12 runs perfect.

6 Messages

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146 Points

10 months ago

Hello Volker,
Yes you are 100% correct. I have Acronis True Image 2019 installed and as you advised - I stopped the 'Acronis Active Protection Service' and now Camera RAW 12 has no more delays and works perfectly. 
Thank you for this information.
Richard

527 Messages

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11.6K Points

10 months ago

Same here - good catch Volker. How did you discover that?

6 Messages

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146 Points

10 months ago

Yes Volker - I too would like to know how you found this out - was it my systematic elimination of other applications ?? However - well done. I do wonder though if either Adobe (or Acronis) can sort something that allows the Active Protection Service to function as well as full functionality of Camera RAW 12.
But - a BIG thank you again.

19 Messages

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692 Points

10 months ago

I have 2 different computers, and both had the problem after updating to ACR12. Only 2 external programs start automatically on both computers. Kaspersky internet security and Acronis True Image.Kaspersky was not the culprit then only Acronis remained. That's it.

6 Messages

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146 Points

10 months ago

Thank you Volker. That would have taken me a LONG time to resolve here with a single PC and many applications !!! Again - well done.

1 Message

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82 Points

10 months ago

Hi folks !
Volker is right.
Those who have Acronis True Image, with Acronis Active Protection active, must disable it.
Adobe Camera Raw 12 becomes so responsive as Adobe Camera Raw 11.4.1.
This is an issue to Adobe Engineers to solve, since Acronis Active Protection is a valuable security resource.

Many thanks, Volker ! Great insight ! 

19 Messages

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692 Points

10 months ago

one more tip, you can in Acronis in the menu "active Protection" - "manage process" add exceptions e.g. photoshop.exe and lightroom.exe. Then ACR 12 runs very well and you still have the protection of "actice protection"

6 Messages

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146 Points

Hi Volker, I messaged to thank you for this additional work around - but the message has not been appended to the thread as far as I can see. Thank you again - the exceptions in Acronis True Image Active Protection now allow Camera RAW and Active Protection to work together without conflict.