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Adobe Photoshop Family

12 Messages

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182 Points

Mon, Oct 26, 2020 2:12 PM

Camera Raw: ACR 13 Problems

When I upgraded to CC 2021, it also upgraded Camera Raw to Version 13. I was then unable to open any files in Photoshop apart from PSD. I could not import anything from Lightroom. After 5 hours online and giving them control of my PC, they eventually decided that I would need to revert to CR 12 (which I did and it now opens files okay.)   Whatever Adobe has done with these new upgrades is a complete disaster. I want to take and edit photographs, not spend 5 hours online with Adobe trying to solve their problems which as usual they are blaming on me. All my drivers and Windows 10 are bang up to date.  My system setup is as follows, so apart from the Graphics card, is very modern.  Windows 10 Pro 64-bit Amd Ryzen 7 3700X 32 GB 1066mhz memory ASRock X570 Steel Legend Motherboard Nvidia GTX 760 Graphics Card with 4gb memory 15 GB of storage.  I have now reverted back to Lightroom CC 19 and Photoshop 19.

Responses

14 Messages

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206 Points

a month ago

Sorry to hear your nightmare.  My PSD's...don't have anything in them! I think this was not ready for primetime with all the issues  being reported.  Let's hope this is resolved soon.  Last year when I migrated  my catalogs into a single catalog....lost all my keywords! I tried all kinds of recommendations...nothing worked other than re-keying...about ready to jump off this ship.  

Adobe Administrator

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825 Messages

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14.9K Points

a month ago

Could you tell us what your current version of Windows is?

 

https://support.microsoft.com/en-us/help/13443/windows-which-version-am-i-running

14 Messages

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206 Points

See attached for Win 10 info

12 Messages

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182 Points

I am running Windows 10 Pro, Version 2001, Installed 11/09/2020, OS Build 19041.572, Experience Feature Pack 120.2213.31.0

3 Messages

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82 Points

@Rick

@JeffreyTranberry 

Windows Version 

 

Fehlermeldung beim Öffnen von LR 10

 

Wenn ich jetzt OK drücke öffnet sich sehr langsam LR10.

RAW bzw. NEF Dateien öffnen PS22.0 , dann wir PS22.0 ohne Vorwarnung geschlossen. Bei PSD Dateien funktioniert PS22.0.

LG Frank

Adobe Administrator

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15.5K Messages

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291.9K Points

a month ago

Are you getting a Program Error opening files?

Sr. Product Manager, Adobe Digital Imaging

12 Messages

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182 Points

As I explained above, in Photoshop I was unable to open any file apart from PSD. There was no error. The programme appeared to be trying to open the file then simply shut down with no warning.

3 Messages

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82 Points

Bei mir ist das auch so