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Adobe Photoshop Family

6 Messages

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926 Points

Tue, Jul 14, 2020 3:37 PM

Closed

Camera Raw 12.3: I absolutely hate the new UI, anyone else with me?

I was working on a big wedding, took a break and saw Adobe wanted me to update. So I hit update, came back to my computer to find ACR completely jacked up. SERIOUSLY???? I am so upset and angry right now. Can you give people a freakin heads up when you're about to completely screw up their entire day???? I HATE LIGHTROOM. I do not use LIGHTROOM because ACR is much simpler. But not anymore!!! ACR is totally completely different. I can't find half of the crap I usually use. All of my presets are gone. Everything is different? Why? Whyyyyyyyyy??? did you do this???? The dumbest thing I've ever seen. I'm so so so irritated right now. I see some people posting that I can revert and follow 1 million steps to hopefully return to the old version. Now I'll have to spend hours trying to do that. I do not to the depths of my soul understand why you would do this to everyone. At least in the future put a giant warning "HEY SO AND SO IF YOU PUSH THIS BUTTON PREPARE TO SPEND HOURS TRYING TO FIGURE OUT WTH IS GOING ON AND HAVE YOUR ENTIRE WORKFLOW GO OUT THE WINDOW....." ????!!!!!

Responses

Official Solution

Adobe Administrator

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7.9K Messages

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114.6K Points

2 months ago

Thank you for continuing to provide valuable feedback on the recent UI changes in Adobe Camera Raw 12.3. For some customers these changes have disrupted existing workflows, particularly for in-process projects. To mitigate these issues we have offered a roll back to version 12.2.1 so that you can continue your current projects under the old UI.

Adobe updated the Camera Raw user interface for several reasons. The new design supports commonly-requested features, such as a horizontal filmstrip, a Crop tool consistent with the Photoshop and Lightroom crop models, and the ability to see multiple edit panels simultaneously. The new design is also intended to accommodate several new image editing features that we have in the works.

At this time, Adobe is not planning to revert the UI to the 12.2.1 state nor are there plans to offer both interfaces as an option in the future. That said, we are determined to fix bugs and improve workflows within the new user interface. Please continue to provide feedback on bugs (items not working as designed) and feature requests (changing items from their as designed behavior to a new behavior). Each individual item warrants its own new thread where we can hone the request with your information and commentary and others can provide pinpoint feedback.

In a forum like this it is often easy to lose sight of the self-selecting bias that can result making it appear as if 'everyone in the world’ is complaining. Remember, those for whom the UI has caused little or no difficulty have little incentive to appear and post here.

Lastly, it is most important to respect others opinions, behave civilly and stay focused on providing quality feedback.

Adobe Photography Products

Quality Engineering - Customer Advocacy 

1.4K Messages

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19K Points

2 months ago

You want to go back to the last version? 
Installers can be found here:https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html#12_x

You want to learn how the new version works? 
https://blogs.adobe.com/jkost/2020/06/acrv12-3.html

Author “Color Management for Photographers"

6 Messages

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926 Points

I spent an hour trying to learn how the new version works. The interface is horrible. I LOVED the old version, why completely change everything???!!! I just spent another 30 minutes deleting and reinstalling / restarting /etc to go back to the old version. PLEASE for the love of God get rid of the newest version. Everything I loved about ACR is gone and it's not user friendly at all. 

3 Messages

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184 Points

Agree that it is awful.  Others have commented that you can roll-back to the previous version of ACR here, which is version 12.2.1: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html#12_x.  However, I found that the option to "Open in Camera Raw" when selecting files in Bridge is now gone.

1.4K Messages

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19K Points

You need to also roll back your version of Bridge through Creative Cloud.

Author “Color Management for Photographers"

5 Messages

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354 Points

New to the thread but in case adobe actually reads these, I completely agree that this update sucked! The UI is completely inefficient. The number one reason I preferred using Bridge/ACR was that the organization was better, and the UI was 1000% better than LR while still benefiting from the same editing algorithm under the hood. Why would anyone want to scroll all the way to the bottom of anything when you can have the tabbed editing workflow??? At least in a future release they should let you pick your UI. Give a classic mode with all the benefits of the new stuff! I will be rolling back to the older version until this joke is fixed. If I wanted to use LR, I would have installed it.

258 Messages

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6.3K Points

Chris you are not alone.  I have been shouting this from the rooftops, apparently there are fixes in the works - at the very least we have been told that Bridge will work with Legacy versions of ACR, so we just need them to realise how much better the tabbed layout is etc.

1 Message

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340 Points

2 months ago

Ya I agree,  I can`t stand lightroom either and this version of raw feels like it. The crop tool sucks bigtime.

258 Messages

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6.3K Points

2 months ago

Totally agree with OP. This is a major revision, and in many ways a massive leap backwards in usability.

6 Messages

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926 Points

YES. Even if it has some "new better features" why totally scrap everything we were all comfortable with?? SO SO SO SO SOOOOOO annoying on so many levels. 

11 Messages

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384 Points

2 months ago

I like LR Classic, but I absolutely do not like the LR or new ACR UI.

3 Messages

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482 Points

2 months ago

Hey you are absolutely right i have to work on ACR 3-5 hours a day and now they have completely messed it up, everything has become so irritating and lengthy why would they do it..

6 Messages

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926 Points

Yes!!! I work in ACR at least 15 hours/week. To open it up and have EVERYTHING gone and different is just like a freaking slap in the face. I can't find my presets, I can't work anything like I used to, if I wanted to spend hours learning a new program I would have purposely BOUGHT a new program. I did not want a new program, I loved the old ACR and was very comfortable with it. From the depths of my soul I don't understand why you would scrap everything and totally redo it.

1.4K Messages

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19K Points

Oh my, you can roll back and use the previous version as long as you want:
Installers can be found here:
https://helpx.adobe.com/camera-raw/kb...

Author “Color Management for Photographers"

3 Messages

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286 Points

When will Adobe people stop with the condescension and start listening?

1.4K Messages

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19K Points

"Listen to understand instead of listening to respond." - Barack Obama

Author “Color Management for Photographers"

3 Messages

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286 Points

Yes, now try it!

258 Messages

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6.3K Points

2 months ago

I suspect they are trying to get people off ACR.

1.4K Messages

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19K Points

Now do tell us why they would try to do so?
There ARE those who really like the new version, as hard as it may for some to believe. What's that old saying about opinions (and everyone having one....

Author “Color Management for Photographers"

258 Messages

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6.3K Points

Sorry but I do not believe ANYONE could work faster on the new version than the old one, especially with 500 images to process.  I challenge ANYONE to race me.  Yes it looks a bit prettier, and if you are gently doing one image casually then that's great for you, but ACR was a workhorse (in the same way as Bridge is.)    This UI cannot ever fit the screen, you ALWAYS have to use dropdowns, sub-dropdowns etc!   (Rotate to Landscape, oh yes, hide that away, nice)     They would try to do this to slimline the programs they need to fix, instead of paralleling progress on LR, LR Classic and Bridge/ACR.  I am hoping this is an early version of a customisable interface like Photoshop - it certainly works and feels like a Beta version.  

1.4K Messages

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19K Points

"I honestly believe it is better to know nothing than to know what ain't so." -Josh Billings
Intelligence is the ability to adapt to change.

Author “Color Management for Photographers"

6 Messages

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926 Points

"Intelligence is the ability..." = Eye roll

77 Messages

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2.8K Points

Intelligence is *not* the ability to change.  That's an absurd statement. 

33 Messages

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574 Points

2 months ago

I love the new UI and personally find it difficult to believe it’s THAT complicated

258 Messages

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6.3K Points

It is not that it looks ugly, it just works ugly.  Many people prefer not to have to scoll past tabs they never use to those they do.  Many people prefer the more logical old crop tool.  Shortcuts that we know and love no longer work.  It is currently terrible.  We were not warned this would be a major revision, and many of us prefer where it was.   There will be more uproar as people get back to working again- personally I have had so much work cancelled that I am feeling lucky not having to struggle against deadlines with this mess.

77 Messages

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2.8K Points

Konstantin / How much did you use the old one?  I agree with krista and Ash and others that ACR 12.2.1 was perfect and did not need to be improved'.  I am also someone who often needs to process 500 images in a hurry.  And I hate Lightroom in any form.  I can't imagine why it would be but this move also looks to me like an attempt to push all to using LR.  

258 Messages

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6.3K Points

(I don't agree Legacy ACR could not be improved- clone stamp performance is slow, could do with local HSL from 12.3, and a scaleable interface would be nice. )

62 Messages

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2.1K Points

zzzzzzzzzzzzzzzzzzzzzzzz

Champion

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1.6K Messages

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27.9K Points

Ash, unfortunately, high volume workflows are often not a consideration in Lr, Ps and ACR. I strongly feel that those who use Adobe apps 8-10 hours/day, 5-7 days/week should be prioritized when big changes are made, but my opinion carries zero weight.

3 Messages

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482 Points

2 months ago

This reply was created from a merged topic originally titled You messed it all up in the new update .

Dear Adobe I have to work 3-5 hours daily basis on ACR and sometimes 8-10 hours a day, life was so simple untill you released an atom bomb on those who loved ACR only because it was not lightroom, it was so simple, fast, and convenient.
1- New User Interface sucks and how in the hell you can even think of such a UI which is so complicated and who gave you the permission to mess it up with those who had become so comfortable the previous UI.

2- Previously adjustment brush was a superb thing now you have messed it up, everytime I click on the +(new brush) entire setting from the previous brush remains same which was not the case in the previous version, and for god's sake if i want the previous setting to remain same why would i need a new brush you morons.

3- Shifting the entire workflow to the right side, why would you do that, who is that designer that you hired to do it, looks like you didnt paid him well, i feel like banging my head in the wall everytime i have to make optical correction have to go all the way down.

4- Navigation buttons are not scrolling the images while crop tool is selected instead its moving the crop selection area, which son of gun gave this idea to you, why would i want the crop to move i have a device called mouse for that you stupid.

and i am still finding plenty of other things that really sucks, learn from your mistakes and release an update asap.

Best feature you added is Resize to fit- Short and Long Length Option, hats off to you for that, rest its a disaster.

36 Messages

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1.4K Points

2 months ago

Hi, totally agree. Hopefully Adobe will give the ability for us to change the UI back to the original lay out in a future update. In the meantime enjoying 12.2, and tempted to start trying out Capture One. 

77 Messages

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2.8K Points

2 months ago

I agree 100%.

209 Messages

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4.3K Points

2 months ago

Aligning ACR in Lr and Ps was inevitable, wasn't it? But as Andrew said above you can roll back:
https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html#12_x

7 Messages

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494 Points

2 months ago

This reply was created from a merged topic originally titled New Camera Raw UI: Strong UX Regressions, slow workflow.

The "new and better" Camera Raw UI has a number of UX regressions that make it really painful to use:
  • list is now horizontal but nobody cared about mousewheel scrolling -> can't scroll list with mouse wheel anymore
  • only selected image shows name, name of other images not displayed anymore, no hover tooltip with name -> no way to select a specific image in a list without guessing and clicking numerous times
  • list of images is sorted neither alphabetically nor natural nor alphanumeric, it's mostly natural but some orders are flipped?! No idea what that sorting is supposed to be
  • "Export" button moved to the top and doesn't have a label anymore -> took me 10min to find
Especially the first and second issue are real workflow pains.
Try the following simple UX task (these kinds of tests should be standard for any designer and QA tester):
  • load 300 similarily-looking images into Camera Raw (very typical for photogrammetry workflows)
  • count the seconds until you have selected "Image_185"
  • now count the seconds until you have selected "Image_73"
Please fix this and make sure you test for UX regressions. This is a software for professionals, reducing labels and taking away crucial workflow pieces "because the designer found it looks cleaner" is not a good idea.


77 Messages

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2.8K Points

ACR is a *tool*. How it looks is not important. How it *works* is of the highest importance. ACR 12.13 is a complete *disaster*!

209 Messages

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4.3K Points

Try right clicking on the images in the filmstrip for filenames and ratings to show.

7 Messages

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494 Points

That's not feasible in any non-trivial workflow. If you read above: "count the seconds until you have selected Image_185". In that example it's 300 images. I have to click like 10 random images and scroll inbetween to just find the right image.

258 Messages

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6.3K Points

If you right click you can turn on the visibility of the filenames and ratings for all the filmstrip.  Much as I hate 12.3 it does do that at least.

7 Messages

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494 Points

That helps like, exactly zero with the way they built this:



However, from the menu there it's also possible to turn the strip vertical again, enable filenames, and suddenly mouse wheel scrolling and finding files works again. Such a weird default configuration. So, thanks for pointing out those menu options.

5 Messages

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320 Points

2 months ago

Hi, I just tried to use ACR 12.3. It is totally shitty. The interface is clumsy and not friendly, but i als could not crop a picture. it just did not work! 
I update PS and Bridge in same time, all are horrible cpu consumers. It is not first time Adobe succeeded in corrupting a relatively stable version. Support from Adobe in these cases has always been awsome.

5 Messages

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320 Points

2 months ago

I reverted to an older ACR version. And since that moment my Adobe Bridge 2020 does not open my Nikon NEF files any more. Bridge 2018, still on my PC as backup, does open them! Strange behaviour of these Adobe programs.

1.4K Messages

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19K Points

You need to also revert to the last version of Bridge.

Author “Color Management for Photographers"

62 Messages

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2.1K Points

Mr Employee of the year 2020.......

1.4K Messages

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19K Points

Mr Employee of the year 2020.......
 You've confirmed: all doubt removed..... 

Author “Color Management for Photographers"