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Adobe Photoshop Family

2 Messages

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180 Points

Fri, Jun 19, 2020 9:43 AM

Camera Raw 12.3: Crop Tool problems

Since the update my ACR Crop Tool is unusable, why is this ?

Responses

Adobe Administrator

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14.7K Messages

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283.8K Points

3 months ago

Unusable in what way? Can you provide more details or a screen recording demonstrating your issue?

Sr. Product Manager, Adobe Digital Imaging

33 Messages

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300 Points

Perhaps try and see??

51 Messages

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1.4K Points

My crop tool in ACR is now unusable in the new version.  How do I revert to the prior version of the crop tool? 

51 Messages

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1.4K Points

I have discovered how to revert back to the 'better' working version  of ACR but now you lose the ability to see thumbnails in Bridge of camera Raw files.  Maybe you also have to revert back to a former version of Bridge? 

This is a mess!

I hope Adobe folks are listening and will fix this .

Fixing things that are not broken is never a good idea.   I always thought that  saying was known  throughout but it seems Adobe is going to learn it the hard way here.

Please help with this!

33 Messages

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300 Points

When the fck will you muppets be fixing up something THAT WAS NOT BROKEN???

1.5K Messages

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19.2K Points

To revert to an older version :
https://helpx.adobe.com/camera-raw/kb...

Author “Color Management for Photographers"

2 Messages

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180 Points

3 months ago

Hello to you and thanks for the reply. Upon investigation it has come to light that my GraphicsCard is borderline. Cropping had become impossible, hopefully all will be revealed shortly.

1.5K Messages

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19.2K Points

And if you turn OFF GPU in preferences? 

Author “Color Management for Photographers"

51 Messages

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1.4K Points

I shut off my GPU too but the crop tool is still broken.

1.5K Messages

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19.2K Points

Can you describe exactly what is broken?

Author “Color Management for Photographers"

51 Messages

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1.4K Points

when I use the 'new' crop tool in my Win 7 notebook I ONLY see the crop in the tiny filmstrip area - not in the larger screen - unless I commit the crop then it shows.  Plus how the tool behaves is very difficult to use - you must move the image around in the crop window to get what you want included as opposed to the very efficient way it works over in Photoshop where you can just drag a box over the stationary image to include what you want.  I find the crop tool in ACR is essentially useless - you may have well just removed it as it is not usable anymore.  I now  must crop over in Photoshop where I can see it better and have more control.  Please offer a revert to the prior method..

8 Messages

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352 Points

3 months ago

Another BiIG issue with the new crop , by using ACR with multiple image editing, when cropping one image, synced to other exited images, I want to fine tune the crop of the “other synced” images. Before, I could use the keyboard arrows down to the next image and do the fine tuning to the synced crop. Now- the keyboard arrows are moving the crop in the source - that means you need to go out> click on the next image> and just the able to fine tune. That’s a hassle!!! The idea is to shorten the workflow, this new crop triple the workflow timing. (And unfortunately there are some other new issues that are slowing down the workflow tremendously )

1 Message

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140 Points

3 months ago

Another  significant cropping problem is that it appears that one can no longer zoom in on an image and crop it to what is seen on the screen.Til this update, my workflow would often be to zoom in on an image and position it using the hand tool to get the composition I desired, and then draw a cropping box right onto the image as visualized on the screen. Now I am forced to use a reduced size cropping screen image which only gets relatively smaller as I crop.  This makes it difficult to assess whether or not the image can sharpness wise tolerate the crop and more difficult to appreciate how the end crop will look. This should be corrected to restore the prior functionality. I would suggest that any menu that is available by right clicking on an image should provide  the choice of 'crop to screen.' This would be a very useful option.

3 Messages

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222 Points

3 months ago

New crop tool is absolutely useless! It works like it takes 3000% CPU and GPU!
It's a CROP! it should be the easiest and fastest tool in the ACR!!! The MOST basic tool! Ti was sooooooo good, why did you breake it so hard???

62 Messages

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2.1K Points

Adobe management are 'progressives'...

51 Messages

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1.4K Points

3 months ago

I am glad to hear i am not lone with the issues with the crop tool.  This was clearly a step backward in the latest release and I have to find a way to go back to the legacy or former version to make it work.  I shut off the GPU processing and it will now show me in the filmstrip what the drop is going to look like but that is so small that it is useless for making critical crops and having to go into the tool and out just to see if it is what you want is a waste of time.  Simply put the crop tool is now broken - please revert to when it was working perfectly.  Thank you.  

51 Messages

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1.4K Points

3 months ago

Hey Adobe Camera raw team - you have a crop tool issue in the new release that needs to be fixed - or at least reverted back to the way it was before when it was perfect.  Don't just take my word for it - read ALL of the messages at this thread and others that are posted in many other places all complaining about the same thing. I appreciate the work you do and love the program - but  sincerely hope you will get the message and act on it ASAP.    I speak for many.  Thank you.

33 Messages

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300 Points

3 months ago

Utter sh*te.

3 Messages

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166 Points

3 months ago

Yes I'm having this exact same issue! The crop tool only affects the thumbnail, not the actual working area. Worked fine in the old version. This really sucks, I also now need to find out how to revert to previous version of camera raw, this completely breaks my workflow. Using 4th gen Intel graphics (yeah I know, but it was working fine before this update...)

edit: why can I select "Other versions" of everything other than camera raw? OMG this is super frustrating!!!

edit2: ok was able to install the old version by closing creative cloud desktop app and installing from here: http://download.adobe.com/pub/adobe/photoshop/cameraraw/win/12.x/CameraRaw_12_2_1.exe

1 Message

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100 Points

3 months ago

I can crop, but cant move the crop, HATE everything about 12.3...  HUGE step backwards

1.5K Messages

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19.2K Points

I can crop, but cant move the crop
You can move the crop: you move the bkgnd image around the crop. It is a different methodology but works to move the crop; click, drag. 

Author “Color Management for Photographers"

51 Messages

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1.4K Points

It's nowhere near as efficient as it was. I posted a link to a video that shows this. And if you're using an older version of Windows you only see the crop in the thumbnail View which is useless. Platforms earlier than Windows 10 should not have received this latest upgrade and there should be an easy path to roll it back.

1.5K Messages

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19.2K Points

There is an easy path to roll back. 
Can't comment on Windows, maybe it's the OS, an Adobe bug or something else. 
The current behavior for ME is no less efficient. 

Author “Color Management for Photographers"

51 Messages

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1.4K Points

Windows 10 gives you a whole different way to crop and the layout looks totally different. In Windows 7 the crop tool effectively doesn't work you can only see the result in the thumbnail. If you are on some other platform and see no changes at all then I would question if you really have the update because it's a radically different user interface than the prior one

1.5K Messages

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19.2K Points

I have the update on Mac, works as described.
Win7? No ideas. Does Adobe state this old OS is fully supported?

Author “Color Management for Photographers"

51 Messages

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1.4K Points

3 months ago

It's extra steps but if you open it as a smart object you can then go into Photoshop and use the good cropping tool then bounce back into raw to finish your processing. The only downside of that is you no longer get to use the effects for darkening the edges and you'll have to do that separately. It's really a lot of extra steps and I sincerely hope somebody at Adobe will address this