william_stewardson's profile

2 Messages

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180 Points

Fri, Jun 19, 2020 9:43 AM

Camera Raw 12.3: Crop Tool problems

Since the update my ACR Crop Tool is unusable, why is this ?

Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

1 y ago

Unusable in what way? Can you provide more details or a screen recording demonstrating your issue?

33 Messages

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300 Points

Perhaps try and see??

63 Messages

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1.7K Points

My crop tool in ACR is now unusable in the new version.  How do I revert to the prior version of the crop tool? 

63 Messages

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1.7K Points

I have discovered how to revert back to the 'better' working version  of ACR but now you lose the ability to see thumbnails in Bridge of camera Raw files.  Maybe you also have to revert back to a former version of Bridge? 

This is a mess!

I hope Adobe folks are listening and will fix this .

Fixing things that are not broken is never a good idea.   I always thought that  saying was known  throughout but it seems Adobe is going to learn it the hard way here.

Please help with this!

33 Messages

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300 Points

When the fck will you muppets be fixing up something THAT WAS NOT BROKEN???

2.2K Messages

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25.7K Points

To revert to an older version :
https://helpx.adobe.com/camera-raw/kb...

2 Messages

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92 Points

Yes you have to revert to the older version of Bridge or else the thumbnails are just icons and not images. I shall complain to Adobe (when I find out how) about this problem and if it is a graphics card problem then I should have got a heads up that my graphics card may need changing - Expensive!

63 Messages

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1.7K Points

I don't see how to revert to the prior Bridge anywhere.  
I just wish Adobe would fix this mess.  Never have I been so interrupted by an update by Adobe. 

63 Messages

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1.7K Points

Here is my demo showing the inefficiency of the new crop tool in ACR for Win 10.  In Win 7 is is even worse - you ONLY get to see the result in the thumbnail in the filmstrip window.  This link will be active until July 5th then it will expire. 

https://we.tl/t-xNmRwBhhoA 

2.2K Messages

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25.7K Points

I don't see how to revert to the prior Bridge anywhere.  

Let's try it again: Go into the Adobe CC application, click on Bridge and ... and select Older Version,

63 Messages

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1.7K Points

thanks - I see that now.  That I [we] are even having to do this is terrible.

62 Messages

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2.1K Points

Open your eyes. There is now no way to select an area in the image to crop manually......

63 Messages

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1.7K Points

Jerry - this is not helpful nor does it constructively contribute toward addressing the problem.

2 Messages

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70 Points

@JeffreyTranberry Dont know why but I just did an update and got the crop problem in ACR. I cant see a suggestion of a solution despite the post being many months old and a lot of complaints.

 My problem is it drifts. If you do a very small adjustment its ok but going in past a certain point means it drifts. You go to crop, release where you want it and the crop continues to drift in or out depending on the direction you were pulling the crop border.

This doesnt happen unless you have a larger number of images in ACR. 

Say you have 200 items in ACR. The first 50 will be fine and then the cropping becomes harder and harder and the drifting becomes more pronounced.

No sure about the CPU/GPU discussion below but is that the reason?

Virtually my only reason for using ACR was speed to get through basic event images quickly. I cant be adding this time. improvements are meant to be IMPROVEMENTS not something that leaves you wanting to throw the whole thing out.

2 Messages

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180 Points

1 y ago

Hello to you and thanks for the reply. Upon investigation it has come to light that my GraphicsCard is borderline. Cropping had become impossible, hopefully all will be revealed shortly.

2.2K Messages

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25.7K Points

And if you turn OFF GPU in preferences? 

63 Messages

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1.7K Points

I shut off my GPU too but the crop tool is still broken.

2.2K Messages

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25.7K Points

Can you describe exactly what is broken?

63 Messages

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1.7K Points

when I use the 'new' crop tool in my Win 7 notebook I ONLY see the crop in the tiny filmstrip area - not in the larger screen - unless I commit the crop then it shows.  Plus how the tool behaves is very difficult to use - you must move the image around in the crop window to get what you want included as opposed to the very efficient way it works over in Photoshop where you can just drag a box over the stationary image to include what you want.  I find the crop tool in ACR is essentially useless - you may have well just removed it as it is not usable anymore.  I now  must crop over in Photoshop where I can see it better and have more control.  Please offer a revert to the prior method..

8 Messages

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352 Points

1 y ago

Another BiIG issue with the new crop , by using ACR with multiple image editing, when cropping one image, synced to other exited images, I want to fine tune the crop of the “other synced” images. Before, I could use the keyboard arrows down to the next image and do the fine tuning to the synced crop. Now- the keyboard arrows are moving the crop in the source - that means you need to go out> click on the next image> and just the able to fine tune. That’s a hassle!!! The idea is to shorten the workflow, this new crop triple the workflow timing. (And unfortunately there are some other new issues that are slowing down the workflow tremendously )

2 Messages

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150 Points

1 y ago

Another  significant cropping problem is that it appears that one can no longer zoom in on an image and crop it to what is seen on the screen.Til this update, my workflow would often be to zoom in on an image and position it using the hand tool to get the composition I desired, and then draw a cropping box right onto the image as visualized on the screen. Now I am forced to use a reduced size cropping screen image which only gets relatively smaller as I crop.  This makes it difficult to assess whether or not the image can sharpness wise tolerate the crop and more difficult to appreciate how the end crop will look. This should be corrected to restore the prior functionality. I would suggest that any menu that is available by right clicking on an image should provide  the choice of 'crop to screen.' This would be a very useful option.

2 Messages

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150 Points

I have found that most of my previous concerns using the cropping tool in Camera Raw have been resolved.  It seems to be behaving quite well now. Although, it is perhaps, not as convenient to use as it was before the update 9 or 10 months ago, the functionality is there. Previously, one could zoom in on an image, center it to one's liking, then presence the C key to enter cropping mode and draw a cropping box to easily frame the image as seen on screen. Now, it is necessary to first enter the cropping mode, press and hold 'ALT + CONTROL' (on Windows) to temporarily allow scrubby zooming, drag to zoom the image, press and hold the space bar to use the hand tool to center the image, and then draw the cropping margins to fit the screen. It works nicely.

4 Messages

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232 Points

1 y ago

New crop tool is absolutely useless! It works like it takes 3000% CPU and GPU!
It's a CROP! it should be the easiest and fastest tool in the ACR!!! The MOST basic tool! Ti was sooooooo good, why did you breake it so hard???

62 Messages

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2.1K Points

Adobe management are 'progressives'...

63 Messages

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1.7K Points

1 y ago

I am glad to hear i am not lone with the issues with the crop tool.  This was clearly a step backward in the latest release and I have to find a way to go back to the legacy or former version to make it work.  I shut off the GPU processing and it will now show me in the filmstrip what the drop is going to look like but that is so small that it is useless for making critical crops and having to go into the tool and out just to see if it is what you want is a waste of time.  Simply put the crop tool is now broken - please revert to when it was working perfectly.  Thank you.  

63 Messages

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1.7K Points

1 y ago

Hey Adobe Camera raw team - you have a crop tool issue in the new release that needs to be fixed - or at least reverted back to the way it was before when it was perfect.  Don't just take my word for it - read ALL of the messages at this thread and others that are posted in many other places all complaining about the same thing. I appreciate the work you do and love the program - but  sincerely hope you will get the message and act on it ASAP.    I speak for many.  Thank you.

33 Messages

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300 Points

1 y ago

Utter sh*te.

3 Messages

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166 Points

1 y ago

Yes I'm having this exact same issue! The crop tool only affects the thumbnail, not the actual working area. Worked fine in the old version. This really sucks, I also now need to find out how to revert to previous version of camera raw, this completely breaks my workflow. Using 4th gen Intel graphics (yeah I know, but it was working fine before this update...)

edit: why can I select "Other versions" of everything other than camera raw? OMG this is super frustrating!!!

edit2: ok was able to install the old version by closing creative cloud desktop app and installing from here: http://download.adobe.com/pub/adobe/photoshop/cameraraw/win/12.x/CameraRaw_12_2_1.exe

1 Message

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100 Points

1 y ago

I can crop, but cant move the crop, HATE everything about 12.3...  HUGE step backwards

2.2K Messages

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25.7K Points

I can crop, but cant move the crop
You can move the crop: you move the bkgnd image around the crop. It is a different methodology but works to move the crop; click, drag. 

63 Messages

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1.7K Points

It's nowhere near as efficient as it was. I posted a link to a video that shows this. And if you're using an older version of Windows you only see the crop in the thumbnail View which is useless. Platforms earlier than Windows 10 should not have received this latest upgrade and there should be an easy path to roll it back.

2.2K Messages

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25.7K Points

There is an easy path to roll back. 
Can't comment on Windows, maybe it's the OS, an Adobe bug or something else. 
The current behavior for ME is no less efficient. 

63 Messages

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1.7K Points

Windows 10 gives you a whole different way to crop and the layout looks totally different. In Windows 7 the crop tool effectively doesn't work you can only see the result in the thumbnail. If you are on some other platform and see no changes at all then I would question if you really have the update because it's a radically different user interface than the prior one

2.2K Messages

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25.7K Points

I have the update on Mac, works as described.
Win7? No ideas. Does Adobe state this old OS is fully supported?

63 Messages

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1.7K Points

No -it is not supported which is why it should never have been offered the upgrade like they have done with other OS in the past.  But the crop tool in the Win 10 should not have changed as it did - I posted a video showing the inefficiency.  Like there are 2 ways in PS to crop the other option should be included in ACR.  I can get to live with the less efficient GUI if only they will restore the crop tool. I would like to know more about rolling back - what will it mean for future upgrades?
This was not Adobes best move by far as seen by the multiple complaints. 

2.2K Messages

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25.7K Points

Ok, not supported, moot.
Does not behave like PS; no promises it would.
Does the crop under Win 10 work as described under Mac OS?
Complaints; sure; good luck with that. Software is known to change. Adapt or revert.

63 Messages

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1.7K Points

Andrew - It is wonderful that you are pleased with the latest edition.  There are many who do not like this change and I do agree that change can certainly be for the better. I would also and welcome their making a change the crop tool to offer an option to restore the traditional method or to offer this other method as they did in PS a while ago.  I believe it was public input like this that motivated that to happen.  

3 Messages

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166 Points

Its not a win7/win10 issue - I'm using Windows 10 and am having the issue with crop only affecting the thumbnail. I'm fairly certain its a graphics driver compatibility issue - from what I can tell they completely changed the way ACR handles graphics driver calls and didn't test it across a diverse enough set of systems.

2.2K Messages

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25.7K Points

It is wonderful Mike.
Catherine, did you try turning OFF GPU in preferences?

3 Messages

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166 Points

Well now that I figured out how to revert to 12.2 I plan to stay here for a while. Some common tools I use that were on the top bar are now buried in 12.3 and its not really worth the trouble testing it. I can deal with UI changes even when they make my workflow more difficult, but I don't have patience when basic tools are straight up broken.

62 Messages

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2.1K Points

Rodders, best to ignore him

502 Messages

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9.5K Points

Always easier to ignore negative responses.

63 Messages

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1.7K Points

1 y ago

It's extra steps but if you open it as a smart object you can then go into Photoshop and use the good cropping tool then bounce back into raw to finish your processing. The only downside of that is you no longer get to use the effects for darkening the edges and you'll have to do that separately. It's really a lot of extra steps and I sincerely hope somebody at Adobe will address this

502 Messages

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9.5K Points

Hardly practical when you have 500 images to process and a deadline. I see many downsides to that.  The legacy crop is far more efficient with the CPU and much faster to set accurately for lots of images.

2 Messages

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90 Points

1 y ago

With the recente ACR update, things went really bad for the desktop user.
FThe vertical Filmstrip switched to a horizontal one, which uses almost half of the screen (precious area). This is ok in LR to select photos, etc, but no to EDIT!
As before (vertical strip) is great, as on a Widescreen wh have enough vertical lateral area, but NOT on the botton of the screen. This change really makes no sense.

And then we crop...and the image keeps small and is not zoomed automatically to fill the screen (and I could not find how to do it by default).

I have asked support to roll back, as this seems to make us go away from ACR for Pro grade cameras and move to LR.

Please do not destroy a great product.
Note: This comment was created from a merged conversation originally titled Adobe Camera Raw Bad Usability

2.2K Messages

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25.7K Points

You want support to roll back: Installers can be found here:
https://helpx.adobe.com/camera-raw/kb...

502 Messages

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9.5K Points

I really hope that Adobe can tell via Creative Cloud how many people are reverting.

2.2K Messages

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25.7K Points

Considering one does not use the CC app to install a previous version of ACR.....

Installers can be found here:
https://helpx.adobe.com/camera-raw/kb...

Now do you know how to turn OFF auto updates?

502 Messages

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9.5K Points

Yes, I do not use auto update where possible in case a software company releases a dud version. Ahem.  They may not be aware of people reverting ACR but they might spot people reverting Bridge to 10.04 via CC. 

2.2K Messages

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25.7K Points

You and others DO NOT want auto update IF you roll back to a previous version.
And it's not common knowledge one has to roll back Bridge despite the many times I and others have informed others here and elsewhere they should.
Should you assume Adobe is tracking such reverting to older versions and that's solely due to dissatisfied ACR users? Should you assume all ACR users even use Bridge?

“Untested assumptions and lazy habits of thought can be shown up, once put in a spotlight of a different hue.“ -Julian Baggini

502 Messages

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9.5K Points

I know. That is why I said "I do not use auto update."   - No I do no assume it, but they "might spot" it - and who knows they might even give us the features we had back.  

"A quotation is a handy thing to have about,  saving one the trouble of thinking for oneself."  - A.A.Milne.

2.2K Messages

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25.7K Points

I know.
And everyone else here who may decide to roll back ACR?

No I do no assume it, but they "might spot" it - and who knows they might even give us the features we had back.  
So you work for Adobe and you know they log how many people roll back Bridge (or download ACR) and that's attributed to people who don't like the new version of ACR.
If you have only imagined it, you haven't experienced it.

502 Messages

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9.5K Points

Well, I just hope someone does care enough about us to fix it.  It can be done, just needs Ps/Pr style moveable panels, so we can hide what we don't use,  an option to crop with the frame not the canvas, a toolbar like we had, and a proper set of keyboard shortcuts.

4 Messages

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156 Points

I agree with you Ash. Among other things, I'm a real estate photographer and Camera Raw was so efficient to get those photos edited and off to my clients. It takes me - at a minimum - twice as long to edit now.  (Which for a real estate photographer is leaving $ on the table.) 

Yes! Moveable panels! That would be so helpful. Please let us arrange our workspace the way it works best for our individual workflow styles.  The crop option you suggested: that's a no-brainer as well.  I assume, (no, I don't work for Adobe and I don't know for sure

4 Messages

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156 Points

I agree with you Ash. Among other things, I'm a real estate photographer and Camera Raw was so efficient to get those photos edited and off to my clients. It takes me - at a minimum - twice as long to edit now.  (Which for a real estate photographer is leaving $ on the table.) 

Yes! Moveable panels! That would be so helpful. Please let us arrange our workspace the way it works best for our individual workflow styles.  The crop option you suggested: that's a no-brainer as well.  I assume, (no, I don't work for Adobe and I don't know for sure

31 Messages

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606 Points

The cropping is beyond bad. What I like though is the shift-esc »safety«. 

1. Please make cropping like before, or at least give the possibility to enable the old behavior.

2. Let us zoom in before rotating and cropping without the crop tool zooming out again like mad. Why did you do that??

3. Please let us choose the background colors and the color of the crop frame. <3 

4. Please disable the rotation animation. It just takes too long. When I have lots of reproductions that have to be rotated, I waste my time waiting for the slow rotation to occur. Why did you do that??

502 Messages

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9.5K Points

We need to keep pushing this, it does not seem to be getting through yet.

2.2K Messages

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25.7K Points

...it does not seem to be getting through...

502 Messages

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9.5K Points

Ever constructive there Rodders, not to mention sounding like a stuck record whilst the number of people trying to get this issue sorted ticks higher.  (Pot- kettle!)

2.2K Messages

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25.7K Points

Ashy: When someone comes here and makes a suggestion for the first time, it carries some weight.

When someone comes here and repeats the same thing over and over and over again, ongoing for 7 months, in multiple threads (stuck record) it carries no weight and invoke the insanity meme. 

We can both stop; let's agree to.

502 Messages

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9.5K Points

I will continue to push for anything that I think will improve my and others efficiency and happiness, that will have no effect on anyone who does not want to use it.   

Adding a checkbox (and underlying code) to be able to draw a rectangle and manipulate that rectangle to crop without moving or resizing the image underneath should not provide too much of a challenge to re-instate. 

The ability to manipulate the workspace is hardly a massive ask for those of us that would prefer to match other programs, and customising KBSC would seem like the obvious thing to achieve in the mid term for a suite of programs that function in such an intergraded way.

You are more than welcome to stop trying to put me down, but I doubt you will.

5 Messages

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302 Points

This forum needs a complaint button on posts. I'm tired of seeing legit issues and suggestions answered with insults.

2 Messages

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60 Points

Yeah, they never put things back. It's just like, forget about the workflow that you used to use, get used to it. I'm still struggling with the loss of functionality when using an Apple magic mouse in ACR. When zoomed in to 100% or any size where the image is bigger than the window, scrolling (left right-up down) while using the adjustment brush is no more. Instead, scrolling now changes the size of the brush! Anyone have a fix for this? I haven't been able to fine one...

17 Messages

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280 Points

5 m ago

The crop tool completely disappears in my (up-to-date) Camera Raw interface

36 Messages

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106 Points

5 m ago

Edit> Preferences> Performance> Deselect Use Graphics Processor

4 Messages

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232 Points

@Lance023 first thing I tried. Doesn't help...