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Adobe Photoshop Family

2 Messages

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80 Points

Fri, May 25, 2018 4:26 PM

When I try to open a picture in Photoshop or ACR all I get is horizontal lines across the screen.

When I try to open a picture in Photoshop or ACR all I get is horizontal lines across the screen. 

Responses

47 Messages

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780 Points

3 years ago

I'm guessing that you have a hardware problem.  Maybe a bad video chip or perhaps bad RAM.

Just a guess; I'm not enough of a tech to diagnose that.

68 Messages

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916 Points

Under preferences>>Performance>>graphic card see whether you are using the built in graphic card.  If yes, uncheck it.  If no, check it.  And if it makes any difference.  

You may also have a hardware problem: failing hard drive, video card or memory are the most likely candidates 

2 Messages

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80 Points

Thanks Steven that just exactly what I did and it's sorted.