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Adobe Photoshop Family

2 Messages

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90 Points

Tue, Dec 18, 2018 8:49 AM

Photoshop CC 2019: Spontaneous corrupted files

Hi, since the update to version 20.0.1 some of my photos got
corrupted a few days after they have been saved as PSDs. In some cases they
can ́t be read at all (also not displayed in Bridge), in other cases they got a partially yellow tint or strange colored stripes.

I have tried disabling the GPU in my preferences, but with nosuccess.


Graphics processor is NVIDIA GeForce GTX 770.

Responses

204 Messages

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4.1K Points

2 years ago

If this is not user error it looks like life is getting more and more dangerous as a photoshop user.... suppose I shot a wedding and Photoshop destroyed my photos.. ..?
Yeah I hear ya, pull the backups.... and repeat the process.

Adobe Administrator

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15K Messages

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287.5K Points

2 years ago

Looks similar to cases where there's a hardware failure (usually a failing hard drive, connection or removable media).

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

90 Points

Sounds plausible...  I also noticed today, that this problem only occures on PSDs that were saved onto our company ́s server.