ewa_sulka's profile

4 Messages

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134 Points

Sat, Oct 27, 2018 8:27 PM

Photoshop CC 2018/19: Corrupt jpegs via image processor - colored shapes on pictures

Hi!
I'm got a problem. Since couple days i've noticed colored artifacts on my jpeg/tiff files created by image processor. It looks like this: photoshop-problemjpg

It completely random affecting about 5-6 of 50 files....

I tried disable gpu acceleration, switch between older version of photoshop, and it still appears.
My specs: win 10 64bit pro, latest photoshop CC, nvidia gtx 1080 with latest drivers, asus X99 Deluxe with 5960x CPU, 32 gigs of ram.

I tested my ram and video ram for error but it's fine.


I tried 2015 version and its ok.

Responses

Adobe Administrator

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15.9K Messages

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295.3K Points

3 y ago

Go to Preferences > Performance... and check Legacy Compositing. Restart Photoshop and resave the file.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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134 Points

3 y ago

I tryied with no results :(

Adobe Administrator

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15.9K Messages

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295.3K Points

Did you resave the PSD, or just run the same PSD through image processor? You need to resave the PSD and then export.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.9K Messages

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295.3K Points

^^??

Sr. Product Manager, Adobe Digital Imaging

11 Messages

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290 Points

3 y ago

I remember having the same issue (random discolored rectangles) in CC 2018, when calling "document.exportDocument(..)" from JS code. It happens ~1/50..1/100 saves.

The automated workaround was to export the document twice, compare resulting JPG's and when they differ delete both and repeat the procedure. If they are the same - delete one of them and end the script. This gave me good JPGs with very high probability.

4 Messages

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134 Points

so it's software related issue, not something with gpu/ram
i stick with 2018 with ACR 10.5 and so far is allright

4 Messages

 • 

134 Points

so it's software related issue, not something with gpu/ram
i stick with 2018 with ACR 10.5 and so far is allright

2 Messages

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70 Points

After an update can you revert back to a previous version of ACR? I am having same issues after update last week (red squares) but also a lot of photos have red tinges in them and are more red in general. Thanks.