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158 Messages

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14.3K Points

Fri, Mar 25, 2011 10:47 AM

Photography: Raw File Support - Requests and Information?

I just got a new camera and Camera Raw and/or Lightroom does not recognize the raw files, has no camera-specific profiles or has some features not enabled. What do I do?

Responses

Official Solution

14.6K Messages

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282.6K Points

9 years ago

For a complete overview on camera support in Photoshop and Lightroom, visit the following article:

Why doesn't my version of Photoshop or Lightroom support my camera?

  1. Make sure your version of Photoshop or Lightroom is up-to-date for the latest camera support.
  2. If you own an older version of Photoshop (CS6 or earlier) or Lightroom (5 or earlier), Adobe provides backwards compatibility for the latest cameras through the FREE Adobe DNG Converter.

3 Messages

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92 Points

yes, but I have last updated adobe SW and my Samsung nx5 is still not supported (but NX10 - exactly the same camera with different display is supported from ACR 6.3) - I must edit all picture ̈s exif tag from NX10 to NX5 when I can do somethink in photoshop.. :-(

2 Messages

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70 Points

My Mac G5 Power PC is running Photoshop CS4 and Lightroom 2. I can import my Nikon D300 raw files with no problem, however cannot with my new Panasonic Lumix LX5. As suggested, I downloaded the DMC converter that was compatible (6.4) on to my hard drive, however still cannot import the files. Do I need to somehow link the converter to the LR software?

2.6K Messages

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33.7K Points

You need to run the DNG Converter program you downloaded, point it to a folder of your LX5 RAW files and tell it to convert them to DNG files--you will be selecting folders not individual files, then you can open those new DNG files (but not the original camera raw files) in your older ACR via Photoshop (or Bridge I think).

2 Messages

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70 Points

Steve, I did this and it works. After converting, I was able to open in photoshop and also import into Lightroom. Thanks for the tip, this will save me some Christmas money this year.

Jim Blakeley

1 Message

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62 Points

Hallo, I use Photoshop CS6 and i am fully satisfied with it. Now I bought Panasonic FZ300 and Photoshop cannot open RW2  files. I tried to install Cameraraw_9_1_1, the files opened only once, when I started Photoshop once more, it couldnot open RW2 files again. V. Kral, xxvkral@seznam.cz

Champion

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881 Messages

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19K Points

9 years ago

In addition, one should always use the latest version of the DNG converter, (see Jeffrey's link) and the latest version of Camera Raw available for one's Photoshop version.

90 Messages

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1.6K Points

9 years ago

And sometimes Adobe does not support a major technology at all, so the latest ACR or DNG converters do not help.

I would like to see Fuji's newest CMOS-EXR sensors supported in ACR so that Photoshop, Elements and Lightroom are all available to die-hard Adobe users. I've tested the new F550EXR extensively and the new sensor is a winner. The RAW files are amazing for a compact with a 1/2" sensor. See http://kimletkeman.blogspot.com for my articles (31 and counting.)

But my all-Adobe work flow is seriously hampered by Fuji's RAW being forced through its proprietary converter first before I move it to ACR6 and then CS5. It's messy and the results, in my opinion, are inferior to what they would be if I could go directly to ACR6 first and then to CS5 Elements 9 or Lightroom 3. As a long time all Adobe user, I and a lot of others would deeply appreciate support for this wonderful new sensor.

14.6K Messages

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282.6K Points

Thanks Kim. That camera is pretty new and looks like it was right on the edge of the 90 day release cycle I discuss in the article I linked to in my answer called "Why doesn't my version of Photoshop or Lightroom support my camera?" so support may still be on the way.

It never hurts to make your request as a separate Idea that folks can vote on it.

901 Messages

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11.1K Points

Note to Jeff T.    

New cameras such as the Samsung utilize common file formats such as JPG, TIFF, RAW and will convert RAW to TIFF or JPG in the same usual way.   I searched for newer file formats and most newer cams save images in JPG, RAW or TIFF.   There is no special format on new cams, such as found on Nikon and Canon.   
Converting their file formats is as normal as with the same converter we know.   

Steve Lehman, MCSE   

90 Messages

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1.6K Points

9 years ago

Yes, I tried to make mine a separate idea and will again, but I was thwarted on my first try by this web site's confused login state machine.

Meanwhile, the S200EXR has a similar sensor and has never been supported by Adobe. What I am hoping is that Adobe will consider supporting the newer CMOS version of the EXR sensors (unusual pixel-paired bayer-like mask pattern, multiple modes for split sensor, multiple blend technology for dynamic range extension or low noise mode) in ACR as they have spread to five models of camera of which several have RAW support.

3 Messages

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92 Points

9 years ago

PLEASE add support for samsung nx5 raw file in ACR! It is exactly the same camera, like the supported NX10 - there is difference only in lcd / amoled display, the produced raw (.srw) file is the same (but has different exif model tag) I must edit all pictures exif before I can do somethink with ACR / Photoshop

14.6K Messages

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282.6K Points

Please create a new "Idea" with the request for the Samsung Camera you need so users can vote on it.

7 Messages

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122 Points

9 years ago

I recently got a new Nikon D7000 DSLR.
I usually use Bridge CS4 to go through my pictures, mark them and send them to Camera Raw for retouching and editing.
At first i noticed D7000 raw files were not supported, and waited for an update from Adobe. When the update arrived i realized it's for CS5 users only.
What this basically means, is that if i want to go on with my regular workflow, to which i am accustomed, i would need to upgrade to CS5.
This makes me furious at Adobe for acting like a bunch of other vicious money-squeezing corporate companies who shall rename nameless.
Furthermore, it makes me furious at myself for going out and paying a lot of money for software which will not provide me with the ability to do my work as time goes by.
It's basically the same as Adobe deciding that if you want to go on opening JPG files, you need to pay more money and upgrade. It's utterly rediculous.
If I was using a really old version like CS1 or CS2, even CS3, maybe i would have accepted this, seeing that Adobe can't really keep all legacy versions up to date.
But i'm using CS4! it's only one version back! i bought the software a little over a year ago, it can't possibly be that this suite will be worth nothing to me after so little time.
Oh, and i've heard about the solution that i can convert the files to generic raw format and then use camera raw, but this is not an acceptable solution. Adobe can't just start adding processes and wasting users' time like this.
Please make sure all new cameras are always supported in camera raw for older versions of CS.

This reply was created from a merged topic originally titled
D7000 NEF Support for CS4.

90 Messages

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1.6K Points

It's rare in the industry that you get no support for the previous release, but DNG support technically meets the minimum bar, so you can't really say that you are not supported. But I agree that you are forced to upgrade whenever you acquire new equipment if you want to maintain the best work flow.

The counterpoint to your rather stinging rebute is that, unlike many software vendors, Adobe has managed to improve performance and features in every release of Photoshop ... especially since CS2. Every release since then has been much faster and has included features that alone are worth the couple of hundred bucks for the upgrade. YMMV of course, but it really is worth the upgrade. Specific to your issue, ACR6 is a major step forward from ACR5 in noise handling etc.

7 Messages

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122 Points

I'm not saying upgrading to CS5 isn't worth it. But i can't afford an upgrade right now, so i'm forced by Adobe to introduce a new, time-consuming process into my workflow. I see no reason for a camera raw update to be available only to latest version users. I think it's discriminatory, shows a lot of disrespect to the small Adobe user, and is even somewhat unethical, considering they're basically telling me i have to upgrade my software to be able to preserve my work habits. So i'm sorry, i can't accept your arguments. Adobe software is not cheap, and i think using my camera as i'm used to is a reasonable demand. I basically feel like a sucker. I intended to upgrade in the next few months, but why should i, now that i know that one day my software will suddenly be useless to me? suddenly i may need a special new software to do a special conversion, to be able to edit files the way i'm used to, and the way they're intended to be used.
In fact, i'm surprised there aren't more angry comments on this issue.

Champion

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881 Messages

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19K Points

It has always been the case that only the current edition receives camera raw updates. Adobe does not just change a line of code, there is a lot of testing and quality assurance that should be done, and supporting older versions (how many versions back?) would cost money and time, slowing down the release of new camera raw/Lightroom updates. I do not think that other raw converter software companies act differently. Only Adobe came with the DNG route that allows users of older versions of Photoshop to open their raw files.
And Nikon does not even provide a free full-blown raw editor.

90 Messages

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1.6K Points

While I fully understand and agree that it is most unfortunate that you are forced to pay another couple hundred bucks to upgrade your RAW converter to handle the D7000 RAW files, there are two further points that mitigate your right to complain:

1) A tiny bit of research would have informed you of this before buying the D7000. So complaining after the fact seems somehow hollow.

2) The D5100 is about half the cost of the D7000 with the same IQ and would have allowed your budget to contain the upgrade to CS5 plus another small lens.

The latter point is especially important. You chose to buy the premium consumer body instead of the D90, D5100 or a used D300s, all of which would have allowed you to also get the upgrade to the software. And since software is half the battle, you cannot complain that you want that for free while buying an expensive body like the D7000.

My point being that your argument is very lopsided ... hammering on Adobe for making you pay 200 bucks for a very nice upgrade while giving Nikon a pass for making you pay 1200 bucks for a consumer camera body.

1.3K Messages

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22.5K Points

"...while giving Nikon a pass for making you pay 1200 bucks for a consumer camera body. "

And while giving Nikon a free pass for altering its raw format and not providing DNG as an option.

14.6K Messages

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282.6K Points

9 years ago

Hi Naom,

We hear you. Did you read my entire article Why doesn't my version of Photoshop or Lightroom support my camera?

I tried to cover most of the concerns that users have around camera support. The last section is especially devoted to users like yourself.

Similar to our users, the Digital Imaging teams at Adobe have limited time and resources. From my article:

"It’s untenable to keep updating previous versions of the Adobe Camera Raw plug-in going back to CS2 to support new cameras/raw formats in a timely fashion. Using the DNG converter is the fastest way to deliver backwards compatibility to ALL users (CS2, CS3, CS4, Lightroom 1 & 2, as well as 3rd party apps that support DNG). This allows us to support the greatest number of customers and cameras as possible."

I encourage all users visiting the feedback site read the Welcome to the Photoshop Family Feedback Site - Getting Started & FAQ and to review the Community Guidelines and Company & Customer Pact.

7 Messages

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122 Points

Hi Jeffrey, Thanks for your reply.
I did read your article. I also work at a software company, so i understand supporting previous versions is not magic, and people have to work on it and that it takes time and resources. However, you are talking about backwards support going back to CS2, i'm just talking about supporting one previous version. I think it really makes a lot of sense, as i'm sure it's not a small percentage of users that use this version. As i said in my posts, i don't think it's old enough to be discarded. I understand the DNG solution is the easiest for you, but as a user, it's not a comfortable one. Copying my photos and opening them straight in camera raw is quick and easy, and i wouldn't want to add another step in between. Obviously, this is what i will do, because i'm left no other choice, until i upgrade my CS. But i really think buying CS4 entitles me to 2-3 years without the expense of HAVING to upgrade. For my personal home use i don't feel i need to upgrade every year.

3 Messages

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90 Points

Dear Jeffrey,

I am working as an artist using the CS4 creative suite. As well as the edit- and animationsoftware, a suitable computer and video and photo-equipment and so on and so forth. When I can afford it I invest in updates or equipment. And o, silly me, I recently exchanged my Nikon D50 for a D7000. So after some hours I ended up in this thread.
It is very frustrating indeed.
I do understand I have to invest every 3 to 5 years in one end of the workflow I built in order to keep up with technical developments, but I do not understand at all why I would HAVE to invest so much money on a yearly basis, just to be able to continue doing what was already doing. And with which I am perfectly happy the way it is working. A plugin update is in no balance with an CS4 suite update.
It is not a stupid question to ask to make a raw-plugin compatible with one previous version of your software.
Adobe's limited sources are understandable, but are you saying that your customers earnings are limitless?? You are totally mistaken!

7 Messages

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122 Points

Hear, hear, Conny. I'm glad i'm not the only one with this story here who thinks this is inappropriate.

946 Messages

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13.8K Points

"but I do not understand at all why I would HAVE to invest so much money on a yearly basis, just to be able to continue doing what was already doing. "

Let me be blunt. Use Lightroom.

Updates are every 1.5-2 years, and cost under a hundred dollars. Use it for all your raw processing. There's just no need to have Camera Raw at all if you are using Lightroom. If you can afford a D7000, you can afford 50 to 67 dollars a year for Lightroom updates.

If you really need to do pixel edits, render your images in Lightroom and go to PS for the edits. That will work with any version of PS. Heck, I was using Lightroom 3.x (brand new) with Elements 3.0 (six versions old)! Now I have Elements 9 for pixel editing - plenty of power there - but if you really need CS, then keep your old version and just use the latest version of Lightroom for raw processing.

2.1K Messages

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32.2K Points

Hello Conny,

These updates are not just about adding new cameras; new features and bug fixes are added as well, which are not always going to be compatible with the previous versions.

1.4K Messages

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18.9K Points

9 years ago

Keep in mind the frustration here should not be directed at Adobe but at the manufacture of your camera forces, demands a proprietary raw format that Adobe has to hack to support. IF the manufacturer would simply provide a switch to save off a DNG (as they do when you want another open file format, a JEPG), you’d have support the day the camera is released. But the manufacturers by and large don’t do this. They make you wait for Adobe to get their hands on the camera system (which they have to pay for) and figure out how to convert that data in their converter. This is true for ALL other 3rd party converters too, not just Adobe. The bad guys here are the manufacturers! DNG is an openly documented format and free to use, just like your JPEG. They could save off a DNG, a proprietary raw and/or a JPEG if they wanted to with nearly no costs to them. If more end users directed their frustration at the manufacturers instead of Adobe, maybe, maybe they would do this.

946 Messages

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13.8K Points

"The bad guys here are the manufacturers! DNG is an openly documented format and free to use, just like your JPEG. They could save off a DNG, a proprietary raw and/or a JPEG if they wanted to with nearly no costs to them. If more end users directed their frustration at the manufacturers instead of Adobe, maybe, maybe they would do this. "

Absolutely, 100% agree.

One reason I haven't replaced my 20D or 5D is because the new cameras don't support DNG. That's not the only reason, but it is one of them.

7 Messages

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122 Points

This may be true. I agree the manufacturers are to blame for making it harder on users and on Adobe. It's all part of the scheme of preventing users from switching from one camera make to another.
But i've been using NEF since i had a D70s, one of the oldest Nikon SLR's, and Adobe have always supported this format. They made a decision to go along with these proprietary formats, and i don't think they can just quit supporting them whenever they want and absolve themselves by sending users to the DNG converter.
Anyway, i think i've made my point on the matter clear in this thread, whether people agree with me or not.

62 Messages

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1K Points

You don't make your point at all. Your NEF file from your D70 IS NOT THE SAME as your D7000 file. Like my DVD player can play DVD all a long, now I buy Blue Ray and it cannot be played on my DVD player anymore. Although they're both disc but they're different, the same thing is true with D70 and D7000. Just because it is ending with *.nef doesn't mean it is the same file. Technology moves on.

7 Messages

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122 Points

You obviously didn't read the rest of my comments on this thread.
Technology moves on, but CS4 is not old enough as not to support this new technology, it's as simple as that.
Plus, your comparison to DVD/Bluray is silly, because there is a hardware difference between the two formats. A firmware update wouldn't make a dvd player read bluray discs, because it requires a different bit of hardware.
In your metaphore, Photoshop/Camera Raw plugin is the dvd player.
But in Photoshop a firmware update CAN in fact help read "newer technology" files. Adobe simply decided that this "newer technology" will only be read by CS5 and not CS4. This means Adobe think CS4 is obsolete, and can be discarded, and that CS4 users can be sent out to use converters and waste their time on conversions, instead of giving them the same software update CS5 users are getting.

14.6K Messages

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282.6K Points

We don't think think that CS4 is obsolete and DNG is the 'firmware' needed to let CS4 read your newer files.

10 Messages

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376 Points

9 years ago

Panasonic G3 raw fileformat is not recognized by current Lightroom/Camera Raw.

This reply was created from a merged topic originally titled
Panasonic G3 raw / Lightroom / Camera Raw.

1 Message

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62 Points

9 years ago

WHY is there not an upgrade for PSE8 to support Camera Raw 6.3 or higher. I bought PSE 8 a year ago, and a Sony A580 in September - with no support in Camera Raw. Now it is in CR 6.3, but it does not apply to PSE 8, therefore requiring the replacement of software bought a year ago.
It is inconceivable that PSE 8 cannot be set to use later versions of CR, since basically CR just knows how to deal with the various file formats and uses PSE as an interface.
Regards
Chris

This reply was created from a merged topic originally titled
Outdated and less that a year old..

14.6K Messages

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282.6K Points

Same article applied to Photoshop Elements. The FREE Adobe DNG Converter will give your copy of Elements 8 the ability to work with files from the Sony A580.

1 Message

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60 Points

I think Chris' point is one of my big beefs:
Why I am forced to upgrade the base app simply because a plugin isn't updated for older releases?

I'm a system software developer so "mumble-mumble incompatible" doesn't cut it - I can't believe that the newer raw formats are _so_ different than the previous that the current ACR really wouldn't work with older PSE. I was happily using PSE5 with our D70 & D50. Bought a D300 - oops! gotta upgrade to PSE7. Not happy (I liked the PSE5 interface _much_ more than PSE7), but no real choice. Then we bought a Canon G12. Guess what? ACR for PSE7 doesn't understand CR2. Another upgrade to PSE9 (which I like even LESS than PSE7) and now (even before I've sent in the rebate coupon for PSE9 I see PSE10 is out!!)

I most certainly understand the issues around backwards compatibility - doing QA on old releases with every new camera raw format would be a staggering task. A solution: make newest ACR _work with_ older PSE, but not be supported. I bet your users are able to figure out that difference - here's the latest; if it works great! but if not, upgrade to latest PSE before we'll answer any questions.

edc

1.4K Messages

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18.9K Points

>I can't believe that the newer raw formats are _so_ different than the previous that the current ACR really wouldn't work with older PSE.

Well how about the older version of the Nikon software? Did it just work with the NEWER raw file or did you have to use the newer software that came with the newer camera. That will answer you suspicions.

4 Messages

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94 Points

9 years ago

Hello

Cyberlink Photodirector 2011 has just come out on Beta. I have no problems with RAF file conversions here. I will stick with this program until Adobe sort themselves out in the future.

62 Messages

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1K Points

It looks exactly like Ligthroom. They can even call it Lightroom Lite.

4 Messages

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94 Points

Yes Son, you are right. It need tweaking of course but looks ok so far. Adobe?

2 Messages

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82 Points

9 years ago

Hello. I'm using CS4 on Mac and have a new Canon 60D. I can't find an update to support the .cr2 files from the Camera for CS4. I updated to Camera Raw 5.7.0.213 but it doesn't recognize the Canon Raw files. What can I do?

This reply was created from a merged topic originally titled
Canon 60D not compatible with CS4?.

Champion

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5.8K Messages

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102.2K Points

Correct, support for the Canon 60d was added in 6.2 for CS5. You can either update to CS5, or you can use the free DNG converter mentioned in the first post to convert the files to an open format that CS4 will be able to open.

1 Message

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62 Points

9 years ago

I have installed Lightroom 2 onto a new computer and when attempting to import RAW photos from files Lightroom says the file type is not supported (MG_8888:CR2) and I am unable to locate how to change File Support to All. When the program was installed on another computer this problem didn't occur. It will open tiff, jpeg or PSD.

This reply was created from a merged topic originally titled
Import File Support.

216 Messages

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3.9K Points

Dennis, the camera you are may be newer than your version of Lightroom. Check here: http://kb2.adobe.com/cps/407/kb407111...

1 Message

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62 Points

9 years ago

Looking for RW2 support for LightRoom3 and CS5. I use both and my new Panasonic G3 is not yet supported. Is there an update ETA?

This reply was created from a merged topic originally titled
Panasonic G3 RW2 file support for LR and CS5.5 please..

1 Message

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62 Points

9 years ago

Ladies and Gentleman,

I can ́t find a update for my Photoshop Elements 8 or Adobe Bridge CS4 (mac Version) regarding the reading of the CR2 files from my new CANON 60D!

I read some blogs and I found the information that this Version will be not updated by ADOBE!?

I know that I am only one of hundreds / thousands of customers and only a rookie but I will not buy a new version of this product if this is only a question of some c-code which you can implement easy in the older CS4 Version!

I like the Bridge and the Photoshop Elements product so I hope you will help other customer and me on this issue!

Best regards,

Damian Budnik (Germany)

This reply was created from a merged topic originally titled
RAW-Files Issue on the CS4 Version "Canon 60d, ...".

14.6K Messages

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282.6K Points

You can use the FREE Adobe DNG Converter for new camera support in Elements 8.