Skip to main content
Adobe Photoshop Family

9 Messages

 • 

182 Points

Tue, May 24, 2016 10:00 AM

Solved

Lightroom/ACR: Support for my Phase One IQ 3100 16bit IIQ

I have been using Adobe Lightroom since version one for all of my sorting / managing all of my raw files. Now with the Phase One IQ3100 it is not possible as Lightroom won't import any new IIQs. When will there be a solution ? It has been quite some while since the release of that camera and there was no support on the last Lightroom updates.

I really want to know IF support is coming and when. I mean I don't need a Lightroom CC subscription if the program will be useless (As I shoot 80% with the Phase One) to me in the future.

Would be great to get some clarification on this issue.

Thanks a lot!

Christopher Hauser

Responses

Official Solution

Adobe Administrator

 • 

8.6K Messages

 • 

122K Points

4 years ago

Adobe released Lightroom 6.9/CC2015.9 today.

This issue should be corrected in this release. Please give it a try and let us know if you see any further issues. 

Complete information about this update can be found at the Lightroom Journal: http://blogs.adobe.com/lightroomjournal/2017/03/lightroom-cc-2015-9-now-available.html

If you don’t see the update in your Creative Cloud App, you can use the kbsc [Cmd/Ctrl]+[Opt/Alt]+[ R ]  to refresh your app. If you are a perpetual license holder, you can access the update via Help>Updates...

Refer to this for any installation issues: http://blogs.adobe.com/lightroomjournal/2013/06/keeping-lightroom-up-to-date.html#lrcc2015
 Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

 • 

8.6K Messages

 • 

122K Points

5 years ago

From: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html 

'Note: 

Camera Raw does not support compressed IIQ files from Phase One cameras. If you cannot open your IIQ files in Camera Raw, try using a camera proprietary converter to remove the file compression. Proprietary converters include Leaf Raw Converter and Phase One Capture One."

Is he IQ3 80MP is listed but not the IQ3 100mp. 

Are you shooting the compressed files?

 Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

 • 

182 Points

5 years ago

It is NOT the compressed format. I'm talking about the Full 16bit IIQS file. It is new with the IQ3100.

Adobe Administrator

 • 

8.6K Messages

 • 

122K Points

5 years ago

Christopher, 

I have looked into this and can tell you that the team is working with the camera vendor but we do not have any eta we can share at this time. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

33 Messages

 • 

578 Points

4 years ago

Happy New Year Rikk! Now that it's 2017, any progress? This is esp. challenging given that using Capture One to convert to DNG's and opening in LR/PS CC 2017, shows files with massive green casts that neither LR nor PS can fix.

Adobe Administrator

 • 

8.6K Messages

 • 

122K Points

4 years ago

Greetings again, Chris. 

There should be some news on this shortly. I can't share an exact ETA quite yet...
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

 • 

60 Points

4 years ago

Interested in this support as well, hoping to be able to use ACR with IQ100 files asap. 

Dean 

1 Message

 • 

60 Points

Me too!

4 Messages

 • 

110 Points

4 years ago

Today is March 7, any progress on this topic?

4 Messages

 • 

110 Points

4 years ago

Ohhhh!!! Thank you.

4 Messages

 • 

110 Points

4 years ago

Rikk, I downloaded the LR update and the  IIQ L 16 bit format does not support LR. This format is uncompressed.What I can do?

4 Messages

 • 

110 Points

4 years ago

Rikk, LR CC it works well.
Thank you