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Adobe Photoshop Family

10 Messages

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606 Points

Mon, Feb 11, 2019 1:04 PM

Solved

Lightroom Classic/Camera Raw: "Edit with..." -"Open"does not work for photos from NAS

Hi there,

because of massive performance problems I decided to perform a "clean install" with my MacPro.

Performance sometimes is better - but sometimes it ́s still crap :(

Now a further problem came to me:
I am not able to edit photos in Photoshop or Nik Collection by "Edit with..." when my photo is located on a Synology NAS.

If it is located locally or on a external ThunderBoldt drive it works as suggested.

When trying to edit a photo that is stored at my Synology NAS in PS e.g. I right-click it, choosing "Edit with..." Photoshop CC2019.
Then PS ist opening - but nothing more happens...
When trying to move that photo with drag/drop in to PS, PS tells me "file not found".

What can I do? It was working as suggested before performing a "clean install"

System:
Mac Pro late 2013
Mojave - latest version, but no public or develop Beta!
Creative Cloud - so most current versions of LR an PS (checking daily for new versions)

Photos are stored:
- locally in Pictures folder - no problem
- on a external thunderboldt drive - no problem
- on my Synology NAS - does NOT work.

My NAS Folder is mounted as Volume like: "apfs://192.168.xxx.xxx/Lightroom"
I am able to access that NAS folder without any problems! I am able to move photos from locally to the NAS in LR, I am able to move photos from the NAS to a local folder using LR to...

Thank you!

Responses

Official Solution

Adobe Administrator

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8.1K Messages

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117.1K Points

2 years ago

Camera Raw 11.2.1 was released and should address this issue. Please see: https://feedback.photoshop.com/photoshop_family/topics/updates-to-camera-raw-lightroom-classic-and-lightroom-ecosystem-clients-released for more details. Thank you for your patience.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

The problem of attempting to open a file in Photoshop from Lightroom and it not happening is one I have

However, I am using Lightroom 6 v 6.14 and Photoshop CS6 v 13.1 64bit and am thus unable to load that version of Camera Raw

Any help would be appreciated

Adobe Administrator

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8.1K Messages

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117.1K Points

2 years ago

Guido,

Can you go to Help>System Info... and get your installed version number for Lightroom and post in in a reply?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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84 Points

Problem occurs with PS Version 20.0.3. Bridge 9.0.2.219 and CR 11.2.0.135. With PS Version 20.0.2 and CR 11.1, everything works as expected.

If you try to open a nikon .nef raw file from a network share (AFP or SMB) on MacOS 10.14.3 with Photoshop you get the error "Could not complete your request because the file was not found."
Hurry up Adobe to fix this problem! It's really ugly! And above all do not propose to return to Camera Raw 10.5. Nobody likes to go back! 

10 Messages

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606 Points

2 years ago

Hi Rikk,
it is Version 8.2

Guido

2 Messages

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142 Points

2 years ago

I have the same issue with
OS X 10.12.6
Photoshop CC 2019 (20.0.3) and Lightroom classic  2019 (20.0.3)

Opening from Lightroom in Photoshop when file is saved on local HDD works. Works also when I open file from memory card (inserted into USB card reader). Works when I choose "Edit in Photoshop CC 2018".
Doesn't work only with Photoshop CC 2019 and NAS.

2 Messages

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92 Points

2 years ago

I have the same issue with OS X 10.12.6
Photoshop CC 2019 (20.0.3) and Lightroom classic  2019 (20.0.3)

Opening from Lightroom in Photoshop when file is saved on local HDD works. Works also when I open file from memory card (inserted into USB card reader). Works when I choose "Edit in Photoshop CC 2018".
Doesn't work only with Photoshop CC 2019 and NAS.

3 Messages

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130 Points

2 years ago

This reply was created from a merged topic originally titled Cant open nikon .nef raw file from network share.

Problem occurs with Version 20.0.3. With Version 20.0.2 everything works as expected.

If you try to open a nikon .nef raw file from a network share (AFP or SMB) on MacOS 10.14.3 with Photoshop you get the error "Could not complete your request because the file was not found."

Already tried reinstalling the complete suite and tried on fresh installed MacOS and Photoshop on a different device!

Please fix this asap as my clients have a really big problem with this bug!

Kind Regards

Adobe Administrator

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778 Messages

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16.7K Points

2 years ago

Anybody experiencing this, are you able to open the raw files directly into Photoshop/Camera Raw from the NAS/Memory card?

Or is this strictly an edit from Lightroom issue?

Regards,
Pete

11 Messages

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288 Points

2 years ago

It is not strictly an edit from Lightroom issue. I cannot open raw files from Bridge on a network drive either. But if I locate the raw file on the drive in the file explorer and double click it, it opens in Camera Raw, then opens in Photoshop.

3 Messages

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130 Points

2 years ago

5 Messages

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106 Points

2 years ago

I am having the same problem and it is FRICK'N FRUSTRATING!  I can't work!  PS 20.0.3 and Camera Raw 11.2 and LR Classic CC 8.2.  Is there any input from Adobe on a workaround/fix?

1 Message

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62 Points

I am having the same problem.  Work around:  Go to Photoshop-hit open-go to your storage folder and find pic-right click open with Photoshop.  Sometimes you have to do it twice, and then it will open in camera raw, sideways, but it will open.  Hope this helps until this bug is fixed.  Also, I copied an image and pasted it on my desktop, and right clicked, and it opened in PS.

8 Messages

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186 Points

Of course, you then have to manually sync your Lightroom folder. Apparently, as I just found out, downgrading to the previous version of PS is the answer ...

7 Messages

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232 Points

Happy to back down to the previous version, how do I do that?  The manual workaround isn't workable for the number of photos I'm trying to work with

990 Messages

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16.7K Points

2 years ago

I've seen a number of posts where Synology NAS boxes are not working right with Mojave. Have you contacted Synology for help?

11 Messages

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288 Points

2 years ago

I'm on 10.12.16 Sierra and not using a Synology NAS. So it's not Mac version or NAS drive related. The problem is with Adobe Camera RAW and Photoshop.

990 Messages

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16.7K Points

The OP refers to a NAS.

11 Messages

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288 Points

I'm using a NAS as well, just not the brand you mention. My point is that it isn't related to one brand of NAS nor Mojave. Why would you assume either?

5 Messages

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106 Points

It appears to be the way Camera RAW is reading, or attempting to ready the file during the prep phase for editing.  If you try and drag a network file from LR straight to PS you will probably get an error to the effect of "Cannot find file". because the pathing isn't working for some reason for network paths.

11 Messages

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288 Points

Understood what the issue is. I was clarifying for David it isn't drive specific or OS specific. All network files appear to be affected. Apparently Adobe is aware and planning to fix. The only thing I care about now is WHEN.

Adobe Administrator

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8.1K Messages

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117.1K Points

2 years ago

Thanks for the reports. The Camera Raw team has verified the issue and we have logged it in the system. This thread will be notified when a fix is available.

For workarounds until a fix is implemented, see this doc: https://helpx.adobe.com/photoshop/kb/unable-to-open-raw-files-from-network-storage.html
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

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288 Points

2 years ago

When can we expect a fix? Today? This week? This is a major disruption.

5 Messages

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106 Points

2 years ago

I'm running on a Windows 2008 file server with Mac clients and I can't get any file to open from LR with LR adjustments into PS ... I'm DEAD IN THE WATER and have DEADLINES I can't meet!!!!  It seems any networked file location ... Looks like I can edit PSD but not CR2.

990 Messages

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16.7K Points

https://community.spiceworks.com/topic/1471408-file-storage-options-for-mac-os-x-10-10-10-11-and-lat...

You should strongly consider going to Windows Server 2016 or Acronis Connect for Mac clients.

5 Messages

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106 Points

But this still doesn't resolve the current issue.