Installing Adobe CC products : a mess that has to be fixed
We now have new major versions for Lightroom, Photoshop and Bridge and the number of failed updates reported here and there stays at the same level. Always these failed downloads, these error codes, these failed updates, these endless uninstall / re-install useless loops, these support pages giving advice that never help, these obsolete links leading to error 404 pages, these applications starting only in administrator mode,...
Of course, this is our mistake : our configuration is probably not as they want it to be. But what should it be ? What are the actual requirements to obtain successful installs ? When an installation failure occurs, do you get a a clear message indicating what is the failure condition ? Of course, no. When you look at the log files, are these errors more clearly explained ? Never. Have you ever received clear explanations about a particular error code ? What means error 146, 125 ? Nobody seems to know. Just, "Please uninstall everything from Adobe, run the cleanup tool, etc. and re-install". Guess what ? Same errors still there. But you have lost hours.
What on earth are they doing to my system when installing their applications ? We are not installing an OS, just some executable binaries and some services. That's something most software editors and developers know how to manage.
I never had so many problems with any other software vendor (and obviously many of us are in the same situation).
It's now time to re-design the whole crap and to switch to an installation / update model that is more reliable and more simple. It's also time to handle errors in a more user-friendly way. An error message must give accurate information about the failure. It's just a matter of using the right coding technique. Ever heard of structured exception handling ?
If you agree with this, please add your vote. This mess must stop.
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