Skip to main content
Adobe Photoshop Family

7 Messages

 • 

196 Points

Fri, May 4, 2018 8:30 PM

Camera Raw/Lightroom: Support for PhaseOne Trichromatic

I use a medium format system produced by Phase One, with their newest "Trichromatic" sensor -- a CFA unique to this sensor. With each passing update to Adobe Camera Raw (there have been three since this camera was released) I grow a little more desperate as it becomes clearer and clearer Adobe doesn't seem to have any sense of priority regarding raw developmentfor this camera system.

It's awkward on set and has unbalanced my post production workflow, not to be able to access raw data for my main work camera. Exporting TIFFs and PSDs from Capture One can only get me so far, and instances where I need raw data (like bracket stacking to HDR) it's not possible to obtain a quality match of real raws, since TIFFS and PSDs are merely instances of those files not containing all the data.

I understand the fractional volume of these systems on the market probably plays a role in how Adobe prioritizes ACR development...but it's a top tier professional system, and it really surprises me that over the past nine months Adobe hasn't figured out how to make heads or tails of these raws. I know the Adobe and Phase One teams have a communicative working relationship...so does anybody have insight or info on what might be causing the delay?

Responses

250 Messages

 • 

6K Points

2 years ago

Pity that Phase One doesn't support dng in camera as it would give you out-of-the-box support.

Adobe Administrator

 • 

778 Messages

 • 

16.7K Points

2 years ago

Hi Richard,

Sorry these trichromatic image files aren't working correctly for you. In our testing thus far, sample files are opening just fine.

Are the files not opening in Camera Raw or rendering incorrectly?
Which version of Camera Raw do you have installed? 

Can you provide more info on what's not working for you, perhaps even provide a sample file or two for me to pass on to our engineers for further testing so we can investigate this?

Provide more information about your workflow, and what steps we can try to reproduce the issue you're seeing, and we'll see what we can do.

Get back to us when you can.
Regards,
Pete

7 Messages

 • 

196 Points

Hi Pete, thanks for your reply! Unfortunately I am all up to date, but they've never worked for me nor have I seen the files work on any other Adobe Creative Cloud setup from any of my DITs on set, friends, etc. No one I know can access the files without Capture One.

My Adobe CC account on both computers I use the files on (a windows 7 desktop and a Windows 10 laptop) both show everything as fully up to date; however for some reason within the CC app there is no dropdown menu for ACR for me to determine the version number (just says "up to date") so if you can let me know the method to determine the current version I can let you know.

I'd be happy to send you sample RAWs also, just let me know the best way to do that as they are 100-120MB each and probably not uploadable here. it shouldn't be too hard to reproduce, simply trying to access the files in bridge or photoshop produces results for which I have attached screenshots. As you can see not only will it not preview the IIQs, but it cannot read almost any metadata from the file. FYI Bridge, Photoshop in these screenshots also updated to the most current versions.

Adobe Administrator

 • 

778 Messages

 • 

16.7K Points

Thanks for the detail Richard.

For checking Camera Raw version, you can see the steps to check the version here: https://helpx.adobe.com/photoshop/kb/uptodate.html#VerifyCR

For sharing some sample files with me, you can use either your Creative Cloud files share, or another cloud service such as Dropbox to provide a shareable link.

https://helpx.adobe.com/creative-cloud/help/share.html#file-folder

Let me know how that goes or if you have more questions. 
Regards,
Pete

7 Messages

 • 

196 Points

Thanks Pete,

ACR version 10.3.0.933

Here's a dropbox with a few files:
https://www.dropbox.com/sh/1v9ltq67yrssm98/AAAjChbTr7_T3Pf_4kOt_Edja?dl=0

Adobe Administrator

 • 

778 Messages

 • 

16.7K Points

Thanks Richard -- I'll pass this link to our engineering team to investigate further.. Will get back to you when I have more information to share. 

Sorry for the trouble opening the image files in the meantime.

381 Messages

 • 

7.6K Points

Hi Richard,

Thank you for supplying the images. I have a preliminary implementation working for the camera, and would like to get an additional calibration image from you if possible.

Would you be able to upload an image made under incandescent lighting with a color checker in the scene?

Thanks,

- Chris