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Adobe Photoshop Family

11 Messages

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206 Points

Thu, Aug 15, 2019 4:19 PM

Solved

Camera Raw: HDR doesn't work with more than 5 pictures anymore after Update

I just did Photoshop and Bridge Update on Windows 10 Pro. Camera Raw was updated automatically also.

Now HDR in Camera Raw doesn't work anymore with more than 5 pictures.
 
So when I'm choosing more than 5 pictures in Camera Raw and I do "Zu HDR zusammenfügen..." (Alt+M), an error-window appears:
Fehler: "Der Vorgang konnte nicht abgeschlossen werden"
 
The same behaviour is with "Zu HDR-Panorama zusammenfügen...". The same error appears when choosing to do a HDR from more than 5 pictures.

It worked perfectly before the update. I change to older versions of photshop and Bridge but the bug still stayed.

It already deinstalled all Adobe applications completely and I also did the AdobeCreativeCloudCleanerTool. But the error still appears.

Is this a bug in the software?

Thank you for your support.


Responses

Adobe Administrator

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9.2K Messages

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128.3K Points

a year ago

Greetings Tinti Fax,

What is your OS Version Number?

Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

 • 

206 Points

a year ago

Hello Rikk,

Microsoft Windows 10 Pro: "10.0.18362 Build 18362"

11 Messages

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206 Points

a year ago

More exactly: Version 1903 (Build 18362.295)

11 Messages

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206 Points

a year ago

Could you reproduce the error? Is there a workaround for it?

9 Messages

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180 Points

a year ago

I have exactly the same problem.  I use Mac book pro, and OS is 10.14.6.
Before I could combine 5 or 6 images, now only 3 or 4 max.  

11 Messages

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206 Points

a year ago

@Eric Mas: Thank you for your reply. So the problem is on Windows and IOS. I hope Adobe will find the problem and fix it.

Adobe Administrator

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9.2K Messages

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128.3K Points

a year ago

For the Mac users on this thread, please update macOS. Go to System Preferences > Software Update and install the following update:

macOS Mojave 10.14.6 Supplemental Update   –– Restart Required
This update contains bug fixes that improve the stability, performance, and security of your Mac, and is recommended for all users.

This update:
  • Resolves an issue that may cause certain Mac notebooks to shut down during sleep

  • Fixes an issue that may degrade performance when working with very large files

  • Addresses an issue that may prevent Pages, Keynote, Numbers, iMovie, and GarageBand from updating

For more detailed information about this update, please visit: https://support.apple.com/kb/HT209149

For detailed information about the security content of this update, please visit: https://support.apple.com/kb/HT201222

Windows users, your issue is still under investigation. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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178 Points

a year ago

Today I installed Camera Raw Update 11.4.1. The bug is still not fixed.

11 Messages

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206 Points

a year ago

Today I installed Camera Raw Update 11.4.1. The bug is still not fixed.

11 Messages

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206 Points

a year ago

Thanks to another community I found a link for installing the previous version of camera raw. It would have been helpful if Adobe had posted this link also in this thread!

So for all having problems with Camera Raw 11.4. you can change your Camera Raw Version there:

https://helpx.adobe.com/in/camera-raw/kb/camera-raw-plug-in-installer.html

So I went back to Camera Raw 11.3. and installed it that way. Now HDR braketing with more than 5 picturs works again.

6 Messages

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100 Points

a year ago

Thank you so much. 11.3.1 does the trick.  So simple to install.  Thank you again for your help.  I really hope people that have HDR problem with raw get to find this solution to fix it. 

11 Messages

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206 Points

a year ago

Who set this thread to solved? It's not solved! The bug is still there in the current version of camera raw. Going back to 11.3.1 is just a workaround!

Is there a plan to fix this issue?

6 Messages

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100 Points

a year ago

Mike you are right.  Whoever needs the latest raw software cannot manage to do HDR bracketing with more than 5 pictures.
But I see a bigger problem here.  Someone gave the link to download Raw 11.3.1. I did it and it worked.  But the link is not deactivated.  Why is such a rush in deactivated a link that helped people like me to keep me with my workflow?  I really would like to know  why the link has been deactivated

6 Messages

 • 

100 Points

a year ago

Mike you are right.  Whoever needs the latest raw software cannot manage to do HDR bracketing with more than 5 pictures.
But I see a bigger problem here.  Someone gave the link to download Raw 11.3.1. I did it and it worked.  But the link is not deactivated.  Why is such a rush in deactivated a link that helped people like me to keep me with my workflow?  I really would like to know  why the link has been deactivated