justas_serstkovas's profile

5 Messages

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142 Points

Wed, Jun 24, 2020 7:01 AM

2

Camera Raw crashes on macOS Big Sur Beta 1

I am testing all the betas for Apple on separate device usually and in this case I am running macOS Big Spur Beta 1 release just couple of days ago. I noticed that Camera Raw crashed on me - not surprise, I'm on beta os. I though I would reach out to Adobe support to mention that I am available to test their Big Spur beta's in the future, but customer agent didn't understand a thing I was talking about. He pointed me to public beta program, which is not targeted for people who are testing new unreleased version of OS. Big Spur will be released in September and, obviously, Adobe will get ready for it to support new OS on all their products, so team is there and working on it. 

Do you have any idea how I could reach out to appropriate team and suggest my help testing Big Spur support for release in September?

I am on photography plan, so I can help only with those apps included.

Justas

Responses

5 Messages

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142 Points

1 y ago

After I got email response as follow up on chat with agent, I explained issue once again and then I was directed to https://www.adobe.io/support so posted same post there. Will see how it goes. Will update here if I will get any info.


J

Adobe Administrator

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10.3K Messages

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137.8K Points

1 y ago

Generally, Adobe doesn't support unreleased/beta operating systems. Testing on these systems is done internally prior to OS release and then goes through our normal Prerelease channel after OS release. 

In the past, some customers have created a single thread here to capture issues seen with Adobe Products and Beta OS's.  These are of limited value as a Beta OS is a moving target and it is often fruitless to chase crashes, bugs and other anomalies until the OS ripens and is ready to release. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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142 Points

Thanks a lot, super useful comment Rikk

5 Messages

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116 Points

Justa - thanks for the original post. Rikk - thanks for the comment. This is useful as I am experiencing similar issues. I hadn't considered it could be an issue with Apple code. I have reported it to them also. Thank you.