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Adobe Photoshop Family

4 Messages

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132 Points

Fri, Dec 14, 2018 5:39 PM

Camera Raw: Crash upon exiting

ACR version 11.1.0.112 (the latest I think) crashes with no error messages when I click on 'open image', 'cancel' or 'done'. The windows scatter themselves aroundand it becomes unresponsive. Bridge too. The only way to work around is to saveas a PS file, exit ACR and let it crash. Then open the file in PS.This just started recently with no other symptoms. I did just updatePS, Bridge and ACR. I have windows 7 with 16 GB ram andthese versions:

Bridge 9.0.2.219 & ACR 11.1.0.112 & PS CC 20.0.1

Responses

Adobe Administrator

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15.5K Messages

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291.9K Points

2 years ago

Do you get a crash report? https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

My guess at this point would be a driver issue. If you go to Edit > Preferences > Camera Raw... and uncheck "Use Graphics Processor" does it work normally?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

 • 

132 Points

2 years ago

That did it! "Use Graphics Processor" in PS preferences is still checked. Should I check for a new driver 

Adobe Administrator

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15.5K Messages

 • 

291.9K Points

Yep. Try updating the driver and then re-enable Use Graphics Processor to see if that fixes it.

Sr. Product Manager, Adobe Digital Imaging