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Adobe Photoshop Family

79 Messages

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1.8K Points

Tue, Nov 19, 2019 2:39 AM

Bug in Bridge 2020

In Bridge 2020, if you select about 4 images and try to move them to the trash, the files are not moved to trash and error window pops up for each image you try to delete.

Responses

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

9 months ago

Hi all,

Yesterday, Apple released Catalina 10.15.3 which should help with resolving this behavior in Bridge. 

Let us know if the 10.15.3 update works for you!

Regards,

Pete

1 Message

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60 Points

Hi Pete,
Thanks for the info but, alas, it still doesn't work me. Everything is up to date including Bridge yesterday.
Anyone else get some relief recently?
Thanks,
Michael

1 Message

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60 Points

@petegreen i am still having the same problem.  any other ideas?  

thank you,

steff 

990 Messages

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16.7K Points

a year ago

Annndddddd... what does the error say? What operating system, and where are the files stored?

79 Messages

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1.8K Points

a year ago

This has been a frustrating experience.  I spent many hours in an on-line chat with two different support persons.  I am still not sure what the point was of numerous things they asked me to do.  When I was asked by the support specialist to fill out the bug report I was not expecting it to just be a message to this group.  The error is that  a message window pops up with this message.  "An error has occurred during the delete operation. Some Files may not have been processed." There is an OK button that needs to be clicked.
There is red octagon with an ! on it.  This is on a Mac running Catalina.  The steps that would produce this error are:  Open a folder in Bridge with images of different format.  Use the filter menu to select just Photoshop documents (.psd files).  Click on the first image.  Shift click the last image displayed.  Right click to get the menu.  Select "move to trash".  At first it appears it is going to work.  Then the error message pops up.  I then went into finder and selected some of the .psd files.  Using finder I was able to delete the files.  Then I did force quit of Bridge 2020.  Then I opened the same folder using Bridge 2019.  I followed the same steps and I was able to move the images to trash without any errors.  The conclusion on the part of the support specialist was that there is a bug in Bridge 2020 that will be reported to engineering.  He also told me to use Bridge 2019 as a work around.  I have a few side comments.  If I selected just one image with Bridge 2020 and then pressed the delete key on the keyboard, the image was moved to trash with no error.  The folder where the tests were done was on an external drive.  The issue was not tested on a folder residing on the Mac Hard drive.  There were some steps the support specialists had me do that I do not understand.  They had me download "bomgar-scc..." install and run it 4 times.  It apparently did not work the first time (possibly related to Catalina).  It seemed they thought if we did it again 3 times it might work.  One specialist had me download and run "BlueJeansMeet..."  I do not know what that was supposed to do for us.  At this point I would like to know if it is safe to delete the BlueJeans" files from my system.  I will add that I also tried just selecting raw files and got the same error.  I do not need to delete large groups of images very often.  Therefore I can use Bridge 2019 or Finder for that purpose until they get this bug fixed.

990 Messages

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16.7K Points

a year ago

Apparently there are a bunch of permissions issues with Adobe software and Catalina. My advice is to stay on Mojave until they are ironed out. If you have to use Catalina, work on your internal hard drive.

Bomgar is remote access software, and blue jeans is web conferencing.

79 Messages

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1.8K Points

a year ago

I appreciate your effort to be helpful.  I admit to being bummed out about how long it took two support specialists to figure out that I have found a bug in Bridge 2020.  I have upgraded 3 computers to Catalina.  Most of the issues with Photoshop and Catalina have been resolved with  Photoshop version 21.0.1.  The issue with Bridge 2020, although annoying, is relatively minor.  The work around seems easy - either use Bridge 2019 or Finder.  There is another issue with Bridge 2020 and Adobe Camera Raw.  Sometimes when I am in ACR, ACR and Bridge 2020 crash causing changes made in ACR not to be saved.  For the problem of moving images to Trash it certainly is not worth reverting to Mojave and reverting to the previous version of Photoshop.  Just to be sure I have several external hard drives with about 20 TB of capacity.  I also have 3 portable hard drives I use when I travel.   When I need to delete images from any of these drives, I cannot do it on the the internal hard drive instead.  Fortunately I do not need to delete images very often except for the initial edit when images are downloaded from my cameras.

6 Messages

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156 Points

a year ago

Have the same problem. Also on Catalina. Very frustrating. Have to go to Finder all the time and delete files there.

990 Messages

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16.7K Points

a year ago

I suspect it will be another bugfix release cycle before anyone recommends using CC apps on Catalina.

1 Message

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60 Points

a year ago

I went back to Bridge 2019, trashed a few files, and they seem to have been properly deleted. No warning box appeared.

1 Message

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64 Points

I had to do this, as well. Earlier this year, I had to go back to an even earlier version due to issues. Adobe needs to get with it!

18 Messages

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332 Points

Okay, thanks for the workaround.  I just did this to remove images on a file of  reduced size images I keep on my iPad.  It WORKED!  It would be really nice if Adobe communicated a workaround to it's customers.  To me, they are making Adobe products worse with the flurry of changes.  I am not sure I would recommend Adobe products to anyone anymore without a long discussion of the problems that the new up grades and versions are having.

6 Messages

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156 Points

10 months ago

After recent bug fixing update problem still occurs :/

1 Message

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60 Points

10 months ago

I now have image deleting problem on updated Adobe Bridge 2020 on Catalina 10.15.2  -
I get error message when I try to delete image.
Sometimes the image appears to be deleted and in trash, but if I leave the Bridge folder the image "was" in and return to the folder, the image is back in it.

6 Messages

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156 Points

10 months ago

Yeah, that's exactly the same behavior. You get the error message then the files disappear, but when you go to another folder and then come back, they are still present.

79 Messages

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1.8K Points

10 months ago

Please note that the new version of Bridge 10.0.1.126 seems to have largely fixed this problem of not deleting.  However, I had the problem reoccur once since the upgrade I did a week ago.  When you get that error message, Bridge is not deleting anything off of your hard drive.  It is just deleting from its display.  Files are still there in finder.

2 Messages

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110 Points

10 months ago

Still happening to me after most recent update. Bummer. 

2 Messages

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110 Points

10 months ago

FIX - System Preferences > Security & Privacy > Full Disk Access > Unlock > Add Adobe Bride > Boom

1 Message

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60 Points

PERFECT!!!!

6 Messages

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156 Points

It seems to solve the problem! Thanks so much!

1 Message

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60 Points

9 months ago

I FOUND A SOLUTION!!!!!! I'm working on an iMac with Catalina 10.15.3, using Bridge 2020, and external hard drives.  I went into each actual folder that contains files/photos that I'm working on....Get Info, and change all to "READ & WRITE" instead of read only.  I'm now, (finally!!) able to delete files/photos directly from Bridge 2020.  GOOD LUCK!!