4hnscbsxlm4lk's profile

31 Messages

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508 Points

Sat, Oct 21, 2017 8:43 PM

Bridge shows different dimensions that in reality

I crop images, resize them to 2000x2000 and save as png. When I check dimensions (usually in bridge) - bridge shows me different dimensions. I open it in Photoshop - it's 2000x2000. I select properties of file in explorer - 2000x2000. In bridge - others. And I don't know it's a bug of Bridge or of Photoshop (perhaps it does not changed some metadata of file).

Photoshop 19.0 x64, Bridge 8.0.0.262 x64

PS I sent these files to another person, she has previous versions of  Bridge and Photoshop - all the same. Photoshop show one size, Bridge - another.

Responses

Champion

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2.4K Messages

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39.1K Points

4 y ago

What are the exact Pixels x Pixels 'Dimensions' you are seeing in PS....you don't mention those numbers. Can you upload one of the files to a file sharing site?

2K Messages

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35K Points

4 y ago

It's possible Bridge isn't updating the file. I've had that happen before, and PNG files seem to be the worst. But it should have updated when it got sent to your friend who had never had it cached on disk. Otherwise I'd think that purging cache might force Bridge to update the image to reflect the cropped dimensions.

 I'm not seeing the problem here, but if you'd provide more information about your OS and what version of Bridge and PS you're running, it would help the Adobe team test any file you upload on the same OS and version.

31 Messages

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508 Points

4 y ago

images https://yadi.sk/d/Rqkfnqg33NxhsM
my config is Win 10 Pro, Photoshop 19.0 x64, Bridge 8.0.0.262 x64 (both - last versions, installed a few days ago)

Champion

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2.4K Messages

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39.1K Points

4 y ago

I can confirm what you are seeing. When using PS 2018 'Save as PNG' Bridge incorrectly displays the XMP-tiff 'ImageWidth' and 'Image Height' metadata fields in the PNG file. Since your friend sees the same issue using PS 2017 and Bridge 2017 it would indicate a bug in PS 2018 'Save As PNG.'



All other methods of creating a PNG in PS don't exhibit this issue. A camera raw image file was cropped to 1x1 and Exported to TIFF using LR Classic. The TIFF file was then resized to 2000x2000 inside PS 2018 and output using the below methods. I'm on Windows 7 SP1 64 bit.

2K Messages

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35K Points

4 y ago

On my Mac running El Capitan, not using LR, I've tried saving both JPEGs and TIFFs as a PNG file every way out of PS I can think of—Save As, Quick Export as PNG, Export As, and SFW. I've even quit and relaunched, because I had a long-standing problem with Trimming a PNG with Transpaency, saving it, then after quitting and relaunching Bridge, I could no longer add metadata to the file (said it didn't support it).

So I know PNGs are delicate, both in PS and in Bridge. I even get PNG files sometimes that Adobe can't open (the old Fireworks often could), but Preview can open them. But I'm just not able to find the right combination that prevents PS from attaching the correct dimensions or Bridge from reading them.

A Windows thing, since you're both apparently running Windows? Or can someone on Sierra or High Sierra also confirm?

Champion

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2.4K Messages

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39.1K Points

4 y ago

Cristen, it appears to be a Windows system only issue. I checked the PNG files again in numerous other applications and they all show 2000x2000 pixel Width and Height dimensions. So it's not a PS issue, but a bug in Bridge 2018 (verion 8.0).

30 Messages

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460 Points

4 y ago

I have also tried these images on Photoshop 19.0 x64, Bridge 8.0.0.262 x64 but not able to reproduce this issue .  If there is some reproducible steps please let us know so that we can fix it.

Here are the snapshots  that I have tried on PS and Br latest versions 

31 Messages

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508 Points

4 y ago

well, I tried today to process a bunch of files, to view if I can reproduce it more or less frequently. I have 72 psd, which I flattened and saved as tiffs by Image Processor for speed.
After that I ran an action that change Image Size (2000x2000, bicubic), saves copy of file several times in PNG - in folder "large" -using large in save as png, in folder "medium" - using medium and in folder "small" - using small.

  • I ran once with all 3 saves checked. Folders "large", "medium", "small" - 9 first images was with parent dimensions, all others - 2000x2000.
  • I ran 3 times again, with only one save checked - one time large, second - medium, third - small. Folders "large", "medium" - 10 first images with parent dimensions, others 2000x2000, "small" all images was 2000x2000.
  • I moved first 10 first images, that was saved almost every time with parent dimensions and left 62 images that was fine in previous iterations. I ran 3 times again, same algorithm - with only one save checked - one time large, second - medium, third - small. Folder "large" - all 2000x2000, "medium"- first 10 images with parent dimensions, the rest - 2000x2000, "small" - only one! photo had parent dimensions (7th in the list), the rest 2000x2000.
I uploaded tiffs, action and one small script at https://yadi.sk/d/cb_vtYvp3P2kU3 (72 tif files, 3720 mb). This script I run for square images and use it for checking if height of document is an even number. (Resizing with Image  Processor a square image with odd dimensions results 2001/1999 instead of 2000). I think that this script does not affect the result, but for an unbiased experiment I uploaded it.

Well, hope you'll be able to reproduce this issue with these images...

30 Messages

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460 Points

4 y ago

Hi ,

Thanks for the info . We are trying to reproduce this issue . Once we get a definite steps we will fix it .

Thanks
Bridge Team

30 Messages

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460 Points

4 y ago

Hi ,

For files that you are getting incorrect/different dimension  try selecting those files right click and select  purge cache for selection . And then check the dimension info . Please let us know if you are still getting this issue.

Thanks,
Avinash