Skip to main content
Adobe Photoshop Family

126 Messages

 • 

2.6K Points

Thu, Nov 30, 2017 11:37 PM

bridge renaming bug

Using Batch Rename in Bridge CC 2018, with Sequence Number set to One Digit, and more than ten items selected (accidentally) causes Bridge to freeze. 

I don't know that this is new to 2018, but it's not that rare a mistake for me to make, and though it never handled it gracefully, I don't recall it failing so disastrously in the past.

It's not much more than a nuisance (have to force quit Bridge), but it's clearly not intended behavior.

Responses

2K Messages

 • 

35K Points

3 years ago

I always give myself an extra digit than I think I'm likely to need since I do save these as presets, but I just tried selecting 11 images, telling it one digit starting with 1, and no crash. Not even any hesitation. It just cycled around when it had done with 1-9, as I would expect. Are all your filenames going to be identical if it batch renames and has to cycle around? I would have to specifically create files with identical filenames in order to test that, and I'd rather not go to the trouble if that isn't what's happening to you.

Bridge gets twitchy when you update, so if you're not at risk of naming files in a batch identically, it could be your preferences are corrupt and need to be purged.

126 Messages

 • 

2.6K Points

Extra digits aren't an option for these files, as the naming convention is not mine to adjust. I've been doing it like this for years, sometimes it would get temporarily confused, today it hung permanently, twice. It's likely this is the first time I've been in this situation since updating to 2018, so that's the first place I'm looking for the problem. 

2K Messages

 • 

35K Points

> the naming convention is not mine to adjust>

That makes sense. Hopefully your log will show the Bridge folk enough to figure out what might be causing the hang.

31 Messages

 • 

770 Points

3 years ago

Hi joel_sigerson_4214320,

Adobe Bridge circles around when batch renaming more than 10 files with sequence number set to single digit. 

Request you to try with another set of files and check if the issue persists.
Also, please share bridge.log from the following location for us to investigate.

C:\Users\<UserName>\AppData\Roaming\Adobe\Bridge CC 2018\Bridge.log



~/library/ApplicationSupport/ Adobe / Adobe/Bridge CC 2018/Bridge.log

Thanks for your patience.

Regards,
Abhishek Seth.
Adobe Bridge Team.

126 Messages

 • 

2.6K Points

It's not cycling though, it's getting stuck. When I open the folder in Finder, the offending files are still sporting their temporary names, Bridge is frozen (and using 100% CPU) and that's the way it stays. 

This happened twice today. I'm working on another system tomorrow and I'll check it again on that machine. 

I assume you mean BridgeLog.log - how do I share that with you here?

31 Messages

 • 

770 Points

You can share the log with me at abseth@adobe.com

126 Messages

 • 

2.6K Points

sent, thanks