james_nicholls_7485267

3 Messages

•

280 Points

Sat, Oct 3, 2015 4:11 AM

Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.

Responses

matt_allen_7504677

24 Messages

•

392 Points

6 y ago

There has been two Adobe updates today. Bridge still won't pick up my 5d but I can import using PS now
Fair play to Adobe for doing more than apple

chris_cox_2148894

15.1K Messages

•

195.8K Points

Bridge CS6 hasn't had an update in years. And Bridge CC hasn't had an update since May.

But we are still working with Apple to figure out what broken/went wrong in the OS 10.11 update.

6 y ago

les_cornwell

110 Messages

•

1.7K Points

6 y ago

No updates on CS6 in Belgium yet. This is an Adobe matter, not for Apple to fix.

david_chapman_7509895

14 Messages

•

290 Points

6 y ago

No CS6 updates for me either (UK)

matt_allen_7504677

24 Messages

•

392 Points

6 y ago

really? i updated PS and bridge using creative cloud app

ann_shelbourne

156 Messages

•

4.3K Points

6 y ago

I think that what you got with those downloads was probably just the most recent upgrade of ACR which was first posted a couple of weeks ago?

This reply was created from a merged topic originally titled Bridge CS6 does not detect EOS 5d MkIII after upgrade to Mac OSX - El Capitan.

Since upgrading to 10.11 (subsequently 10.11.1) Mac OSX, Bridge CS6 does not detected my Canon EOS 5D Mk III.

I've always used Bridge to import my photos from cameras so this is a little inconvenient. I see some other users have reported similar problems with their devices but I really expected not to have a problem with a major manufacturer like Canon and their equipment.

Has anyone else experience of this?

Regards,

Cliff

les_cornwell

110 Messages

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1.7K Points

5 y ago

You see: you're not the first. I don't think it's Canon (although a couple of Canon models have been mentioned here), but rather Adobe vs Apple.

bartley_harper

5 Messages

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144 Points

5 y ago

Same problem.

New Mac Pro, changed default from Photos to Bridge Photo Downloader when I plug in the Canon 5D.
Updated to El Capitan, and defaults were reset to Photos.
Changed it back to Bridge Photo Downloader, but doesn't "see" the camera.
Yet the Mac recognizes the camera in other apps, and recognizes to start Bridge Photo Downloader when camera is plugged in.

I depend on accessing my RAW files when I shoot photos, and it's surprising a glitch of this magnitude hasn't been corrected yet.

lisa_hogben

3 Messages

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60 Points

I cant even find where to disable Photo... it has just gone to it automatically with my iphone photos and now they are lost somewhere?

5 y ago

j_lynn_7524488

17 Messages

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354 Points

5 y ago

I have the same problem with bridge 4, Mac OS 10.11 on an older iMac with my Nikon D3300. This not a camera specific problem. It only started after I upgraded to 10.11. Someone else posted that this an issue between Apple and Adobe. I agree with that based on the variety of reports. Has anyone hit up Apple support or forums ? What's the response there?

cliff_drew

14 Messages

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242 Points

5 y ago

The consensus from the Aple forums I have seen is that Adobe had the specs of El Capitan long before it was released and that it is for Adobe to address and resolve the issue. As far as I'm concerned both of them need to fix this between them and given the amount of people reporting this problem I don't understand why it takes them so long to fix it.

chris_cox_2148894

15.1K Messages

•

195.8K Points

While Adobe did test early betas of MacOS 10.11 and notified Apple of the bugs found, Apple has not yet fixed all the bugs introduced in MacOS 10.11.

Many of the reported downloader problems are due to Apple forcing all connected cameras and memory cards to launch Photos instead of the user chosen applications. We are discussing this issue with Apple and trying to determine how to work around it.

5 y ago

david_chapman_7509895

14 Messages

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290 Points

I hope sooner than later !!!

5 y ago

andrew_gransden

24 Messages

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404 Points

This fault is causing a great deal of extra work downloading and filing images that Downloader used to do automatically. If Adobe are speaking to Apple then get them to put a permanent preference in their stupid Photos app to turn off all automatic attempts to download images. We need Adobe Bridge Downloader working again VERY SOON!

5 y ago

isabel_low

1 Message

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60 Points

Does GIMP have the same issues?

5 y ago

robert_bowers

6 Messages

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150 Points

I use PScc (monthly contract), El Cap and have the same problems. Apple is overstepping. Bad sign!
I updated CC (I know, why would this be necessary?!) and installed the latest Bridge.

Bridge now sees my DSLR, all is well but Photo still tries to butt ahead. Annoying. I think I'll send Apple a mouse-click bill.

5 y ago

rennee_cowley

1 Message

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60 Points

I am having the same issue, do you knkow if there is any solution yet. I also have a cannon 5D mark II so FRUSTRATED!!!

5 y ago

wendy_hannan

2 Messages

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70 Points

import via iphoto --select from there -File>export> choose original size> allocated file to load to ---I have been doing this successfully for last few months!

5 y ago

les_cornwell

110 Messages

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1.7K Points

Are you still using iPhoto (v.9.6.1 because there is no later) on El Capitan?

5 y ago

matt_allen_7504677

24 Messages

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392 Points

Two big updates today for PS and Bridge

nope still wont pick up the 5D when plugged in, but import from device worked ok in bridge

not sure on the PS updates yet

5 y ago

ingrid_van_damme

30 Messages

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726 Points

Matt Allen
for PS CS 6 a update ??

5 y ago

david_chapman_7509895

14 Messages

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290 Points

Sorry Matt only updates for Photoshop and Bridge CC. Those of us that have spent a large amount of cash on CS6 and CS6 Bridge do not get anymore RAW updates. Hopefully however, ALL Adobe customers will soon get a resolution to the downloader problem - it's only taken 5 months to receive no acknowledgements from Adobe !!

5 y ago

ingrid_van_damme

30 Messages

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726 Points

David, is outrageous id we pay a large amount for this, shame on you Adobe

5 y ago

matt_allen_7504677

24 Messages

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392 Points

Ah sorry for getting your hopes up.
I thought it was good news

5 y ago

creativecloudlover

14 Messages

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274 Points

I use this workaround, in CS6:*

Import the images with Apple's Photos app
- Choose File > Export > Export Unmodified Original
- Save the files where you want them

Navigate to the folder where you saved your images, in Bridge, and choose Tools > Batch rename, then add metadata

*You can also pull your Camera card out and plug it directly into most Macs, then File > Get Photos from Camera will work (that is the FASTEST workaround)

5 y ago

cliff_drew

14 Messages

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242 Points

You can also use cards that are less than 32GB in your camera and use Bridge as normal. I've been doing this for a month or so now and it works EVERY time so no need to change my workflow!

5 y ago

steve_plume

30 Messages

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360 Points

Just use a card reader only snag will be SD cards > 32gb

5 y ago

ingrid_van_damme

30 Messages

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726 Points

Yes, I al so use the brigde of PS but I open it manual and than it work. Normally it must go automatically But it not the normal way of working, we paid for this software and now we get no support any more

5 y ago

andrew_camarillo_7805740

1 Message

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60 Points

......well, everyone on this page paid significant amounts of money for this software and Adobe should just make it right!

In a earlier entry; I posted that all of my xerox printers were nonfunctional
after the El Capitan upgrade

Some how, some way, xerox provided the appropriate patches and all is good
Xerox has GREAT CUSTOMER SERVICE IN REGARDS TO SOFTWARE UPDATES

as for all the work arounds; we all paid TOO much money to work around

simply, we should just be able to connect our cameras and it should work just like before the update

This is not just a USA issue, this is a global issue and it is time for Adobe to step it up and do the right thing. Adobe has some of the best software on the market, however, the "customer service" is stinks

Adobe is really just hoping everyone will "just go away"

5 y ago

les_cornwell

110 Messages

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1.7K Points

Well... we do know that CS6 is end of the line, so much is clear. But I am pleased to say that those who still trust Adobe and have signed to have their bank accounts milked every month for the rest of their lives (has anyone tried to get out of that life-long sentence? I know people who did try) still have not got a solution after all this time. I am sure my decision back then was right.

5 y ago

cliff_drew

14 Messages

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242 Points

Yes, it was paid for but Bridge has been around for several years and you have to expect that at some point in time, suppliers will decide not to support or develop a product any further. I am not saying that it was Adobe have done in this instance and I hope they do fix this problem but paying for software does not guarantee that it will always work or be developed further..

5 y ago

david_chapman_7509895

14 Messages

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290 Points

I could not agree more with Andrew who shares my sentiments totally. I would however disagree with Cliff. Yes, we paid over £600 a few years ago, but would expect still to be able to use CS6 fully after this short time. And what about those unfortunate customers who decided to pay Adobe MONTHLY for CC - perhaps time to stop those direct debits - that will make Adobe sit up and perhaps start thinking of their customer base !!

5 y ago

kenbarber_3530211

47 Messages

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780 Points

has anyone tried to get out of that life-long sentence?

@Les Cornwall -- Yes, the company I was working for had tried to get out after they were done with the project for which they acquired CC. What it finally took was a letter from the corporate attorney to get the automatic debits to stop.

5 y ago

les_cornwell

110 Messages

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1.7K Points

Thanks for confirming that once you're in, you're in for good!

5 y ago

robert_leblanc_5960354

9 Messages

•

146 Points

Some of us have very new, high performance cameras that require top speed cards, which are only available in 64GB or higher.
It's lame but what I've done is to use my 64+GB high speed cards as desired, then use Finder to drop the contents onto a Temp folder on my desktop, then split the contents so that each portion is not larger than 32GB, then save each portion to a 32Gb card, and then use Adobe Photo Downloader normally.

Does anyone know of another Photo Downloader app for Max OS X 10.11.4 that has the Automatic Create Folder by Shot Date feature? It's essential for me.

Thanks.

5 y ago

cari_russell

1 Message

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60 Points

Hi, my camera isn't recognised in the El Capitan upgrade. I don't always understand the high tech language on many forums so I often need to go to the Apple store to fix it It really annoys me when each time I'm upgraded something changes and often something goes wrong. Apple who will tell me why I need this wonderful upgrade. Or is it the adobe/apple war again,which is like a bad marriage, stuck. Most frustrating. Cari

5 y ago

les_cornwell

110 Messages

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1.7K Points

Is this an Adobe problem or a Mac OSX problem? What camera are you shooting with? You surely have Image Capture on your Mac; does that recognize your camera?

5 y ago

am_anderson

2 Messages

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72 Points

it is most definitely an Adobe problem, not an Apple one. The only workaround I can find is to import with my Mac's Image Capture to a new folder, then use Bridge to rename by shot date. Really incredible that they've just left their customers hanging, after spending many hundreds of dollars, I expect more.

5 y ago

steve_plume

30 Messages

•

360 Points

The easiest and simplest workaround is to unplug the memory card and insert it into a card reader then simply use "get images from camera" in bridge. As I've stated multiple times the only issues is SD cards >32Gb which are still a problem.
For these cards only I simply create the necessary folder in finder open a second finder window and simply select images off the card and drag them to the required folder.

Yes this should be fixed by Apple but it's not a massive inconvenience more of an irritant.

5 y ago

am_anderson

2 Messages

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72 Points

Hi Duke, I wish that were so, but when i choose that it simply brings up the same photo downloader that does not recognize my iphone (where before it always did). It just says "None Detected" on the Get Photos From pull-down, and beneath that it says "No Device Found" -- Apple reps have told me that it is an Adobe problem, and Adobe has even said they are working on it....months ago, so who knows. I'm just glad I can batch rename folders with shot date in Bridge since I cannot directly import with Bridge's importer as I used to, it has so many more options than the minimalist Apple Image Capture. But I've been attempting too many times and in different ways, and it simply won't see my device.

5 y ago

matt_allen_7504677

24 Messages

•

392 Points

I noticed last night two updates to PS and Bridge
Not had w chance to check them out yet
Has anyone else ?

5 y ago

steve_plume

30 Messages

•

360 Points

A.M.Anderson. The solution I stated can't work for you as you're pulling the images from a phone not a memory card

5 y ago

jeffery_frayer

5 Messages

•

100 Points

I have downloaded the latest Version of Bridge 2015.5 (6-23-2016) for my PC but needed to know if the NEW update has fixed this problem in the Mac System. Can Anyone chime in on that? I have a client that is waiting to do the upgrade until we know for sure.

5 y ago

j_lynn_7524488

17 Messages

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354 Points

5 y ago

The other config item is that I had to downgrade to java 6 for bridge just to be able to open photoshop. Bridge still can't run PS actions.

les_cornwell

110 Messages

•

1.7K Points

5 y ago

I had to install Java again as well, but that was for CS5, that I still have on my Mac besides CS6.

matt_allen_7504677

24 Messages

•

392 Points

5 y ago

i wish i could downgrade OSX so bridge would work again..

keith_broad

2 Messages

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80 Points

5 y ago

This reply was created from a merged topic originally titled Photo downloader has stopped working with El Capitan.

Since loading El Capitan, Photo downloader does not start up when I connect my camera. If I choose "Get photos from camera" in Bridge, photo downloader does not recognise the camera (a Canon 6D). I should also add that Bridge does not recognise the card if I put it in a card reader. I have tried resetting Bridge's preferences, but to no avail.

gary_steegstra

2 Messages

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70 Points

5 y ago

I moved over to Apple as I was tired of windows errors and security. Now with the new Apple update my 5DS is no longer recognised by Bridge or Lightroom and I made the fatal error of trying office 2016 as well. I can't work out which is worse now Adobe or Microsoft Office!

james_nicholls_7485267

Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

Responses

matt_allen_7504677

chris_cox_2148894

les_cornwell

david_chapman_7509895

matt_allen_7504677

ann_shelbourne

cliff_drew

les_cornwell

bartley_harper

lisa_hogben

j_lynn_7524488

cliff_drew

chris_cox_2148894

david_chapman_7509895

andrew_gransden

isabel_low

robert_bowers

rennee_cowley

wendy_hannan

les_cornwell

matt_allen_7504677

ingrid_van_damme

david_chapman_7509895

ingrid_van_damme

matt_allen_7504677

creativecloudlover

cliff_drew

steve_plume

ingrid_van_damme

andrew_camarillo_7805740

les_cornwell

cliff_drew

david_chapman_7509895

kenbarber_3530211

les_cornwell

robert_leblanc_5960354

cari_russell

les_cornwell

am_anderson

steve_plume

am_anderson

matt_allen_7504677

steve_plume

jeffery_frayer

j_lynn_7524488

les_cornwell

matt_allen_7504677

keith_broad

gary_steegstra

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