james_nicholls_7485267's profile

3 Messages

 • 

280 Points

Sat, Oct 3, 2015 4:11 AM

Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.

Responses

Official Solution

Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

6 y ago

There was a change made a change to the protocol for connecting to devices in El Capitan. The Bridge team is working with our partners to address this issue.

https://helpx.adobe.com/bridge/kb/bri...

3 Messages

 • 

120 Points

6 y ago

This reply was created from a merged topic originally titled Since installing OS10.11 (El Capitan), Bridge CS6 cannot find my (USB-connected) ....

110 Messages

 • 

1.7K Points

6 y ago

This reply was created from a merged topic originally titled Looks like El Capitan broke Photo Downloader in Adobe Bridge CS6 (v.5.0.2.4).

Ever since I upgraded my iMac from OSX 10.10.5 to 10.11, Photo Downloader in Bridge cannot detect my camera (EOS 7D).

It does detect a card reader.

As I had made a clone (Carbon Copy Cloner) before the OSX upgrade, I was able to boot from my external HD (still running OSX 10.10.5) and guess what. Photo Downloader does detect my camera:


So, although I have alternatives to get my photos from camera (Apple's Image Capture also does the trick), I want to report this and ask whether it will be fixed.
Thanks in advance.

110 Messages

 • 

1.7K Points

6 y ago

Thank you very much for your reply, Jeffrey. So there is hope...

24 Messages

 • 

392 Points

6 y ago

cant wait for a fix for this
Bridge always picked up my 5D mk2 now i have all sorts of trouble :(

110 Messages

 • 

1.7K Points

6 y ago

I'm using Image Capture on the Mac for the time being. Cannot import directly into the new Photos program any way, since that does not distinguish between RAW and JPG. I shoot in both, but keep my RAWs far away from 'software for the rest of us'.

24 Messages

 • 

404 Points

6 y ago

Surely this fault should have been identified during the beta testing with OS-X 10.11, which I assume a world class developer like Adobe was involved in, and should not be imposed on users when they upgrade. I can't even import from a card reader.

24 Messages

 • 

404 Points

6 y ago

This reply was created from a merged topic originally titled Bridge CC 2015/Photo Downloader cannot find device on MacOS 10.11.

Using Mac with OS-X 10.11 (El Capitan) a SD card inserted in a Lexar SD/CF card reader appears in Finder. However, when I use Bridge CC 2015 (6.1.1.10) to Get Photos from Camera, Photo Downloader fails to detect the SD card even when Refresh List is selected. The Apple Photo app had initially opened but the checkbox to stop was ticked and the app closed. I had to use Bridge's 'Copy To' option to read the images from the card

3 Messages

 • 

110 Points

6 y ago

This reply was created from a merged topic originally titled Bridge CC does not recognize my camera after upgrading to MacOS 10.11..

14 Messages

 • 

290 Points

6 y ago

I also have the same problem as James. Since downloading El Capitan, Bridge does not recognise either my Nikon or Canon cameras and insists on automatically opening in Photo. I am not a happy bunny.

3 Messages

 • 

110 Points

6 y ago

in a iMac you have a card slot on the rear to work around the original problem. This works perfectly, without Photo...

24 Messages

 • 

392 Points

6 y ago

Not if your still using a compact flash :(

14 Messages

 • 

290 Points

6 y ago

Thanks Hanspeter and Matt. Yes I have tried inserting an sd card and can open both raw and JPEG files but firstly photo opens by default. I suppose I will have to put up with this until Adobe resolve the problem.

14 Messages

 • 

290 Points

6 y ago

Have just found a work around to stop photo opening by default. Go to top left hand of Photo screen and uncheck "open photos for this device" I look forward to Adobe resolving the original problem.!!

1 Message

 • 

80 Points

6 y ago

I have Bridge CS6 and one of my camera is Fuji X100S. Is aAdobe going to address this issue the CS6 BRIDGE do not see my camera?