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Adobe Photoshop Family

3 Messages

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280 Points

Sat, Oct 3, 2015 4:11 AM

Solved

Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.

Responses

Official Solution

Adobe Administrator

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15.8K Messages

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295K Points

5 years ago

There was a change made a change to the protocol for connecting to devices in El Capitan. The Bridge team is working with our partners to address this issue.

https://helpx.adobe.com/bridge/kb/bri...

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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110 Points

So what happens for folks who's camera's don't have a way to manually switch modes? I have a Canon 7D and as far as I can tell, there's no way to switch in between the modes.

17 Messages

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354 Points

Why hasn't there been any new information about this issue from Adobe in the past 3-4 months???

1 Message

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102 Points

I'm actually really surprised that a class action law suit hasn't been filed yet against these two companies. (Or perhaps it has). My attorney says there's quite a liability here with their lack of reaction to the issue affecting so many customers.

1 Message

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60 Points

Any news on this issue?  Just started using Bridge CC, but it was a dud - can't do Step 1 - download from my canon 5D (CF Card doesn't fit in the iMac).  Rather not buy a card reader.

15 Messages

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250 Points

And this was seven months ago.  Still no resolution.  Shall I presume that this isn't a priority for Adobe?

30 Messages

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726 Points

Ken Barber I also have the impression, people may have to pay, or have a proper sum paid for the software (purchase)

2 Messages

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74 Points

time to find another app that is professional . Hey Adobe CEO's, guess  what, professionals use to use your bridge but now it's just a piece of amateur crap. 
besides the camera issues with mac , try adding the 'search engine' to the problems. I have spent months with keywords, etc and now all of a sudden it can seem to find anything and I get no search results. it use to work. thanks for not supporting us anymore. what are your professional options for people. Oh and lightroom, what  joke. I cannot  find any images in folders because - oh , you can only see images with the app - really ? That's why i was on a mac originally so i can get all the way down to basic folders and images, but that's changing too it seems. I need a professional system and apps that was around in the year 2000. 

1 Message

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84 Points

Isn't it maybe about time they get this sorted out???

3 Messages

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120 Points

5 years ago

This reply was created from a merged topic originally titled Since installing OS10.11 (El Capitan), Bridge CS6 cannot find my (USB-connected) ....

17 Messages

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354 Points

Do you guys realize how many customers this is affecting?!?!?!?!?!
For every message posted across all forums and support problems, there are probably hundreds who just don't know how to post and are suffering in silence.
Problems like these have been reported in PREVIOUS versions of Bridge and Organizer.

Please provide an update to all Bridge and Organizer with what the heck you are doing and when it will be fixed.

You have a slew of users who would do testing for you.

J.

15.1K Messages

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195.8K Points

Yes, we know that many Apple customers who chose to install MacOS 10.11 are affected by these changes/breakages in Apple's new OS release.
And we are working with Apple to determine what went wrong with the new OS version and how to work around or solve the problems in the OS code.

1 Message

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100 Points

PLEASE KEEP US UPDATED. This is a huge problem for professional photographers like myself. :-(

14 Messages

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242 Points

I recently upgraded to the latest version of El Capitan (10.11.2) and this has not fixed the issue with Adobe Bridge. Id Apple and Adobe ARE collaborating on a fix to this problem when can we expect to see a fix? Workarounds are possible (Image Capture or Canon's EOS Utility will help) but I want the flexibility that Adobe Bridge gave back, so that I can revert to my original workflow. There must be hundreds of professional photographers like me that are affected and yet we still do not have a solution.

2 Messages

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110 Points

THIS IS A HUGE ISSUE FOR PROFESSIONAL PHOTOGRAPHERS. People who have paid good money for these programs and for it NOT TO WORK is ridiculous. WHEN can we expect a fix?

1 Message

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100 Points

I called Adobe and they said they no longer support cs6. They referred me to their support web site, but none of the options addressees this issue. Very frustrating. Paid a lot of money for programs only to be slapped in the face. Should be an excellent opportunity for another photo software company to enter the market ( DXO 10) . Adobe has been in the market a long time and I considered them a first class company with great products. Amazing how fast they can go down hill mainly because of their lack of support and custermer service.

30 Messages

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726 Points

so we have are allowed to pay for everything, but now it is done with the support that is very friendly, so outrageous neglect your customers.

1 Message

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82 Points

My Workflow is totally ruined by Apples neglect of its customers.
I am a proffesional photographer and my workflow is based on the functinallity of Adobe Bridge CC. That has been completely interfered with with this silly el capitan upgrade, Please Apple come to your senses and help us out.

110 Messages

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1.7K Points

Let it be clear that, although the upgrade from Yosemite to El Capitan is an Apple move, the fact that Bridge's Photo downloader fails is totally Adobe's responsibility. How come Adobe Lightroom 6 recognizes my camera, but Adobe Bridge/Photo Downloader CS6 does not?

2 Messages

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74 Points

I have the latest Bridge CC, Photo downloader doesn't recognize our iPhones or my camera either.

110 Messages

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1.7K Points

5 years ago

This reply was created from a merged topic originally titled Looks like El Capitan broke Photo Downloader in Adobe Bridge CS6 (v.5.0.2.4).

Ever since I upgraded my iMac from OSX 10.10.5 to 10.11, Photo Downloader in Bridge cannot detect my camera (EOS 7D).

It does detect a card reader.

As I had made a clone (Carbon Copy Cloner) before the OSX upgrade, I was able to boot from my external HD (still running OSX 10.10.5) and guess what. Photo Downloader does detect my camera:


So, although I have alternatives to get my photos from camera (Apple's Image Capture also does the trick), I want to report this and ask whether it will be fixed.
Thanks in advance.

110 Messages

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1.7K Points

5 years ago

Thank you very much for your reply, Jeffrey. So there is hope...

24 Messages

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392 Points

5 years ago

cant wait for a fix for this
Bridge always picked up my 5D mk2 now i have all sorts of trouble :(

110 Messages

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1.7K Points

5 years ago

I'm using Image Capture on the Mac for the time being. Cannot import directly into the new Photos program any way, since that does not distinguish between RAW and JPG. I shoot in both, but keep my RAWs far away from 'software for the rest of us'.

24 Messages

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404 Points

5 years ago

Surely this fault should have been identified during the beta testing with OS-X 10.11, which I assume a world class developer like Adobe was involved in, and should not be imposed on users when they upgrade. I can't even import from a card reader.

24 Messages

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404 Points

5 years ago

This reply was created from a merged topic originally titled Bridge CC 2015/Photo Downloader cannot find device on MacOS 10.11.

Using Mac with OS-X 10.11 (El Capitan) a SD card inserted in a Lexar SD/CF card reader appears in Finder. However, when I use Bridge CC 2015 (6.1.1.10) to Get Photos from Camera, Photo Downloader fails to detect the SD card even when Refresh List is selected. The Apple Photo app had initially opened but the checkbox to stop was ticked and the app closed. I had to use Bridge's 'Copy To' option to read the images from the card

3 Messages

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110 Points

5 years ago

This reply was created from a merged topic originally titled Bridge CC does not recognize my camera after upgrading to MacOS 10.11..

14 Messages

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290 Points

5 years ago

I also have the same problem as James. Since downloading El Capitan, Bridge does not recognise either my Nikon or Canon cameras and insists on automatically opening in Photo. I am not a happy bunny.

14 Messages

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290 Points

I thought I would follow up my previous comments made over the past 9 months to say that owing to the complete lack of customer support from Adobe regarding the problems with their Downloader, I am severing my connections with them forever.  I paid £600 a couple of years ago for CS6 and no longer receive any support or updates and as I have now purchased 2 new cameras, I cannot open RAW files without converting them with DNG convertor.  I have now downloaded Affinity photo from the Apple Store (special price at the moment) and although early days, appears to do everything I  need as a serious amateur photographer. It has no subscription and comes with free software downloads.  

110 Messages

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1.7K Points

I have switched to using Lightroom 6 for handling RAW photos, but it looks like the competition (i.e., DxO Optics Pro) is doing even a better job. And I don't need LR's file management system. I prefer a yyyy/mm/dd structure on an external hard drive.

3 Messages

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110 Points

5 years ago

in a iMac you have a card slot on the rear to work around the original problem. This works perfectly, without Photo...

2 Messages

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112 Points

I have an older iMac that does not have a card slot.

24 Messages

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392 Points

5 years ago

Not if your still using a compact flash :(

110 Messages

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1.7K Points

Right, and our Canon EOS cameras (50D and 7D use CF cards. Only need an SD card for the Ixus and a Powershot G9.

14 Messages

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290 Points

5 years ago

Thanks Hanspeter and Matt. Yes I have tried inserting an sd card and can open both raw and JPEG files but firstly photo opens by default. I suppose I will have to put up with this until Adobe resolve the problem.

14 Messages

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290 Points

5 years ago

Have just found a work around to stop photo opening by default. Go to top left hand of Photo screen and uncheck "open photos for this device" I look forward to Adobe resolving the original problem.!!

110 Messages

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1.7K Points

If you are talking about Apple Photos (the substitute for iPhoto), I must disappoint you. That only works for (the camera with) that particular memory card. If you use different memory cards, you will have to do this for each card; and further, if you format your card, Photos will be launched again. If it is that problem, I suggest that you check the Apple Support Communities, subforum: Photos.

2 Messages

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112 Points

I found that too, but the downloader still does not "see" my camera.

2 Messages

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74 Points

or my iPhone 6

152 Messages

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3K Points

I'm using Bridge CC 2017, the new El Capitan 10.11.6, and I HAVE been able to get Photo Downloader to launch without clicking the "Get photos from camera" button (in Bridge)—but it still does NOT auto-launch either Bridge, or the Photo Downloader automatically when a card is inserted into my computer. Behavior attained: 
If is insert a camera card, then launch Bridge, Photo downloader is open and waiting for me to process my camera card/images.

And, it's with a great deal of effort and geekness I've achieved this meager victory:
Set the Bridge Preference to: General: Behavior: "When a Camera is Connected, Launch Adobe Photo Downloader."
Then:
I've pasted the following text into the Terminal App (to turn off any Apple App from trying to pre-process my camera card images, e.g. Photos App or Image Capture:
defaults -currentHost write com.apple.ImageCapture disableHotPlug -bool YES
Then press Enter.

Next, I locate my actual Bridge App, Control-click on the App (NOT the folder), choose "Show Package Contents," open MacOS, and make an alias of "Photo Downloader" TO MY DESKTOP.

Then I open Apple's Image Capture App, and set my Default "Import To" button (at bottom Left) to Browse: Desktop: Photo Downloader. Close all. The Desktop Alias may now be removed.


Relaunch Bridge, with a camera card or camera connected.

The Photo Downloader will auto-launch in seconds after opening Bridge.

Adobe needs to solve this for real.

1 Message

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80 Points

5 years ago

I have Bridge CS6 and one of my camera is Fuji X100S. Is aAdobe going to address this issue the CS6 BRIDGE do not see my camera?