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6 Messages

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188 Points

Sun, Jun 26, 2011 5:04 PM

Acknowledged

Bridge: (CS5.1) Photo Downloader doesn't retain any settings

There appears to be a problem with Bridge CS5.1, or rather, with the Photo Downloader. It doesn't retain settings. I have CS5 and it works fine; my mother has just bought CS5.1 and any settings she enters in the Advanced Dialog disappear each time she exits the Photo Downloader

Responses

18 Messages

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430 Points

9 years ago

Are you using Mac computer? I see the same problem on Mac with Bridge CS5.1 when finishing downloading photos. Thanks for your report. I have logged a bug to track this issue.

Bridge Quality Engineer
Chenglong

6 Messages

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188 Points

9 years ago

No this isn't a Mac - it's happening on a Windows 7, 32-bit computer.

147 Messages

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3K Points

9 years ago

Settings in the "PhotoDownloader v CS5.1" no longer SAVE or are retained.
They WERE in CS5. This is a real efficiency killer.

18 Messages

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430 Points

9 years ago

Yes, this also happens on Windows. The workaround is creating a subfolder “Bridge CS5” under folder [user home folder]\AppData\Roaming\Adobe, where should already has a folder “Bridge CS5.1” there.

Sorry for the inconvenience.

6 Messages

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188 Points

Thanks very much for that, it works perfectly.

147 Messages

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3K Points

9 years ago

Where to save this subfolder on Mac? I have guessed (obviously wrong) as it is not working.

147 Messages

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3K Points

9 years ago

I have it! It's working. Created new folder called "Bridge CS5" in [Home folder]:Library:Application Support:Adobe.

Thank you!

18 Messages

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430 Points

9 years ago

Yes, on Mac, create a folder called "Bridge CS5" in ~/Library/Application Support/Adobe/

13 Messages

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218 Points

9 years ago

The folder Bridge CS5.1 already exists, but the file still never gets created (even after downloading a photo).

18 Messages

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430 Points

You should create a folder called "Bridge CS5".

2 Messages

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70 Points

9 years ago

I have created that folder but I don't get this APDPreferences.xml file!

thank you

18 Messages

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430 Points

This file will be created after you download images at least once.

13 Messages

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218 Points

9 years ago

Chenglong, if you read above, the folder "Bridge CS5.1" is already there with several subfolders and a couple of files, but no matter how many times I've downloaded pictures, the APDPreferences.xml file is NOT created. It's clear it is not being created since all of my settings are lost each time I close the downloader.

217 Messages

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4.3K Points

Hi Donna, you have to manually create a folder has be named Bridge CS5 its different from the one named Bridge CS5.1, you will actually have both folders. I created a document related to this issue here.

http://kb2.adobe.com/cps/921/cpsid_92...

Hope that helps.

1 Message

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70 Points

9 years ago

Have same issue with Mac OS 10.6.8. Running Elements 9, Lightroom 3 & Photoshop CS5.5 (Bridge 4.0.5.11). Anytime I attempt to select a location to save the intended imported files, photo downloader locks-up and I must do a force quit on the application. There is an existing file . . . 'Bridge CS5' in the Adobe folder as described in earlier posts. The folder contains 8 folders and 4 files.

217 Messages

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4.3K Points

Hi Dave,

The issue with it freezing is actually discussed on a different thread. The engineering team is working on getting it fixed but there is a workaround in the meantime.

The other thread that discusses the issue:
http://feedback.photoshop.com/photosh...

The workarounds are discussed here, 1 and 2 apply to Organizer:
http://kb2.adobe.com/cps/920/cpsid_92...

2 Messages

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70 Points

9 years ago

I have got the same problem as Dave and Donna. The folder is there, I've downloaded pictures, NO file is created.

217 Messages

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4.3K Points

Hi Georges,

Dave and Donna were describing two different issues. For the Photo Downloader not saving its settings I created this document

Photo Downloader doesn't retain settings | Bridge CS5.1
http://kb2.adobe.com/cps/921/cpsid_92...

3 Messages

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130 Points

9 years ago

The suggested fix (create an empty folder called "Bridge CS5") WORKS! Thank you.