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3 Messages

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90 Points

Thu, Jan 12, 2012 2:29 PM

Bridge: Crash when asked to export a PDF

Am running CS3 on a 17" MacBok Pro. After upgrading to Lion, Bridge WILL NOT export to PDF file. 100% of the time. This is NOT resolution dependent. Have tried at 72 and 300 DPI. There are no exceptions. It crashes Bridge every time. Software updates indicate all is up to date. Am I missing a patch to fix this?

Responses

3 Messages

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90 Points

9 years ago

And it crashes if asked to export a web gallery too! This crash happens at the end of the process rather than the beginning as with PDFs. But there is nothing in the gallery to view. It's empty.

Adobe Administrator

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15.8K Messages

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295K Points

9 years ago

Hi Richard, I'm not aware of widespread issue with saving a PDF from Bridge on Lion.

I'm not the Bridge expert on the team, but I can venture a guess - We have seen permissions get hosed in upgrades, user migration and TimeMachine restores.

If you create a new Admin user account and run Bridge from the new user account, does it work correctly?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.8K Messages

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295K Points

I forget if Bridge CS3 had crash reporter in it, but if there's a crash report, that might offer more clues:

Location of Crash Reports:
Users/{your user name}/Library/Logs/CrashReporter

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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90 Points

running MacKeeper and will run Disk Utility to make sure it's not something there causing this. Where will I find a crash report?

Adobe Administrator

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15.8K Messages

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295K Points

I specified the path above. Here's the path again:

Users/{yourname}/Library/Logs/CrashReporter

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.8K Messages

 • 

295K Points

I would also try the basic troubleshooting by creating a new Admin user to see if that fixes it. That will give us a good clue what the issue may be. Running cleaning utilities can sometimes cause more problems than they solve.

Sr. Product Manager, Adobe Digital Imaging