Bridge CC 2019: Thumbnails/Previews not rendering correctly

Question

Thumbnails not showing or showing with not properly and it freezes Bridge while trying to build previews or thumbnails.

Usually it looks like this:
Image httpsd2r1vs3d9006apcloudfrontnets3_images1756947RackMultipart20181016-18660-1ktx95t-Screenshot_2018-10-15_at_203522_inlinepng1539676804

Image httpsd2r1vs3d9006apcloudfrontnets3_images1756947RackMultipart20181016-18660-1ktx95t-Screenshot_2018-10-15_at_203522_inlinepng1539676804

But changing the options, purging cash or clicking to "Generate Quick Thumbnail" may instantly change the pattern on the thumbnails, so they are not stored like this, they are just showed like this, could be problem with using Vega GPU.

Deepak Gupta · Answer

Hi,Seems like this is an issue with GPU driver. Please use the software rendering option in Bridge.Launch Bridge -> open Preferences Dialog -> Advanced Tab -> Turn on 'Use Software Rendering' -> Restart Bridge -> Now purge cache for above shown files.Please check and confirm.Thanks,Deepak Gupta

Oleksandr Trokhymchuk · Answer

Thank you for suggestion, but unfortunately this doesn't work. You wrote on another forum that you're working on this issue, so I hope to get result soon.
Looking forward to using new Bridge on my working iMac Pro. Bridge cc2018 sucks - it is very slow. cc2019 looks to be much more faster...

Alan Howe · Answer

Same problem here... Bridge locks up while generating thumbnails on the iMac. Had to force quit via Activity Monitor. Software rendering with folders of hundreds of files simply unacceptable

martin argyroglo callias bey · Answer

same problem. if you have a solution ?

Klemens Werner · Answer

I have the same problem - unbelievable - has nobody tested it from Adobe ??? So - back to CC2018

Thom Carpenter · Answer

I have the same problem using iMac pro 2017

Jøran Johnsen · Answer

Same problem here - all black

David Converse · Answer

Best bet is to revert to 2018 on the iMac Pro.

Shayben Moussa · Answer

Im Having the same issue on my iMac Pro

Abhishek Seth · Answer

Dear Users,We are aware of this issue on iMac Pro machines in Bridge CC 2019.While we are investigating, please use Bridge CC2018.Please follow the steps to revert to CC 2018 https://helpx.adobe.com/in/download-install/using/install-previous-version.html

John Heuser · Answer

BTW, not just Macs--I'm experiencing similar issue on PC

David Converse · Answer

Bridge was just updated to fix this issue, try the newest version.

Elia Mazzaro · Answer

I have a very similar problem.I already try to disable the GPU but notting canghe.My system is: AMD CPU FX-8530 / GPU: Ati FireProW5000Here some example:

Nina Rochette · Answer

I have this problem too. Same as Elia Mazzaro. I am running Mojave 10.14.1.

Abhishek Seth · Answer

Dear Users,Request you to upgrade to the latest version of Bridge CC (9.0.2.219) which contains fix for this issue.In case the issue persists, please send some sample files along with OS and Hardware details at abseth@adobe.comRegards,Abhishek Seth.

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Bridge CC 2019: Thumbnails/Previews not rendering correctly

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