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29 Messages

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454 Points

Wed, Jul 1, 2020 4:50 PM

ACR Downgrade causes problem with Bridge not showing thumbnails

I don't like ACR 12.3, so I downgraded to 12.2.1 (and I tried 11.4.1).  I ran into a problem with Bridge not showing the thumbnails for raw images -- it simply put the PS icon in place of the thumbnail.  I chatted with an Adobe "expert," and he/she couldn't get it to render the thumbnails.  He/she told me I needed to go back to ACR 12.3 to get the thumbnails.  He told me that my camera was too new, and 12.2.1 wasn't equipped for that.  Well, ACR 12.2.1 was certainly equipped for my camera a month ago.  Any suggestions?

Responses

1.8K Messages

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21.4K Points

5 months ago

You also need to downgrade Bridge. Can be done in the CC application by clicking on the ... next to the name of the software and selecting: Other Versions.

Author “Color Management for Photographers"

8 Messages

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352 Points

5 months ago

same happened to me - I did downgrade BOTH ACR AND BRIDGE. Some of the DNG Thumbnails files are not seen with the editing / cropping. They are shown as original files from the camera

29 Messages

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454 Points

5 months ago

Andrew, I don't understand.  I'm using Windows 10 in Bridge, but I don't see the name "Bridge" and the ellipse afterwards.  Can you help me understand where I should be looking?

1.8K Messages

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21.4K Points

I am on a Mac but this is what I'm referring to:

Author “Color Management for Photographers"

12 Messages

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380 Points

David,
you have to look on your creative cloud desktop. the ... is to the right of the Bridge open button

29 Messages

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454 Points

I found it!  Should I go back only one version (10.0,4)?  I'll try that.

29 Messages

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454 Points

Andrew and Derek, It works!  Thanks a lot!

4 Messages

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90 Points

a month ago

I got the same problem now. I have downgraded both bridge and photoshop in creative cloud desktop, but doesn't help. Anyone know where I can download previous versions of bridge and ps? Something that will work on win 10 with acr 12.2.1, I got bridge 10.1.1 and ps 21.2.4 now, but bridge won't show thumbnails and the newer versions of acr doesn't work for the way I'm used to work.

1.8K Messages

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21.4K Points

You download via Creative Cloud by clicking on the ... Other Versions. 

Author “Color Management for Photographers"

12 Messages

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380 Points

@Tonje Anita Solberg you need to be on PS v 20.2.0  you can download it from creative cloud desktop, in the all apps click the three dots next to 'open' and you will get a drop-down menu with 'other versions' on it.

(edited)

4 Messages

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90 Points

@andrew_rodney Yes

@derek_adams I only got two options in the creative cloud desktop, it is 22.0 and older version 21.2.4

1.8K Messages

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21.4K Points

https://helpx.adobe.com/download-install/using/install-previous-version.html

Author “Color Management for Photographers"

4 Messages

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90 Points

@andrew_rodney thank you for that, but as I said it only shows 2 versions for me, and that is 22.0 and the one I downgraded to 21.2.4. The same with bridge, only shows two and I have downgraded as far I can i my cc desktop.

4 Messages

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90 Points

Update: Adobe support is sending me a direct download for a previous photoshop, hope it helps :)