photoshop_faq

Adobe Administrator

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158 Messages

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14.3K Points

Fri, Dec 30, 2011 2:36 AM

Answered

What is the best way to get help downloading, installing or activating my product?

I'm having trouble downloading, installing or activating Adobe Photoshop, Adobe Photoshop Elements, or Adobe Photoshop Lightroom. What is the best way to get help?

Responses

Official Solution

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295.1K Points

9 years ago

The specialized forum for installation issues is here:

Downloading, Installing, Setting Up

Because these issues often require sharing personal information, they aren't very well suited to being answered directly on this site. Please see the following Self-Help topics for instructions:

Learn to download and install your Creative Cloud apps

Learn to activate or deactivate Adobe apps

Quickly locate your product’s serial number, so you can register or upgrade your product

If you've tried all the Self-Help options and still need help, please visit the following link to work with a chat support agent:

Photoshop Chat
Lightroom Chat
Elements Chat

Sr. Product Manager, Adobe Digital Imaging

peter_ead

4 Messages

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92 Points

9 years ago

have purchased upgrade elements 8 from ebay new to upgrade photo shop5 that i have had for some time
however the serial no that i have to use from photoshop 5 windows to activate the elemts 8 is comming up as error

This reply was created from a merged topic originally titled
failed serial no to update elements 8 from elements 5.

peter_ead

4 Messages

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92 Points

have now bined the update,at a cost of £40 and continued using the old copy remind me not to recomend or buy adob products again

9 years ago

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295.1K Points

Did you contact support? In general, buying software from eBay isn't a safe practice: Protect Yourself From Pirated and Counterfeit Software: http://adobe.ly/qASJDH

Sr. Product Manager, Adobe Digital Imaging

9 years ago

peter_ead

4 Messages

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92 Points

hi yes and because you had brought out photo shop 10 the disowened any help . i agree its always better to by direct but as a pensoner i sometimes have to do with second best or go without

9 years ago

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295.1K Points

I'm not completely following you. What was wrong with your Elements 5? You can certainly get help with your product on Adobe.com here or on our User to User forums. The upgrade price to Elements 10 isn't much more than you paid for an old version of Photoshop Elements 8 from eBay. You should really return the product on eBay if you were sold a non-working serial.

Sr. Product Manager, Adobe Digital Imaging

9 years ago

peter_ead

4 Messages

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92 Points

Hi
In fact that’s what I found. That there was very little difference between ph 5 and ph8 I just believed the advertising hype. In fact even though the ph update stated catargoracly that it would update; without any distinction between issues, it did not do so.
luckily I was able to return to seller even though he sold it to me in good faith and lost on postage the fault lies solidly with adobe for selling something that does not do what it says on the advertising blurb, then walked away saying it was one issue too old for them to even bother to help

9 years ago

jude_anderson_er66auuuo4q2

1 Message

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60 Points

Oh boy, this is the second day of trying to download the Creative Cloud App. Which says on the Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloudf from Adobe Cloud 'http://www.adobe.com/go/adobecreativecloudapp.' which I download and again it crashes. It is like I'm re-inventing the wheel. Please Help :)
I am already signed in to Adobe.

4 years ago

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295.1K Points

9 years ago

Additional topics/solutions on installation activation:

Can't install update until Adobe Bridge is closed

Photoshop: Error Code 24 When Installing on Lion

Sr. Product Manager, Adobe Digital Imaging

anna_k_3426611

2 Messages

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92 Points

9 years ago

Hi, I have downloaded cs5 extended to try it out, but it doesn't seem to open on my new apple pro laptop?? can u tell me why it doesn't open?

This reply was created from a merged topic originally titled
Photoshop: CS5 trial won't launch.

magnus_medhus

1 Message

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62 Points

9 years ago

I can't install Elements 10 - I constantly get "Invalid Serial Number". Your support has confirmed my serial number is valid. The reason must be that your site activate.adobe.com is down. I have pinged it many times and it times out/is not available. I guess my installation will be OK once you get it up and running.

This reply was created from a merged topic originally titled
activate.adobe.com is not available.

picquet_joannick

1 Message

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62 Points

9 years ago

hello,
please could you help to uninstall my previous version of PSE release 8 (full version) because I replace it by PSE release 9 and I want to reinstall PSe on a other computer ?
I already install it but the control say : licence is out of date / already use
joannick.picquet@free.fr / joannick.picquet@mbda-systems.com
Thanks a lot for your help
regards

This reply was created from a merged topic originally titled
Reuse my full version of PSE 8 on an other computer.

virginia_geffros

3 Messages

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84 Points

9 years ago

I had to uninstall Photoshop CS5 Extended because I was getting error messages from Bridge. Now I want to reinstall the program, but I'm being told my original Serial # is invalid. Please advise.

This reply was created from a merged topic originally titled
Invalid Serial #.

monika_hirtl

3 Messages

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92 Points

9 years ago

Adobe Photoshop Elements 10 Vollversion gekauft! Es wird aber nur eine 30 Tage Testversion installiert. Bei der DVD 1 für Win7 kann man Installation a) Testversion oder B) lizinzierte Version anklicken. Lizenzierte Version wird auch angeklickt und die Serien-Nr. eingeben! Aber wieso öffnet sich nur immer die Testversion wenn ich das Programm starte?? PC: Windows 7, 64 Bit - Version,

This reply was created from a merged topic originally titled
Photoshop Elements: Serial number not recognized.

satishkumarbhandari

2 Messages

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82 Points

9 years ago

While installing CS3 I receive error 2793 and installing discontinues. What is this and how to reslove it.

This reply was created from a merged topic originally titled
Photoshop: Error while installing CS3.

don_henry_3521050

3 Messages

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82 Points

9 years ago

I have been waiting 4 days for a call back!!!Ican not install photoshop elements on my windows 7 64 bit system and after more than two hours of following instructions the tech said they would call me back - but 4 days later I AM STILL WAITING - NOW I JUST WANT A REFUND THIS IS THE WORST CUSTOMER SERVICE I'VE EVER SEEN AND I CERTAINLY EXPECT MORE CONTACT ME AT KRINTHOU@YAHOO.COM

This reply was created from a merged topic originally titled
Photoshop Elements: cannot install, waiting for call back from support.

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295.1K Points

I had support check for cases listed under the email address you posted and didn't find one. Is it possible you have a different Adobe ID with different email address? Did you call the previous time or try the chat option listed above? Do you have a case # I can have support take a look out?

Sr. Product Manager, Adobe Digital Imaging

9 years ago

don_henry_3521050

3 Messages

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82 Points

9 years ago

Name is don Henry
email on account is krinthou@yahoo.com
I'm still waiting for answer to loading on 64 bit windows 7 aystem

don_henry_3521050

3 Messages

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82 Points

9 years ago

also I waited 20 minutes to talk to someone, got disconnected, called and wait 30 minutes, got various failed instructions for 2 hours and was told they would call back with a solution. They have not called back!!!

ellen_fandetti

1 Message

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62 Points

9 years ago

I had a virus removed, which also removed photosho elements 8. I reinstalled it, but it wasn't right-I must have done something wrong in the install. Now I want to uninstall and reinstall, but I think it says I won't be able to use the same serial number again. Can I use it again if I uninstall the program?

This reply was created from a merged topic originally titled
Uninstall & reinstall with same serial number, which I have used twice on the same computer..

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295.1K Points

Yes. You should be able to use the same serial number again. If you run into trouble, use the Chat Support option in the official answer at the top of this page.

Sr. Product Manager, Adobe Digital Imaging

9 years ago

alicia_pilar_simon

1 Message

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62 Points

9 years ago

PIDE CERRAR DOS APLICACIONES QUE NO ESPECIFICA SU UBICACION NI YO CONOZCO

This reply was created from a merged topic originally titled
NO FINALIZA LA INSTALACION.

JeffreyTranberry

Adobe Administrator

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15.8K Messages

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295.1K Points

Sounds like you're having trouble with installing. Try the Spanish contact section for regional support:

http://www.adobe.com/es/aboutadobe/co...

Sr. Product Manager, Adobe Digital Imaging

9 years ago

kristine_selvage

1 Message

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62 Points

9 years ago

I am new to photoshop elements. So far I have had the hardest time navigating through it. It has asked me to reinstall twice. Says
Elements organizer
X A problem occurred while loading this album template. An auxiliary file maybe missing or damaged. Please reinstall the application to correct problem.
I have now reinstalled twice. Can anyone help me?

This reply was created from a merged topic originally titled
Photoshop Elements: reinstalling a second time due to damaged or missing album template.

Adobe Photoshop Family

photoshop_faq

What is the best way to get help downloading, installing or activating my product?

Responses

JeffreyTranberry

peter_ead

peter_ead

JeffreyTranberry

peter_ead

JeffreyTranberry

peter_ead

jude_anderson_er66auuuo4q2

JeffreyTranberry

anna_k_3426611

magnus_medhus

picquet_joannick

virginia_geffros

monika_hirtl

satishkumarbhandari

don_henry_3521050

JeffreyTranberry

don_henry_3521050

don_henry_3521050

ellen_fandetti

JeffreyTranberry

alicia_pilar_simon

JeffreyTranberry

kristine_selvage

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