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carl_j_sette's profile

10 Messages

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160 Points

Fri, Jul 18, 2014 3:45 PM

Closed

REVEL/ELEMENTS: Where are all my photo's?

I had over 20,000 photo's on Revel, the albums are still there but almost all of them are empty. What happened?

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Responses

Adobe Administrator

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391 Messages

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6.2K Points

7 years ago

OK, we've cancelled that original subscription and refunded you the remainder.  
Please let us know if you have any further questions or concerns here.

-Peter

10 Messages

 • 

160 Points

7 years ago

Thanks for your help! It looks like my new account has stopped downloading pictures at around 6300 photo's. Like I maxed out at 2GB and it does not know I have a premium account. Can you check this out for me, things seem to be working again, I cant thank you guys enuff, I really appreciate this.

Adobe Administrator

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391 Messages

 • 

6.2K Points

7 years ago

Looks like you have > 9Gb of photos and the new account looks set up correctly.  Let me get Vaishali to respond.

10 Messages

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160 Points

7 years ago

I have 23,000 photo's not just the 1800 that have downloaded, why did it stop downloading.