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Fri, Jul 18, 2014 3:45 PM
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REVEL/ELEMENTS: Where are all my photo's?
I had over 20,000 photo's on Revel, the albums are still there but almost all of them are empty. What happened?
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6 years ago
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peter_baust
Adobe Administrator
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391 Messages
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7 years ago
In looking at the account associated with the email in this forum, I see only 1200+ photos. Can you remember when was the last time you logged in and saw all your photos?
Also, how do you typically access Revel. Do you use Photoshop Elements?
Do you ever user another Adobe ID?
-Peter
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peter_baust
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391 Messages
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7 years ago
-Peter
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carl_j_sette
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7 years ago
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peter_baust
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7 years ago
I will ask the Photoshop Elements team to assist here as well.
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carl_j_sette
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7 years ago
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peter_baust
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7 years ago
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vaishali_ahuja_6003126
69 Messages
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884 Points
7 years ago
A have a couple of questions for you.
- How did you get your Elements catalog on your new PC. Do you still have your catalog folder from your old PC?
- Do you have your Elements catalog backup with you? It is always advisable to take a backup of your complete catalog if you are planning to move to a new PC.
If you have the backup, you would be saved from re-organizing. However if you deleted your media before taking backup, it would be of no use.
As far as I can understand your case, you deleted all your media from Elements catalog but it remained on your hard disk. So you have your albums but no media in it. If this is the case, then you have lost the organization you did in Elements as the deletes from Elements are propagated to revel, thereby deleting media on revel too.
Please try to find out if you had taken any previous backup as it would help you to restore the state till that point.
It would be great if you could explain me your workflow- what you did and in what order. It would help me in understanding the situation more.
Regards,
vaishali
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carl_j_sette
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7 years ago
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peter_baust
Adobe Administrator
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7 years ago
Can you give some more detail on what you are seeing when you are trying to sync? I presume this from Elements?
-Peter
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carl_j_sette
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7 years ago
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vaishali_ahuja_6003126
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6 years ago
Looks like in current situation, you have a catalog with 20K media. You have marked all of them to upload to Revel. However 3500 photos have been synced but nothing beyond that? Please confirm.
If this is the case, could you please update Elements 12 to 12.1 if not done already. You can do so via Help>Updates.
If you are already on 12.1, please let me know if:
- you see an orange icon next to "Mobile Albums". If yes, what message it gives on double clicking.
- if no, do you see any spinner on right bottom indicating if there is some upload or download happening? If it shows, does the number shown in that message increase or decrease? or is it struck on same state?
Looking forward for your reply.
Regards,
vaishali
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carl_j_sette
10 Messages
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160 Points
6 years ago
Thanks again for everything.
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carl_j_sette
10 Messages
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160 Points
6 years ago
OMG! it did it again, from 20 plus thousand to 3700 after I restored my catalog, what am I going to do
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carl_j_sette
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6 years ago
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peter_baust
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6 years ago
-Peter
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