Premiere Elements 2019: Will not launch (Windows)

Hi Philippe, make sure that inside Task manager you dont have any instance of Premiere elements running in the background. If so, then kill it. Then try to run PremiereElementsEditor.exe again. Let me know if the issue persists.

Hi Nidhi,
Nothing more. Adobe_Licutil.exe appears brievly in the task manager, and desapears.

Hi Philippe,

Please give screenshot of your system's specifications to narrow down the problem. Did any version of Premiere Elements work on your system prior to this? I might suggest re-installing PRE and see if there was any problem/warning shown to you at the time of installation. Will wait for your response.

Thanks,
Nidhi Bhushan

Hi Nidhi,

See below the system specs export file from CPU-Z program.

In response to your question, i had the ver. 12 installed before i changed my mainboard and CPU and worked fine.

I tried to re-install it, also in secure mode, but without success. For this reason, i tryed to install the 2019 version, without antivirus tasks, and also  a2d time in secure mode, after de-installing completely the first instance, without any warning during installation.

I have some softs installed on my machine:

Adobe Acrobat Pro XI

Autocad LT 2011

Autocad 2006

Nero Suite 2017

MS Office suite

Artlantis Studio 3

Corel Suite Home&Student X8

One of these could be in conflict with PREL ?

 

Thanks a lot,

Philippe Gouel

_____________________________________________________________________________

Processors
-------------------------------------------------------------------------

Number of processors        1
Number of threads        8

APICs
-------------------------------------------------------------------------

Processor 0   
    -- Core 0   
        -- Thread 0    0
        -- Thread 1    1
    -- Core 1   
        -- Thread 0    2
        -- Thread 1    3
    -- Core 2   
        -- Thread 0    4
        -- Thread 1    5
    -- Core 3   
        -- Thread 0    6
        -- Thread 1    7

Timers
-------------------------------------------------------------------------

    ACPI timer        3.580 MHz
    HPET timer        24.000 MHz
    Perf timer        3.328 MHz
    Sys timer        1.000 KHz


Processors Information
-------------------------------------------------------------------------

Processor 1            ID = 0
    Number of cores        4 (max 8)
    Number of threads    8 (max 16)
    Name            Intel Core i7 6700
    Codename        Skylake
    Specification        Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
    Package (platform ID)    Socket 1151 LGA (0x1)
    CPUID            6.E.3
    Extended CPUID        6.5E
    Core Stepping        R0
    Technology        14 nm
    TDP Limit        65.0 Watts
    Tjmax            100.0 °C
    Core Speed        3890.5 MHz
    Multiplier x Bus Speed    39.0 x 99.8 MHz
    Stock frequency        3400 MHz
    Max frequency        4000 MHz
    Instructions sets    MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3, TSX
    L1 Data cache        4 x 32 KBytes, 8-way set associative, 64-byte line size
    L1 Instruction cache    4 x 32 KBytes, 8-way set associative, 64-byte line size
    L2 cache        4 x 256 KBytes, 4-way set associative, 64-byte line size
    L3 cache        8 MBytes, 16-way set associative, 64-byte line size
    FID/VID Control        yes

Thread dumps
-------------------------------------------------------------------------

CPU Thread 0   
    APIC ID            0
    Topology        Processor ID 0, Core ID 0, Thread ID 0
    Type            01040002h
    Max CPUID level        00000016h
    Max CPUID ext. level    80000008h
    Cache descriptor    Level 1, D, 32 KB, 2 thread(s)
    Cache descriptor    Level 1, I, 32 KB, 2 thread(s)
    Cache descriptor    Level 2, U, 256 KB, 2 thread(s)
    Cache descriptor    Level 3, U, 8 MB, 16 thread(s)

Chipset
-------------------------------------------------------------------------

Northbridge            Intel Skylake rev. 07
Southbridge            Intel Skylake PCH rev. 31
Graphic Interface        PCI-Express
PCI-E Link Width        x0
PCI-E Max Link Width        x0
Memory Type            DDR4
Memory Size            8 GBytes
Channels            Single
Memory Frequency        1064.1 MHz (1:16)
CAS# latency (CL)        14.0
RAS# to CAS# delay (tRCD)    14
RAS# Precharge (tRP)        14
Cycle Time (tRAS)        35
Row Refresh Cycle Time (tRFC)    374
Command Rate (CR)        2T
Uncore Frequency        3890.5 MHz
Host Bridge            0x191F

MCHBAR I/O Base address        0x0FED10000
MCHBAR I/O Size            19456
MCHBAR registers   

Memory SPD
-------------------------------------------------------------------------

DIMM #                1
    SMBus address        0x50
    Memory type        DDR4
    Module format        UDIMM
    Manufacturer (ID)    Kingston (7F980000000000000000)
    Size            8192 MBytes
    Max bandwidth        DDR4-2135 (1067 MHz)
    Part number        KHX2133C14/8G    
    Serial number        EC2B5CDE
    Manufacturing date    Week 29/Year 16
    Nominal Voltage        1.20 Volts
    EPP            no
    XMP            yes
    XMP revision        2.0
    AMP            no
JEDEC timings table        CL-tRCD-tRP-tRAS-tRC @ frequency
    JEDEC #1        9.0-9-9-23-33 @ 692 MHz
    JEDEC #2        11.0-11-11-28-40 @ 846 MHz
    JEDEC #3        12.0-12-12-31-43 @ 923 MHz
    JEDEC #4        13.0-13-13-33-47 @ 1000 MHz
    JEDEC #5        14.0-14-14-35-50 @ 1067 MHz
    JEDEC #6        15.0-14-14-35-50 @ 1067 MHz
    JEDEC #7        16.0-14-14-35-50 @ 1067 MHz
XMP profile            XMP-2134
    Specification        DDR4-2134
    Voltage level        1.200 Volts
    Min Cycle time        0.937 ns (1067 MHz)
    Max CL            14.0
    Min tRP            13.00 ns
    Min tRCD        13.00 ns
    Min tRAS        32.71 ns
    Min tRC            46.46 ns
    Min tRRD        3.75 ns
XMP timings table        CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
    XMP #1            9.0-9-9-23-33-n.a @ 692 MHz (1.200 Volts)
    XMP #2            10.0-10-10-26-36-n.a @ 769 MHz (1.200 Volts)
    XMP #3            11.0-11-11-28-40-n.a @ 846 MHz (1.200 Volts)
    XMP #4            12.0-12-12-31-43-n.a @ 923 MHz (1.200 Volts)
    XMP #5            13.0-13-13-33-47-n.a @ 1000 MHz (1.200 Volts)
    XMP #6            14.0-14-14-35-50-n.a @ 1067 MHz (1.200 Volts)
    XMP #7            15.0-14-14-35-50-n.a @ 1067 MHz (1.200 Volts)
    XMP #8            16.0-14-14-35-50-n.a @ 1067 MHz (1.200 Volts)

Monitoring
-------------------------------------------------------------------------

Mainboard Model        B150M-C (0x00000195 - 0x004A5FE3)

LPCIO
-------------------------------------------------------------------------

LPCIO Vendor            Nuvoton
LPCIO Model            NCT6791
LPCIO Vendor ID            0x5CA3
LPCIO Chip ID            0xC8
LPCIO Revision ID        0x3
Config Mode I/O address        0x2E
Config Mode LDN            0xB

PCI Devices
-------------------------------------------------------------------------


Description            VGA Controller
Location            bus 0 (0x00), device 2 (0x02), function 0 (0x00)
Common header
    Vendor ID        0x8086
    Model ID        0x1912
    Revision ID        0x06
   
Description            USB Controller
Location            bus 0 (0x00), device 20 (0x14), function 0 (0x00)

Description            Communication Device
Location            bus 0 (0x00), device 22 (0x16), function 0 (0x00)
Common header
    Vendor ID        0x8086
    Model ID        0xA13A
    Revision ID        0x31
 
Description            Serial ATA Controller
Location            bus 0 (0x00), device 23 (0x17), function 0 (0x00)
Common header
    Vendor ID        0x8086
    Model ID        0xA102
    Revision ID        0x31
  
Description            PCI to PCI Bridge
Location            bus 0 (0x00), device 28 (0x1C), function 0 (0x00)
Common header
    Vendor ID        0x8086
    Model ID        0xA114
  
Description            PCI to PCI Bridge
Location            bus 0 (0x00), device 29 (0x1D), function 0 (0x00)
Common header
    Vendor ID        0x8086
    Model ID        0xA118
    Revision ID        0xF1
  

Description            PCI to PCI Bridge
Location            bus 0 (0x00), device 29 (0x1D), function 1 (0x01)
Common header
    Vendor ID        0x8086
    Model ID        0xA119
    Revision ID        0xF1

Description            PCI to PCI Bridge
Location            bus 0 (0x00), device 29 (0x1D), function 2 (0x02)
Common header
    Vendor ID        0x8086
    Model ID        0xA11A
 
Description            PCI to ISA Bridge
Location            bus 0 (0x00), device 31 (0x1F), function 0 (0x00)
Common header
    Vendor ID        0x8086
    Model ID        0xA148

Description            Memory Controller
Location            bus 0 (0x00), device 31 (0x1F), function 2 (0x02)
Common header
    Vendor ID        0x8086
    Model ID        0xA121
 
Description            SMBus Controller
Location            bus 0 (0x00), device 31 (0x1F), function 4 (0x04)
Common header
    Vendor ID        0x8086
    Model ID        0xA123
   
Description            PCI to PCI Bridge
Location            bus 2 (0x02), device 0 (0x00), function 0 (0x00)
Common header
    Vendor ID        0x17A0
    Model ID        0x7163

Description            Audio device
Location            bus 3 (0x03), device 0 (0x00), function 0 (0x00)
Common header
    Vendor ID        0x19FE
    Model ID        0x7000
 
Description            Audio device
Location            bus 3 (0x03), device 1 (0x01), function 0 (0x00)
Common header
    Vendor ID        0x19FE
    Model ID        0x7000
  
Description            Ethernet Controller
Location            bus 4 (0x04), device 0 (0x00), function 0 (0x00)
Common header
    Vendor ID        0x10EC
    Model ID        0x8168
 
Description            PCI to PCI Bridge
Location            bus 5 (0x05), device 0 (0x00), function 0 (0x00)
Common header
    Vendor ID        0x1B21
    Model ID        0x1080
 
DMI
-------------------------------------------------------------------------

DMI BIOS       
    vendor            American Megatrends Inc.
    version            1801
    date            05/10/2016
    ROM size        16384 KB

DMI System Information       
    manufacturer        System manufacturer
    product            System Product Name
    version            System Version
    serial            System Serial Number
    UUID            {6787D500-731F-11E3-A0C4-3497F6DC82F8}
    SKU            SKU
    family            To be filled by O.E.M.

DMI Baseboard       
    vendor            ASUSTeK COMPUTER INC.
    model            B150M-C
    revision        Rev X.0x
    serial            160572563600541

DMI Processor       
    manufacturer        Intel(R) Corporation
    model            Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
    clock speed        3400.0 MHz
    FSB speed        100.0 MHz
    multiplier        34.0x

DMI Physical Memory Array       
    location        Motherboard
    usage            System Memory
    correction        None
    max capacity        65536 MBytes
    max# of devices        4

DMI Memory Device       
    designation        DIMM_A1
    format            DIMM
    type            unknown
    total width        64 bits
    data width        64 bits
    size            8192 MBytes

DMI Memory Device       
    designation        DIMM_A2
    format            unknown
    type            unknown

DMI Memory Device       
    designation        DIMM_B1
    format            unknown
    type            unknown

DMI Memory Device       
    designation        DIMM_B2
    format            unknown
    type            unknown

Storage
-------------------------------------------------------------------------

Display adapter 0   
    Display name        \\.\DISPLAY1
    Name            Intel(R) HD Graphics 530
    Board Manufacturer    ASUSTeK Computer Inc.
    Memory size        1024 MB
    PCI device        bus 0 (0x0), device 2 (0x2), function 0 (0x0)
    Vendor ID        0x8086 (0x1043)
    Model ID        0x1912 (0x8694)
    Performance Level    0

Win32_VideoController        AdapterRAM = 0x40000000 (1073741824)
Win32_VideoController        DriverVersion = 21.20.16.4508
Win32_VideoController        DriverDate = 08/27/2016


Software
-------------------------------------------------------------------------

Windows Version            Microsoft Windows 7 (6.1) Home Premium Edition 64-bit  Service Pack 1 (Build 7601)
DirectX Version            11.0

Hello Nidhi,
No news from you. Is ther a question ?

Hello Philippe,

A very happy new year to you. Apologies for the delay in response. As discussed with my team, there appears to be a problem with licensing. I recommend that you send us the logs through Adobe Log Collector tool. Below is what you need to do:

1. Try to launch PRE one more time (its okay if it doesn't launch or freezes at home screen.)
2. To collect the logs via Adobe Log Collector, please follow the steps described on link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Once you reach the last step, instead of uploading the logs online as instructed in the step, please share the ZXP file with me on email ID nbhushan@adobe.com
The Log Collector tool helps to collect troubleshooting information for your installed Adobe applications.

Let me know if there is any confusion. Once I get the log file, I will acknowledge and we will try to debug the problem.

Thanks,
Nidhi Bhushan.

Thanks for sending the ZXP file, Philippe. I am working on it and will get back.

Hi Philippe,

I looked into the logs with my team and we suggest you to uninstall Premiere elements properly by going inside Control Panel > Add or remove programs option.
Then, please launch the installer by using Run as Administrator option. This would help prevent any permissions issue which you might have.
If the problem persists, then we might have to look into the problem through live video session.

Please try above steps and revert with your observations first.

Thanks,
Nidhi Bhushan

Hi Nidhi,
I did as you asked for by downoading the complete install file (PremiereElements_2019_LS31_win64_ESD), uninstall existing version and re-installing PREL as administrator.
The problem is always the same...
Thanks for your patience !
Philippe