5 Messages
•
110 Points
Thu, Dec 6, 2018 8:28 PM
Premiere Elements 2019: Will not launch (Windows)
just installed the evaluation version of PREL 2019, but stays on "Launching PREL workspace..." and stays on the PREL welcome sceen, nothing else.
I tried to run PremiereElementsEditor.exe, but nothing happens
Nothing in the events monitor, nothing during installation.
I'm running on W7 SP1, Intel i7-6700 CPU 8.00 Go RAM
I tried to run PremiereElementsEditor.exe, but nothing happens
Nothing in the events monitor, nothing during installation.
I'm running on W7 SP1, Intel i7-6700 CPU 8.00 Go RAM
Problems
•
Updated
2 years ago
21
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nidhi_bhushan
28 Messages
•
332 Points
2 years ago
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0
philippe_gouel
5 Messages
•
110 Points
2 years ago
Nothing more. Adobe_Licutil.exe appears brievly in the task manager, and desapears.
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nidhi_bhushan
28 Messages
•
332 Points
2 years ago
Please give screenshot of your system's specifications to narrow down the problem. Did any version of Premiere Elements work on your system prior to this? I might suggest re-installing PRE and see if there was any problem/warning shown to you at the time of installation. Will wait for your response.
Thanks,
Nidhi Bhushan
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philippe_gouel
5 Messages
•
110 Points
2 years ago
See below the system specs export file from CPU-Z program.
In response to your question, i had the ver. 12 installed before i changed my mainboard and CPU and worked fine.
I tried to re-install it, also in secure mode, but without success. For this reason, i tryed to install the 2019 version, without antivirus tasks, and also a2d time in secure mode, after de-installing completely the first instance, without any warning during installation.
I have some softs installed on my machine:
Adobe Acrobat Pro XI
Autocad LT 2011
Autocad 2006
Nero Suite 2017
MS Office suite
Artlantis Studio 3
Corel Suite Home&Student X8
One of these could be in conflict with PREL ?
Thanks a lot,
Philippe Gouel
_____________________________________________________________________________Processors
-------------------------------------------------------------------------
Number of processors 1
Number of threads 8
APICs
-------------------------------------------------------------------------
Processor 0
-- Core 0
-- Thread 0 0
-- Thread 1 1
-- Core 1
-- Thread 0 2
-- Thread 1 3
-- Core 2
-- Thread 0 4
-- Thread 1 5
-- Core 3
-- Thread 0 6
-- Thread 1 7
Timers
-------------------------------------------------------------------------
ACPI timer 3.580 MHz
HPET timer 24.000 MHz
Perf timer 3.328 MHz
Sys timer 1.000 KHz
Processors Information
-------------------------------------------------------------------------
Processor 1 ID = 0
Number of cores 4 (max 8)
Number of threads 8 (max 16)
Name Intel Core i7 6700
Codename Skylake
Specification Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
Package (platform ID) Socket 1151 LGA (0x1)
CPUID 6.E.3
Extended CPUID 6.5E
Core Stepping R0
Technology 14 nm
TDP Limit 65.0 Watts
Tjmax 100.0 °C
Core Speed 3890.5 MHz
Multiplier x Bus Speed 39.0 x 99.8 MHz
Stock frequency 3400 MHz
Max frequency 4000 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3, TSX
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 4-way set associative, 64-byte line size
L3 cache 8 MBytes, 16-way set associative, 64-byte line size
FID/VID Control yes
Thread dumps
-------------------------------------------------------------------------
CPU Thread 0
APIC ID 0
Topology Processor ID 0, Core ID 0, Thread ID 0
Type 01040002h
Max CPUID level 00000016h
Max CPUID ext. level 80000008h
Cache descriptor Level 1, D, 32 KB, 2 thread(s)
Cache descriptor Level 1, I, 32 KB, 2 thread(s)
Cache descriptor Level 2, U, 256 KB, 2 thread(s)
Cache descriptor Level 3, U, 8 MB, 16 thread(s)
Chipset
-------------------------------------------------------------------------
Northbridge Intel Skylake rev. 07
Southbridge Intel Skylake PCH rev. 31
Graphic Interface PCI-Express
PCI-E Link Width x0
PCI-E Max Link Width x0
Memory Type DDR4
Memory Size 8 GBytes
Channels Single
Memory Frequency 1064.1 MHz (1:16)
CAS# latency (CL) 14.0
RAS# to CAS# delay (tRCD) 14
RAS# Precharge (tRP) 14
Cycle Time (tRAS) 35
Row Refresh Cycle Time (tRFC) 374
Command Rate (CR) 2T
Uncore Frequency 3890.5 MHz
Host Bridge 0x191F
MCHBAR I/O Base address 0x0FED10000
MCHBAR I/O Size 19456
MCHBAR registers
Memory SPD
-------------------------------------------------------------------------
DIMM # 1
SMBus address 0x50
Memory type DDR4
Module format UDIMM
Manufacturer (ID) Kingston (7F980000000000000000)
Size 8192 MBytes
Max bandwidth DDR4-2135 (1067 MHz)
Part number KHX2133C14/8G
Serial number EC2B5CDE
Manufacturing date Week 29/Year 16
Nominal Voltage 1.20 Volts
EPP no
XMP yes
XMP revision 2.0
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 9.0-9-9-23-33 @ 692 MHz
JEDEC #2 11.0-11-11-28-40 @ 846 MHz
JEDEC #3 12.0-12-12-31-43 @ 923 MHz
JEDEC #4 13.0-13-13-33-47 @ 1000 MHz
JEDEC #5 14.0-14-14-35-50 @ 1067 MHz
JEDEC #6 15.0-14-14-35-50 @ 1067 MHz
JEDEC #7 16.0-14-14-35-50 @ 1067 MHz
XMP profile XMP-2134
Specification DDR4-2134
Voltage level 1.200 Volts
Min Cycle time 0.937 ns (1067 MHz)
Max CL 14.0
Min tRP 13.00 ns
Min tRCD 13.00 ns
Min tRAS 32.71 ns
Min tRC 46.46 ns
Min tRRD 3.75 ns
XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
XMP #1 9.0-9-9-23-33-n.a @ 692 MHz (1.200 Volts)
XMP #2 10.0-10-10-26-36-n.a @ 769 MHz (1.200 Volts)
XMP #3 11.0-11-11-28-40-n.a @ 846 MHz (1.200 Volts)
XMP #4 12.0-12-12-31-43-n.a @ 923 MHz (1.200 Volts)
XMP #5 13.0-13-13-33-47-n.a @ 1000 MHz (1.200 Volts)
XMP #6 14.0-14-14-35-50-n.a @ 1067 MHz (1.200 Volts)
XMP #7 15.0-14-14-35-50-n.a @ 1067 MHz (1.200 Volts)
XMP #8 16.0-14-14-35-50-n.a @ 1067 MHz (1.200 Volts)
Monitoring
-------------------------------------------------------------------------
Mainboard Model B150M-C (0x00000195 - 0x004A5FE3)
LPCIO
-------------------------------------------------------------------------
LPCIO Vendor Nuvoton
LPCIO Model NCT6791
LPCIO Vendor ID 0x5CA3
LPCIO Chip ID 0xC8
LPCIO Revision ID 0x3
Config Mode I/O address 0x2E
Config Mode LDN 0xB
PCI Devices
-------------------------------------------------------------------------
Description VGA Controller
Location bus 0 (0x00), device 2 (0x02), function 0 (0x00)
Common header
Vendor ID 0x8086
Model ID 0x1912
Revision ID 0x06
Description USB Controller
Location bus 0 (0x00), device 20 (0x14), function 0 (0x00)
Description Communication Device
Location bus 0 (0x00), device 22 (0x16), function 0 (0x00)
Common header
Vendor ID 0x8086
Model ID 0xA13A
Revision ID 0x31
Description Serial ATA Controller
Location bus 0 (0x00), device 23 (0x17), function 0 (0x00)
Common header
Vendor ID 0x8086
Model ID 0xA102
Revision ID 0x31
Description PCI to PCI Bridge
Location bus 0 (0x00), device 28 (0x1C), function 0 (0x00)
Common header
Vendor ID 0x8086
Model ID 0xA114
Description PCI to PCI Bridge
Location bus 0 (0x00), device 29 (0x1D), function 0 (0x00)
Common header
Vendor ID 0x8086
Model ID 0xA118
Revision ID 0xF1
Description PCI to PCI Bridge
Location bus 0 (0x00), device 29 (0x1D), function 1 (0x01)
Common header
Vendor ID 0x8086
Model ID 0xA119
Revision ID 0xF1
Description PCI to PCI Bridge
Location bus 0 (0x00), device 29 (0x1D), function 2 (0x02)
Common header
Vendor ID 0x8086
Model ID 0xA11A
Description PCI to ISA Bridge
Location bus 0 (0x00), device 31 (0x1F), function 0 (0x00)
Common header
Vendor ID 0x8086
Model ID 0xA148
Description Memory Controller
Location bus 0 (0x00), device 31 (0x1F), function 2 (0x02)
Common header
Vendor ID 0x8086
Model ID 0xA121
Description SMBus Controller
Location bus 0 (0x00), device 31 (0x1F), function 4 (0x04)
Common header
Vendor ID 0x8086
Model ID 0xA123
Description PCI to PCI Bridge
Location bus 2 (0x02), device 0 (0x00), function 0 (0x00)
Common header
Vendor ID 0x17A0
Model ID 0x7163
Description Audio device
Location bus 3 (0x03), device 0 (0x00), function 0 (0x00)
Common header
Vendor ID 0x19FE
Model ID 0x7000
Description Audio device
Location bus 3 (0x03), device 1 (0x01), function 0 (0x00)
Common header
Vendor ID 0x19FE
Model ID 0x7000
Description Ethernet Controller
Location bus 4 (0x04), device 0 (0x00), function 0 (0x00)
Common header
Vendor ID 0x10EC
Model ID 0x8168
Description PCI to PCI Bridge
Location bus 5 (0x05), device 0 (0x00), function 0 (0x00)
Common header
Vendor ID 0x1B21
Model ID 0x1080
DMI
-------------------------------------------------------------------------
DMI BIOS
vendor American Megatrends Inc.
version 1801
date 05/10/2016
ROM size 16384 KB
DMI System Information
manufacturer System manufacturer
product System Product Name
version System Version
serial System Serial Number
UUID {6787D500-731F-11E3-A0C4-3497F6DC82F8}
SKU SKU
family To be filled by O.E.M.
DMI Baseboard
vendor ASUSTeK COMPUTER INC.
model B150M-C
revision Rev X.0x
serial 160572563600541
DMI Processor
manufacturer Intel(R) Corporation
model Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
clock speed 3400.0 MHz
FSB speed 100.0 MHz
multiplier 34.0x
DMI Physical Memory Array
location Motherboard
usage System Memory
correction None
max capacity 65536 MBytes
max# of devices 4
DMI Memory Device
designation DIMM_A1
format DIMM
type unknown
total width 64 bits
data width 64 bits
size 8192 MBytes
DMI Memory Device
designation DIMM_A2
format unknown
type unknown
DMI Memory Device
designation DIMM_B1
format unknown
type unknown
DMI Memory Device
designation DIMM_B2
format unknown
type unknown
Storage
-------------------------------------------------------------------------
Display adapter 0
Display name \\.\DISPLAY1
Name Intel(R) HD Graphics 530
Board Manufacturer ASUSTeK Computer Inc.
Memory size 1024 MB
PCI device bus 0 (0x0), device 2 (0x2), function 0 (0x0)
Vendor ID 0x8086 (0x1043)
Model ID 0x1912 (0x8694)
Performance Level 0
Win32_VideoController AdapterRAM = 0x40000000 (1073741824)
Win32_VideoController DriverVersion = 21.20.16.4508
Win32_VideoController DriverDate = 08/27/2016
Software
-------------------------------------------------------------------------
Windows Version Microsoft Windows 7 (6.1) Home Premium Edition 64-bit Service Pack 1 (Build 7601)
DirectX Version 11.0
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philippe_gouel
5 Messages
•
110 Points
2 years ago
No news from you. Is ther a question ?
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nidhi_bhushan
28 Messages
•
332 Points
2 years ago
A very happy new year to you. Apologies for the delay in response. As discussed with my team, there appears to be a problem with licensing. I recommend that you send us the logs through Adobe Log Collector tool. Below is what you need to do:
1. Try to launch PRE one more time (its okay if it doesn't launch or freezes at home screen.)
2. To collect the logs via Adobe Log Collector, please follow the steps described on link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Once you reach the last step, instead of uploading the logs online as instructed in the step, please share the ZXP file with me on email ID nbhushan@adobe.com
The Log Collector tool helps to collect troubleshooting information for your installed Adobe applications.
Let me know if there is any confusion. Once I get the log file, I will acknowledge and we will try to debug the problem.
Thanks,
Nidhi Bhushan.
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nidhi_bhushan
28 Messages
•
332 Points
2 years ago
0
0
nidhi_bhushan
28 Messages
•
332 Points
2 years ago
I looked into the logs with my team and we suggest you to uninstall Premiere elements properly by going inside Control Panel > Add or remove programs option.
Then, please launch the installer by using Run as Administrator option. This would help prevent any permissions issue which you might have.
If the problem persists, then we might have to look into the problem through live video session.
Please try above steps and revert with your observations first.
Thanks,
Nidhi Bhushan
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0
philippe_gouel
5 Messages
•
110 Points
2 years ago
I did as you asked for by downoading the complete install file (PremiereElements_2019_LS31_win64_ESD), uninstall existing version and re-installing PREL as administrator.
The problem is always the same...
Thanks for your patience !
Philippe
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