claudia_poblete's profile

2 Messages

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84 Points

Tue, Nov 19, 2019 6:52 PM

PREMIERE ELEMENTS 2019 HORRIBLE VIDEO PLAYBACK AND NON EXISTENT CUSTOMER SERVICE

HIGHLY PIXELATED VIDEO PLAYBACK WITH PREMIERE ELEMENTS 2019. I have updated all my drivers just to realize that it is this software that has always malfunctioned because when I play the video on a different software, it looks fine. Working with this software is like working blindly as I can't see the product as I work. I have tried to get customer service, but the service is just as bad as the software. I was thinking to upgrade to pro, but I don't see the point if the software will malfunction and I won't get the appropriate customer service. Incredibly disppointing considering that there are so many options in the market.

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