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Adobe Photoshop Family

2 Messages

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80 Points

Mon, Apr 2, 2018 9:47 AM

Premiere elements 15 shuts down after volume adjustment in time line

After I adjust the volume of a audio track, adobe premiere 15 shuts down. The helpdesk says that is has to do with a windows update. Now they tell me to get elements 16. I believe this is not the way customers should be treated. I have elements 15 for less than 12 months. 

Anyone an idea how to fix the problem 

@adobe, A generous offer for a free update to elements 16 would be appriciatted. (im using adobe programs for more than 20 years for photo and video edditing).  

Responses

3 Messages

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100 Points

3 years ago

Dump PS Elements!  It's been nothing but a problem and it's easier to find a Unicorn than to to get any assistance from Adobe.  Use the following - Adobe Bridge CC2018 (free) to manage photos, Affinity Photo ($50) from Serif and Photolemur ($20).  All available for Windows and Mac.  Much better!  Here is a great resource for photo scanning and management - https://www.scanyourentirelife.com

2 Messages

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80 Points

Hi frank 
thanks  for your comment. adobe premiere is used for video editing. I use this product since the digital video editing was available for consummers back in the 90s

i appriciate your link. however i need video editing software