Skip to main content
Adobe Photoshop Family

3 Messages

 • 

90 Points

Tue, Feb 27, 2018 10:05 AM

Solved

fraud AVOID!!! (download from 3rd party website)

bought as a download only gave 3 attempts if you buy something you should get to keep it and use as many times as you wish. I GOT NO DOWNLOAD, NO CONTACT, NOTHING FROM THIS. i have sent more than 10 emails but get no reply when you try to download it it says no files its FRAUD FRAUD FRAUD and theft is what it is AVOID! AVOID!

Responses

6 Messages

 • 

200 Points

3 years ago

I think you have to call to Adobe for an ethic resolution for your rights.

253 Messages

 • 

3.3K Points

3 years ago

Did you down load it on an Adobe website?
I see many, many website (not being connected to Adobe) giving this kind of possibility. Many time If you scratch a bit the surface you find out that these soft are useless

3 Messages

 • 

90 Points

I didn't buy the download from the Adobe website no. I realize I've got this wrong. I had no response back from the web site.

Champion

 • 

625 Messages

 • 

14.6K Points

I am very sorry to hear that. Thank you for following up here. I hope you can get it resolved with the website.

Champion

 • 

625 Messages

 • 

14.6K Points

3 years ago

Is the download through the actual Adobe website? Have you tried using the Creative Cloud app to download your licensed software?

3 Messages

 • 

90 Points

I've made an account with creative cloud it still doesn't. Do it tells me zip files are missing

46 Messages

 • 

650 Points

3 years ago

I would suggest you to approach our online chat support here: https://helpx.adobe.com/contact.html-- this will be the safe and sound mechanism for getting things fixed.

901 Messages

 • 

11.1K Points

3 years ago

Fiona, 

Call your bank to cancel your purchase.  It's a $35 fee in most banks and it's worth it.  They will cancel the charge if you tell them it was a bogus site.   The company may state their reason to keep their money but if they see it's a bogus site, you will win out.  The money goes back to you.  

Then you can go to a real Adobe site to download the software.   Also, talking to a rep in chat can direct you to the correct site for a real Adobe software download.   Good luck.   

Adobe Administrator

 • 

741 Messages

 • 

16.4K Points

3 years ago

Hi Fiona,

Would you mind sharing the site that you bought the download from? It would be good to share it publicly if they defrauded you.

Thanks,
Hannah