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Adobe Photoshop Family

2 Messages

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570 Points

Sun, Oct 2, 2011 1:42 PM

Implemented

54

Elements: Support scalable user interface UI for high resolution monitors

Hi,

The fonts in Photoshop menus, toolbars and dialog boxes are too small for me, making the sotware almost unusable. I tried to find a way to enlarge them, but there seems to be no solution. Searches on Google confirmed this.

The time when people with CRTs were lowering the resolution to increase font size is over, really. Now we have LCDs with native resolution of almost 1080p, if not more, so there is truly a need to adjust font size. Windows 7 has a facility allowing to scale fonts of application, this works for many programs, but Photoshop and also Premiere seem to just override this and make a custom UI with tiny fonts.

Fortunately for me, I discovered this while trying the demo version. I will probably have to choose some other product for image and video editing.

Responses

6 Messages

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120 Points

6 years ago

Same here. Really disgusted that a company this big cannot fix this problem.

6 Messages

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120 Points

6 years ago

One font too small the other too big, should be 150.
You cannot blame Microsoft for this as all apps are correct except yours, I am going to ask Amazon for a refund.

15.1K Messages

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195.8K Points

Not all apps are correct (including some from Microsoft). And we are continuing to work with Microsoft to address the OS issues necessary to allow more flexible UI scaling on Windows.

5 Messages

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104 Points

Same response over and over from Adobe but they sure don't forewarn you on the box before you buy it, do they? I've just wasted buying elements 14 that is unuseable on my Dell Laptop Inspiron. Shameful!!

3 Messages

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82 Points

It works on my Dell XPS13... the font is small but still legible. The thing I am not liking is that i cannot highlight multiple photos and have them open at once. I have to open each photo separately.

3 Messages

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90 Points

6 years ago

This reply was created from a merged topic originally titled Application too small to read.

When I open Adobe Photoshop Elements 12 on my Lenovo Yoga 2 Pro running Win 8.1, the application is so small I can barely read any of the fonts. It fills the screen, but I can find no way to enlarge the fonts. Thanks, Bill

6 Messages

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120 Points

6 years ago

Fix it or return the money paid for it.

3 Messages

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90 Points

6 years ago

An update. I downloaded a trial version of Adobe Photoshop Elements 13. Even without the ver 13.1 update, I now have a normal sized Organizer interface. I am running Win 8.1, using 3200x1800 with Extra large 200% selected for size of all items. I do not have the same list of choices under Preferences as shown above (i.e. no Display and Cursors choice).
Guess I will upgrade, but hate to have to pay.
Bill

Champion

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1.3K Messages

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20.2K Points

Before the 13.1 update, the 200% choice was automatic. The update gives you the choice, which may be useful depending on your screen resolution AND size.

2 Messages

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70 Points

6 years ago

Update. I just upgraded to a Toshiba P55t laptop with Windows 8.1 and tried to install my Photoshop Elements 11 and had the same problem with small text and menu's. However I also have Lightroom 5.7 , and Portrait Professional Studio 12 installed on the same laptop and all the menu's and text are normal sized. I bought this laptop primarilly for photo editing and now I find I can't do that with Elements. Not a happy camper.

15.1K Messages

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195.8K Points

As noted above - UI Scaling is a feature added in Elements 13.

6 Messages

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184 Points

Not in Organiser - only in Editor

Champion

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1.3K Messages

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20.2K Points

The Organizer behaves differently. You can use the Windows display options to set the font size (125%, 150%... or custom) in Windows, which works for your other softwares too. That's more flexibility than the 200% option. Generally you'll find that it will be ok to have a custom font size for all your applications which support this Windows feature.

1 Message

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60 Points

6 years ago

Last year I purchased a Yoga Pro2 laptop and also purchased photoshop elements 12, but I'm only just installing photoshop elements 12 now and have the issue with the menu and tool bar font being too small. From all the 'chatter' I see on this issue, I have conclude that I've apparently gotten totally ripped off. This product is completely unusable. I definitely will not purchase the photoshop 13 upgrade just so I can read the menu and tool bar. This is a problem that should have been fixed with a patch long ago.

7 Messages

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140 Points

6 years ago

I totally agree. I purchased photoshop elements many years ago and have upgraded every other version, enjoying new functions and features. I recently bought a Surface Pro 3 and discovered that elements 13 is basically unusable because of the size of the interface. Then Adobe came out with a patch that now gives me 200% in addition to the original 100%. Really? One setting is too small and the other is too big. It wouldn't have to be fully scalable, but incremental choices are a MUST. But they know this! Unless this is resolved soon and during the life of this version, I'll never buy Elements again.

15.1K Messages

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195.8K Points

Again, Adobe is still continuing with Microsoft to address the Windows OS issues needed to allow more flexible UI scaling on Windows.

9 Messages

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160 Points

6 years ago

While I am prepared to concede that it is a complex issue, one wonders why it is taking so long when users are upgrading their laptops to higher resolution ones on a daily basis!
Also why the recent update provided a 200% option and why it couldn't have provided a more reasonable 150%. Is there any difference in the work needed?

15.1K Messages

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195.8K Points

Again, Adobe is still continuing with Microsoft to address the Windows OS issues needed to allow more flexible UI scaling on Windows.

5 Messages

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104 Points

It's been a YEAR already!!

2 Messages

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70 Points

6 years ago

The part I don't understand is if it is a Microsoft issue then why does Lightroom, another Adobe product have no issues regarding a high resolution monitor. Both applications on the same laptop same high resolution monitor, one application works fine the other needs a magnifying to read the text.

15.1K Messages

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195.8K Points

Because it doesn't have the same UI complexity as Photoshop, or the same needs as Photoshop.
You already have 200% UI scaling in Photoshop CC 2014 and Elements 13.

5 Messages

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134 Points

200% scaling barely works...without it, it doesn't work, now IT BARELY WORKS. FIX IT. Or are you just waiting for the problem to go away......

1 Message

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60 Points

6 years ago

Hi folks,
Like you, I have raged on this topic and sacrificed hours of time with Adobe support, only to have my settings so ravaged that nothing worked on my computer, leaving me with lots of angry tears. UI size problems on my computer are limited to Adobe products, so I tend to believe this is...shall we say...a bit of a market pressure point on people who use PCs? Kind of like they way it was when web developers pressured IE out of the market?

Yet I use PCs. I prefer PCs, even after trying Macs. Switching is not an option. Asking me to buy a new and different brand of computer to use the software is rude and myopic. It's like someone saying to you over dinner, "Oh, marriage problems? Switch to my religion."

My observation is that Adobe has made slow, begrudging concessions to the other 40% of their user base, the PC market, but they are not going to do much more. This problem has been around since 2010. Their slow response is ridiculous, sad, and inexcusable. How is it that other software running on PCs seems to be fine, when Adobe breaks?

As we know, the suggested solution of enlarging font doesn't help, and it breaks their UI in the PC environment.

Each Adobe product handles high resolution PCs differently; this is a likely result of drastic team separation in terms of culture, process, and quality control. Illustrator seems ok with no further modifications. Lightroom and Photoshop are too small, even with font enlargement. Too my knowledge, Lightroom doesn't have the 200% secret Experimental enlargement option. As for Acrobat, it's so large and unwieldy, I am seriously considering ditching it for an off-brand that works on a PC. I was too afraid and angry to open Director, InDesign, and Flash and see what it would do.

But I digress. There are two solutions for this:

1) This one has been mentioned above --Specific to Photoshop, not Lightroom (I'm running Creative 2014):

a. Go to Edit > Preferences > Experimental Features (you may have to scroll to see these options)
b. Select Scale UI 200% for high density displays (Windows Only). It helps, and it's different than enlarging the fonts. Not great, but it helps.

2) Use the Windows Magnifier. Yes, that old-school utility that dates to Windows 3.1. It's a lot easier than literally picking up the real magnifying glass when you want to see and change a simple setting.

I strongly suggest checking out this Windows article on use: http://windows.microsoft.com/en-us/wi...

As some quick tips, use the keyboard to make this easier and more fluid in your workflow:
- Use the Window key AND the + key together to open
- Use the Window key AND the Esc key together to close.
- Enlarge or reduce zoom by using the + or - keys, once it is open.
- You may click on items underneath the magnifier.

You may edit the settings for the magnifier once the program is open. I reduced the window size and the increments of enlargement/reduction.

Good luck.

1 Message

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60 Points

6 years ago

Let me get this straight....this issue was identified 4 YEARS ago and a solution was just released 8 months ago? Glad I only upgraded from PSE 2.0 to 11!

15.1K Messages

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195.8K Points

No.
Microsoft didn't make all the necessary fixes for 200% UI scaling on Windows until about a year ago. Then Photoshop CC 2014 went first, and a few months later Elements 13 picked up the changes.

8 Messages

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122 Points

Thank you for directing me to this topic from Photoshop CC 2015. Does the statement "Elements 13 picked up the changes" mean the problem has been sorted out for my Microsoft Surface Pro 3 with Elements 11 under Windows 10? 6 months ago Lawrence Starr reports an apparently identical problem in Elements 13. It would be nice to see a clear, unambiguous and complete statement of where we stand with this issue. Unlike some people using Photoshop professionally my livelihood does not depend on this and I have my PC with Windows 7 as an alternative to manage and edit my snaps. So I'm just very, very disappointed that this issue seems to continue to simmer. What we need is some sort of high level issue status board - saying fixed yes or no.

15.1K Messages

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195.8K Points

No, Elements 11 is older software. This feature was added in Elements 13. This was answered quite clearly at the very top of the topic.

8 Messages

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122 Points

Sorry, my point is that Lawrence Starr 6 months ago said that the problem has not been fixed for his Elements 13 on a Surface Pro, and that this is "after Elements 13 picked up the changes". I know Elements 11 is older software and that is why I made the reference to Lawrence Starr's post. Is that clear?

15.1K Messages

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195.8K Points

200% UI scaling was added to Elements 13.1. We are still working with Microsoft to address the Windows issues needed to allow more flexible UI scaling in complex applications.

7 Messages

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140 Points

5 years ago

The problem is still not fixed. Promotion for Elements 14 is out and I don't see any mention of a scalable interface for us there either. It seems very clear that its' time to move on to a different product/company. The guy from Adobe that answers us on here has lots of excuses but no solutions. We all know people like that.

15.1K Messages

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195.8K Points

The 200% UI scaling feature is still there in Elements 14. It isn't mentioned much because it isn't a new feature, because it was introduced in Elements 13.1.

7 Messages

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140 Points

Chris! Is it possible you actually don't understand, or are you being obtuse? (And I don't mean to be offensive). As has been expressed before, the current topic is precisely this: The 100% setting is too small. The 200% setting is too big. We are asking for a SCALABLE interface, or at least, more than two settings. Otherwise your product is a non-starter for the increasing number of users with high resolution devices like my Surface Pro 3.

15.1K Messages

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195.8K Points

Again, we enabled 200% UI scaling by working with Microsoft to solve issues in Windows. We are continuing to work with Microsoft to address additional issues in Windows to allow more flexible UI scaling.

But the primary request was fulfilled with the 200% UI scaling option in Elements 13.1.

9 Messages

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160 Points

5 years ago

I have to agree with Lawrence. When the 200% thing was introduced 9 months or more ago many people said it was too big. Seeing that your partnership with Microsoft has not been able to resolve the issue in all that time. Why can't there be a 150% setting. I realise that I know nothing about the innards of Photoshop but to the man in the street it is difficult to understand why it would be difficult to do this?!

15.1K Messages

 • 

195.8K Points

Again, we are continuing to work with Microsoft to solve the Windows issues needed to implement more flexible UI scaling in complex applications.

14 Messages

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222 Points

5 years ago

IMHO a defective product and we should all be entitled to a free upgrade to the next version that will hopefully not exhibit this resolution defect.

Bob

8 Messages

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122 Points

I currently have PSE 14 Free Trial on my Microsoft Surface Pro 3 in order to find out where we are (see my post below). It would be nice if Adobe were to let us know what their plans are regarding a "free" fix. I really don't want to have to pay for an upgrade again.