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Adobe Photoshop Family

2 Messages

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570 Points

Sun, Oct 2, 2011 1:42 PM

Implemented

54

Elements: Support scalable user interface UI for high resolution monitors

Hi,

The fonts in Photoshop menus, toolbars and dialog boxes are too small for me, making the sotware almost unusable. I tried to find a way to enlarge them, but there seems to be no solution. Searches on Google confirmed this.

The time when people with CRTs were lowering the resolution to increase font size is over, really. Now we have LCDs with native resolution of almost 1080p, if not more, so there is truly a need to adjust font size. Windows 7 has a facility allowing to scale fonts of application, this works for many programs, but Photoshop and also Premiere seem to just override this and make a custom UI with tiny fonts.

Fortunately for me, I discovered this while trying the demo version. I will probably have to choose some other product for image and video editing.

Responses

2 Messages

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82 Points

7 years ago

This reply was created from a merged topic originally titled
Small type in Elements 12.


My new Photoshop Elements 12 has extremely small print on tool bars, information boxes, etc. I can barely read it. How can I make the type larger?

When I click to open Elements, even the opening box is small. Some information boxes are also very small. This does not happen in other apps.

2 Messages

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82 Points

6 years ago

This reply was created from a merged topic originally titled
Elements & Premiere 12 toolbars are to small to read/ use on windows 8.1..


Contacted elements support and she couldn't help either. changing screen res doesn't help, nor does changing the font size in my control panel. It is a problem with this product.
I cannot see the toolbars or tools well enough to use these products. Any help would be greatly appreciated, I loved previous versions of elements & premiere and would be sad if I have to find a different software to use instead!

1 Message

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60 Points

6 years ago

same issue as everyone else. Clearly there is no solution. Very sad--how can I use this software when i cant read the menus?

2 Messages

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82 Points

6 years ago

This reply was created from a merged topic originally titled
Photoshop Elements 12 is completely unusable..


Just purchased the latest version and installed it on a brand new Lenovo Yoga Pro laptop running Windows 8. The application installed but the menu font and controls are so tiny that the application is completely unusable. Adjusting the Operating System display settings has no effect. Many people are complaining about this online and nothing has been done to resolve the issue. This is completely unacceptable.

4 Messages

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112 Points

6 years ago

This reply was created from a merged topic originally titled
How can I increase the font size and tool size in Elements 12 ?.


In Elements the tool box Icons are verry small and are not easy to see.
Even the text in Elements is too small. I have just moved up from Elements 7 and find the text difficult to see.

1 Message

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60 Points

6 years ago

I dont understand why, why why! This matter could be solved by Adobe without costing too much in relation to the postive respond from us customers. Unfortunately I bought PSE 12 before seying all these complaints and the small text.

3 Messages

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112 Points

6 years ago

This reply was created from a merged topic originally titled
HIDPI monitor is making the screen resolution become extremely small..


The border on Photoshop Elements 12 is ridiculously small. All of the tools on the sides of the editor are very small, including all other buttons and features like 'file', 'edit', etc. What can I do? I've tried adjusting my screen resolution on my laptop to a smaller resolution. Currently I am on 3200 x 1800.

2 Messages

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82 Points

6 years ago

This reply was created from a merged topic originally titled
Photoshop Elem.12 no scaling by high Screenresolution.


PhotoshopElements 12 scaliert nicht mit, so gut wie unbrauchbar auf hochauflösenden Notebookbildschirmen! Bei (empfohlenen) 2880x 1080 eines Lenovo W540 IPS 15,5" wird z.B. die Befehlsleiste zu klein abgebildet!

5 Messages

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112 Points

6 years ago

This reply was created from a merged topic originally titled
Changing UI font size in Elements 12.


I would like to change the font size of the menues in Photoshop Elements 12 (Notebook Monitor with HD resolution) . But i heard from your support that this is not possible. I suggest to include this feature.

5 Messages

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160 Points

6 years ago

Jeffrey - thanks for the information, but do you really think this menu font is an adequate size? I just purchased 13 and I was really disappointed that Adobe didn't address this huge issue once again. I have to take my glasses off and squint at the menu just to try to attempt to read it. Take a look at the picture you posted - you can't read 'file' 'edit' etc. I find it extremely concerning that Adobe is actually trying to make us believe that the menu fonts are readable and that it's all in our imagination. My gosh, what is it going to take to get Adobe to realize how frustrating and huge this issue really is. I use Adobe, but I swear - out loud - every time I have to use it because I can't read the menu!!!!! Why in the h - e - double hockey sticks is that so hard to get?

Adobe Administrator

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15.5K Messages

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291.9K Points

Hi Renie, what is the resolution of your monitor?

Sr. Product Manager, Adobe Digital Imaging

11 Messages

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214 Points

"chief customer advocate" . When I see a title like that, alarm bells start ringing. So where is your customer service centre so I can return some garbage? ...... Or are you sitting in the same shed out in Bangladesh as the two clowns I tried dealing with on your "chat" customer support??

Adobe Administrator

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15.5K Messages

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291.9K Points

Hi Matt, we offer a free 30 day trial to make sure our software meets your needs. We also have a 30 day window after a new product is released to receive a free upgrade. This upgrade policy is in line with our 30-day return policy – which is in line or better than most retailers in terms of returns, refunds and price matching guarantees. (For example, Apple only allows returns within 14 days and doesn't allow for returns of opened software). Again, please stop name calling and take a moment now to review the Community Guidelines and Company & Customer Pact. Thank you.

Sr. Product Manager, Adobe Digital Imaging

11 Messages

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214 Points

Why don't you just fix the problem? It's not as if you have only just been made aware of it. I see complaints on forums stretching back two years or more. I bought pse 12 in July. I upgraded my computer in September so what you are suggesting about 30 day trials doesn't apply. I buy a higher res screen to enhance photo editing and then discover that your product (which you are still selling) is unfit for purpose . According to renie's post it looks like you haven't addressed the problem in pse 13 either. Not that I have the slightest intention of upgrading !
Apologies for the attitude but I am very disappointed about this and am wondering what is going on in your programmers heads.

Adobe Administrator

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15.5K Messages

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291.9K Points

Hi Matt, HiDPI support isn't a simple bug fix. It's a large feature that required a lot of architectural changes. I'm not sure why Renie isn't seeing the changes. Renie and Erwin may not be on a true HiDPI monitor so Elements might not be detecting HiDPI and scaling the UI appropriately. I'd need more I've got an email out to the Elements engineering team to get more details on their UI scaling protocol. My screen shot provided was on a system with a HiDPI 4k monitor (3840px x 2160px).

Sr. Product Manager, Adobe Digital Imaging

158 Messages

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2.2K Points

Hi Renie,

Can you please show us a screenshot of your system resolution and dpi settings?
For DPI, go to Control Panel\Appearance and Personalization\Display  and take screenshot of the DPI scaling set in there.
For Resolution, go to Control Panel\Appearance and Personalization\Display\Screen Resolution and take a screenshot.

Thanks
Andaleeb

5 Messages

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112 Points

6 years ago

The resolution of our monitor is 1920*1080. The menues are very hard to read. Are there any intentions of Adobe to change the font size of the menues in the near future?

15.1K Messages

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195.8K Points

Is that a 22 to 25 inch display, or something significantly smaller?
(that's normal resolution for 22 to 25 inch displays)

5 Messages

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112 Points

6 years ago

Resolution is 1920*1080. Is there any hope, that Adobe will provide variable font the font size of the menues in the near future.

11 Messages

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214 Points

6 years ago

In two words - no chance! It seems to me that Adobe couldn't care less. There are complaints about this nonsense going back over two years. Would suggest tossing your software in the garbage and looking for an alternative. If enough of us do it, they might- just might - wake up!!

15.1K Messages

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195.8K Points

If you read the topic, you will find that this was already addressed in Photoshop CC 2014, and Elements 13.

11 Messages

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214 Points

And the reason I would be interested in photoshop cc 2014 or elements 13 is ?? I have pse 12 which I bought only last July. I bought a lenovo yoga 2 in September and pse 12 is unusable. You have been getting complaints about this for last two years. If you insist on selling a product that you know is unfit for purpose with high res screens then you should at least be offering a discount on an upgrade - actually it should be a free upgrade.

5 Messages

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112 Points

Its an 15,8 inch acer notebook display

5 Messages

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160 Points

6 years ago

Jeffrey and Andaleeb - I am using a Vaio laptop 15 inch - DPI is set at 125% scaling and 1920 x 1080. Jeffrey in looking at your screen shot, that is what mine looks like. But to me that toolbar and menu font are way too small. You don't think those are small? What point size is that toolbar font on your screen shot - a 3 pt.? It's like 1/2 the size of toolbar fonts on every other program (word, IE, etc.). So that is the issue; the font size of the toolbars and menus etc. are too small. I have to squint just to see them. Why aren't they the same size as other programs? Thanks for trying to help.

158 Messages

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2.2K Points

Thanks for confirming Renie.
If your machine supports resolution higher than 1920x1080, please increase resolution and DPI scaling to 150%.
PSE supports High DPI, given effective resolution of the monitor is greater than minimum supported resolution of PSE.

Thanks
Andaleeb

5 Messages

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160 Points

I put it to 150% - it doesn't change the font size at all or anything on the toolbars or menus, etc. Does not change anything. It does effect other programs; however, that I don't want to change and I appreciate you trying to help; but the question remains - why should I have to change DPI scaling to 150% just to be able to read the toolbar and the menu on Adobe products? Why can't Adobe just have a bigger font for the toolbar and the menu items just like every other program? What is the point size of the toolbar font? It seems like Adobe is trying to make it seem like this is our imagination or a bug when in effect it is a design flaw that Adobe has ignored for several years. I don't mean to vent on you but I purchased PSE 13 thinking that this was fixed.

158 Messages

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2.2K Points

Hi Renie,

As a basic guideline from http://msdn.microsoft.com/en-us/libra..., we need to have a minimum resolution of 1536x1080 for 150% DPI scaling for any application to render all its components correctly. As for most apps, our minimum supported resolution is 1024x768, which would mean a minimum resolution of 2048x1440 is required at 150% DPI for all visual elements to be blown up 1.5 times and hence readable. Is this resolution supported on your machine?
As you may see other posts, our users are seeing scaled interface on high res monitors with PSE13.

Can you please launch Elements Organizer once and see if it is readable?
Another solution would be to bring down DPI to 125% or 100% and reduce resolution, but that again would impact all other apps, which probably you wouldn't want.

Thanks
Andaleeb

Champion

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1.3K Messages

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20.2K Points

Andaleeb,
Thanks for the clarification, but the behaviour in the Organizer is different than that of the editor.
In my 1920 x1200 24" display, with Windows text fonts set to 125%, the editor shows slightly smaller fonts than with PSE12 (still legible, but not for everybody) and the Windows font settings have no effect at all. With the organizer, the fonts and menu are much bigger than with PSE12 (I'd like something in between...)

5 Messages

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160 Points

No I am using an older laptop. I will try it at work though and let you know. Will this make the font on the toolbar bigger? And will this mess up all the other programs such as Word? Again in looking at the picture that Andrew Caldwell posted the font size on the toolbar is very, very small - basically a 2pt or a 3pt - so I'm not sure why he is pleased? I'm confused as to who can read the toolbar like that. Is it just me?

2 Messages

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92 Points

6 years ago

I downloaded the trial to check-out Premier Elements 13 on my Yoga 2 Pro and I'm very pleased with the result, it seems like High DPI is really properly supported this time:


This is with my screen at it's native resolution of 3200 x 1800 and the Windows DPI setting to one step below 'Larger':