rueben_buse_5nqrcwhp4oi3c's profile

2 Messages

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80 Points

Mon, Oct 7, 2019 2:08 PM

Elements 2020: Cannot download update

I purchased an update to PSE but the response I get does not allow me to download the upgrade.  WHY   ORDER = ADB077943277

Responses

Adobe Administrator

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15.9K Messages

 • 

296.4K Points

2 y ago

I suspect the problem might be that you purchased under a different gmail email address than your main Adobe ID (the email address you used to logged in here)

2 Messages

 • 

80 Points

2 y ago

How do I rectify the situation?  I paid for the product and want to download it.

Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

2 y ago

Try logging into adobe.com with the email address that has "32+old" in it.