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Adobe Photoshop Family

3 Messages

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82 Points

Sat, Nov 5, 2016 4:14 AM

Solved

Elements 15: Won't open (LavaSoft conflict)

I recently bought Photoshop elements 15 and when I try to use it, I get an error that it won't open. I tried uninstalling and reinstalling and it still won't work. I need to know what to do so I can use the app

Responses

Official Solution

Adobe Administrator

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104 Messages

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1.6K Points

4 years ago

Hi Please try this link. https://forums.adobe.com/thread/2222539 This might help you out.

Regards,

Sandeep

1 Message

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62 Points

That link helped me fix the prob.  I had the lavasoft infection.  Couldn't remove the .dll file but was able to rename it.  Done.  Thanks!

28 Messages

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406 Points

4 years ago

What is the exact text of the error?

3 Messages

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82 Points

4 years ago

A window comes up and says Adobe Photoshop Elements 15 has stopped working. It doesn't even get to the point where I even see the app opening.

1 Message

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80 Points

4 years ago

I just installed Adobe Photoshop Elements 15 and got the same message  that it stopped working. Based on the comments above I found the program Ad-aware Web Companion published by Lava and uninstalled the program. That was it, Elements opened up without problem.

Bev

1 Message

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80 Points

4 years ago

Same here. Tried uninstalling and reinstalling several (4x) to no avail. Uninstalled Web Companion and it works!