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Welcome to the feedback site for the Photoshop Family of digital imaging products.
We hope that this site will be a useful resource for learning about our products and influencing our product development teams with ideas and requests.
We're interested in what changes you would like see in our products. Do you have an idea for a feature that would help your workflow? Is there a small change that could be made to make your life a little easier? Let us know!
Take a moment now to review the Community Guidelines and Company & Customer Pact.
Last but not least, please keep this a positive, supportive community. Please, keep your posts focused on the products and providing constructive suggestions and criticism.
- Jeff
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Jeffrey Tranberry
Adobe Systems, Product Manager, Chief Customer Advocate - Digital Imaging
FAQ:
What can I expect from this site?
While we'd like to acknowledge and comment on every idea, question or problem that comes in, it's not something that we have the time or man-power to accomplish. We will read every post and use the information and rankings you provide to help inform the future of our products.
This feedback site in not an official support channel. We welcome you to use this site to post questions in search of answers - and hopefully - more often than not, your questions will be answered by either someone from the user community or someone from one of the product teams.
If you require one-on-one assistance or prefer to contact Adobe Customer Care directly, please visit the support contact page.
Will this feedback site replace the current user to user forums?
There are no plans at this time to replace the current user to user forums except for the forums covering Feature Requests. As of May 17th, 2011, the feature request forums on the user to user forums have been archived and a message has been posted directing users to submit their requests here on this feedback site. The main impetus of this site is to allow users to submit ideas and rank them - something our current forums aren't especially tuned to. If you like what you see here and prefer it to the user to user forums, let us know.
Will this feedback site replace feature request and bug reporting form?
Yes. As of May 17th, 2011, all digital imaging products will use this site as the place to submit feature requests and report problems.
The advantage of using the feedback site over the form is that customers will have better insight on what requests have been made and will have the opportunity to help rate and rank those requests for future consideration.
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Twitter,
Facebook, or email.
I’m
happy
Welcome to the Photoshop Family Feedback Site - Getting Started & FAQ
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Jeffrey
Shouldn't there be an "I don't like" button against each point? You're going to count votes for features, but not for objections.
John -
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CHAMP
I’m
excited
Jeffrey, could Bridge be added as a Product?
Several requests might be relevant.
I really like how the discussions are very engaging!-
Good idea. I'll work on it.
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I hope to get to this today. Most of the Photoshop engineering team was/are in San Jose this week doing product development planning/adjustments. So if you saw a drop-off in participation, that was why. :)
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I think it would be helpful if this post could be pinned at the top regardless of the sort order chosen.-
Good idea. I will look into whether that's possible.
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I agree
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Jeffrey, I hope this site will become a success. It looks really promising.
Regarding comments on ideas: What do you think about negatively commenting on an idea because one thinks that development time would be better spent otherwise?
I feel that is an unfair way of championing ideas one personally feels are in the critical development path. I suggest that people should "like" the ideas they want to promote and "dislike" ideas that they feel would get in their way. However, features which are completely neutral to anyone not using them shouldn't be voted down on the grounds of "stealing development time", or is is that a valid objection?
I argue that ideas should be judged on their merit and it should then up to the product manager / developers to decide whether the idea is worth spending development time on.
Voting against on the grounds of "stealing development time" is numerically indistinguishable from genuine criticism and could be used to achieve a double promotion of the ideas one believes to be worthy of development.
Finally, if "stealing development time" were a valid point of criticism then I think the "ideas" section could be closed for the time being because surely the development team has enough on their plate already.
I'm trying to clarify which points of criticism should be brought up against an idea and which may not be constructive.-
The site is designed for customers to have a hand in "influencing our product development teams with ideas and requests." Ultimately, it's up to each product team to weight the cost/benefits of developing features. I'm cool with users being free to comment on the pros and cons of features as they see fit, as long as they do it in a polite constructive way.
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Thanks, Jeffrey.
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If I tick the check box "Share my email address with Photoshop Family..." with whom am I sharing my email address? I'd be more than happy to share my email address with Adobe staff but would not want my email address to be publicly available to visitors of these pages.
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You would be sharing your information only with the "Photoshop Family Team" and the only reason we'd contact you is to get addition information from you regarding an idea, question, or issue. (Sharing bug files, case numbers, system info, or other information that might be easier through direct communication). I've asked that team members ask customers via the forum if it's OK to contact individual users privately prior to contacting them directly.
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Thanks a lot for the clarification. BTW, I'm happy to be approached by staff members independently of the choices I made for the contact option.
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I’m
thankful & hopeful
Thanks Jeffrey - still mulling over how to use this versus the forum.
Anyway, I do think its a good call not to have "negative" votes - too easy to fall into the rut of trying to oppose everything except your personal pet features... I think Adobe is quite capable of discriminating the ideas that will be most important to users... by using their own judgement and such, plus user votes for, and comments: pro & con...-
Well said, Rob. I'm also in favour of using a positive voting approach.
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Yup. I want this forum to be a positive experience for everyone. So far I'm very encouraged by the constructive tone all around. It's very much appreciated by myself and the team.
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Jeffrey - in each section's summary, can the "last reply" text be made clickable and link to the last reply in each topic?
John- view 2 more comments
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Jeffrey - any luck?
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Sorry. Not yet. I have a running list of things I need to go over with the ps.com and vendor folks about the site.
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it seems that there are alot of topics already. some good ones are quickly moved to later pages. can we see more topics on a page like it is on the regular adobe forums? plus i havent seen any mention of this site on the mac or feature request forum (unless i missed it) it would be nice to inform people there since this site seems to get more attention lately. i wonder if the voting features would have been able to be added to the regular forum - which i think works well.-
Hi Edward. You can drill down into topics a few different ways.
For example topic kind and rating: http://feedback.photoshop.com/photosh...
Or by topic and most recent: http://feedback.photoshop.com/photosh...
Or by product and rating: http://feedback.photoshop.com/photosh...
We're intentionally rolling out the site in steps so we have a chance to try and work out the kinks before exposing it to a huge audience.
The plan is to decommission the current feature request/bug report form along with the Feature Request user to user forum by the end of April.
Around the same time, we're going planning to add a "Feedback" tab to our Facebook product pages.
We'll keep evaluating the benefit and use of the site to see how else we might leverage it. -
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is there a way to separate discussions on feature requests from questions like where are my marching ants, etc?
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EMPLOYEE
I’m
confident
Sure. Go to the topics page:
http://feedback.photoshop.com/photosh...
And use the list in the lefthand column to filter the views. -
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I’m
excited
I think this is a wonderful idea, and very well implemented. Kudos to Jeffrey and the rest of the photoshop family team.
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can we separate photoshop from lightroom/camera raw topics? i see alot of post about LR & CR when trying to filter just for PS. that would make this more useful
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Yes. Click on the products in the lower right column, or click on the > after "Community" in the breadcrumb row at the top of the screen and select Products.
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yes i did but i still see some LR/CR topics. Also I find this site cluttered compared to the regular forums. Hopefully you guys can streamline it a bit to make it easier for us to see more topics. Definitely like to see more topics on a page than there is currently.
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How will FR's / bug reports for the Lightroom SDK fit into this new scheme?
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Will do. However, it might be worth considering a separate product sub-category for Lightroom SDK feedback. No?
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I'll ask the Lightroom team and see what they prefer.
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I've found the topics RSS feed which gives the first post of each new topics - is there a feed for all posts, or I do I need to check the website to see which topics have replies?
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Hi Victoria, can't help with your question but good to see you join!
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Thanks TK, I've been watching activity since release but haven't had much time to explore properly until now. I seem to have gained a badge and mod facilities unexpectedly, but very pleased to be able to help out around here. It's great to have an official location where features can be openly and easily discussed and voted on.
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Is it possible for the site to remember login information longer so I don't have to login so often? I have to login at least once a day. Not so bad on my laptop, but desperately annoying on my mobile devices. I don't see the need to login more than once a week...- view 3 more comments
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And it seems just perfect to point out that as I tried to add the comment above I had to login. Again.
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I log in using the prompt that appears when one isn't logged in yet but wants to post a comment, for instance. I understand it is a GetSatisfaction login, using my Adobe ID. I don't have a big problem because I'm not asked to log in again and again during a session, but I wouldn't mind getting a ticket for a week or so.
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I log in with my Adobe ID. I'm using Chrome on a mac and I do have to log in alot - I think everytime unless i leave a tab open for it. i think it has to do with the pop-up window that you log into?
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Thanks Ed. FWIW - I've been logging in with my GetSatisfaction user and that seems to keep me logged in. It will be interesting to see other are logging in. We'll look definitely look into it.
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I’m
encouraged
First of I very glad that you have initiated this new service. It has great potential to improve communication. I know that I always really appreciated when someone from Adobe would participate in the forums. It felt like you actually were listening.
One question, however, where do I provide feedback on the feedback site?
-louie-
Louis, you can add ideas using this site. Just use Photoshop.com as the product you're providing feedback for.
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i would really like better filtering- i just want to see Photoshop topics. no matter what i do i still see some LR & CRW topics after clicking on the PS icon. Obviously the traditional forum was better segregated but I'm sure this one will improve as it grows. But i think giving the user a clear way to quickly get to the product they want is important. And i think we need to see more topics on a page - the font is too large, the forums arent pretty but do give alot of information.
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Perhaps a better scheme than a no-vote/pro-vote would be a priority ranking.
I'm often in a quandry - do I vote for something that I think is a good idea, but isn't one of my top priorities? - Some have said "absolutely not" - since it dilutes the priorities. Others have said "yes, of course" - a good idea is a good idea...
If one was able to vote:
0 - this would be a step backwards... - I wouldn't want this, period.
1 - If everything else were already done, then this good too...
2 - good idea but not high priority
3 - good idea but not top priority
4 - top priority.
Would it be better?-
I think your list is too fine-grained;
-1 (step backwards),
1 (good idea),
2 (great idea)
would be sufficient, AFAIC.
Perhaps voters that choose "-1" (and perhaps "2") should be required to leave a comment to justify their choice. Staff could then include or exclude such votes from the (internal) tally depending on the merit of the comment.
I'd be against allowing "-1" without a required comment because there is a chance that people will unduly dismiss ideas just because they want to help other ideas by voting down ideas that don't seem to have any value for them. -
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I'm going the other direction: rank this idea on a scale of 0-10,
where 0 means "bad idea", and 10 means "one of the best ideas".
Some people will no doubt fret over whether to give it a 6 or 7, but then it won't really make much difference in the overall scheme of things...
This way, I'd vote on everything.
PS - Lightroom itself is being ranked on a scale of 0-10, why not the ideas that go into it ;-} -
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I’m
bummed about this
I'd really like to see the change to rank a feature (0 - 10 for example), rather than just yes/no.
Most ideas have some merit, and I'd like to weigh in about it. My top features may not get enough weight to be implemented, but I'd still like to have a say in the other features on the table.
As it stands, I don't vote for a lot of things I'd really like to see implemented, *if* my top priority items aren't. Many others doing same - its not good.
Rob -
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Can you encourage the developement teams to post significant changes to existing functionality here for comment when possible? This would help avoid issues like the removal and subsequent replacement of filtering capabilities in Lightroom.
Paul Wasserman-
Paul, I'll see what we can do there. It's a balancing act. We can't talk about a lot of specifics about what we have planned prior to official announcement. We try to be as open as possible. For example, we've announced that DNG converter 6.4 will be the last to support PPC: http://feedback.photoshop.com/photosh...
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EMPLOYEE
I’m
thankful
Two announcement and a few reminders:
Announcements
1.We've removed the form on Adobe.com for submitting Feature Requests and Bug Reports and are now directing users to this site.
2. We've disabled the user to user forums for feature requests for digital imaging products and are now directing users to this site.
Reminders
1. Please do search prior to posting a new topic to see if someones already submitted a similar topic.
2. Be sure to include what product you are referring to in your topic title and/or description. (see this topic for tips: How do I write a feature request?
3. Take a moment now to review the Community Guidelines and Company & Customer Pact if you haven't already. We want to keep this site positive and constructive at all times.
Thanks! -
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How to get off this merry-go-round? (i.e. cancel all email notifications at once)
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To Cancel Email notifications go to your User Account (by clicking on your name in any of your posts). Click on "Email & Notifications" and uncheck the items you want to unsubscribe from:
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Is there a possibility to signal that a started thread was already and correctly answered, hence the problem I had completely solved? If not, then what about a way to highlight such things?
Sorry for such questions, I'm quite new here.
Michael-
Yes. We have the ability to mark ideas as "Implemented," questions as "Answered" and problems as "Solved" - just let us know in a comment if a thread has been resolved and we'll 'mark' it.
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To simplify the last step, what about an "Answered" button for us? It would automatically send a message to you or signal the new state. This would quicken our communication.
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I'm not sure what's possible given that this site is using 3rd party web software, but more options for filtering would be a godsend. e.g. just 'Idea's.
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Yes. It's something we're looking into to. This site is still pretty fresh and we're working our way through the things that would make it more useful and efficient for ourselves and our users. As you point out, the site is based on 3rd party software, so most changes would have to come from them.
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I’m
sad
This new format lacks character. It is very flat and non personable.
This reply was created from a merged topic originally titled
Why was the public format changed?. -
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Is this where we have to report bugs now? No form? No listing of OS version, processor, video card, PS version? No expected results vs actual results, etc? Just this comment box?
Do I need to choose an emoticon "How does this make you feel?" when reporting a bug?
This reply was created from a merged topic originally titled
Report Bugs is now here? No form?.- view 1 more comment
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> I *thought* Adobe was going to have a "How to submit a bug report" post for reference, but not sure anymore.
Yes, there will be. I'm just knee-deep in tight deadlines right now so it's still a draft at the moment. -
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One concern now, since you have parallel “official” Adobe Photoshop forums, is that users with Photoshop questions/problems face diluted resources when they post only at one “official” Adobe Photoshop site, but not the other “official” Adobe Photoshop forum.
If you do end up migrating all Photoshop Family fora from adobe.com to here, it would be a real mess to have Windows, Mac, Photoshop, Lightroom, Elements all post in one general “ask a question” venue.- view 8 more comments
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like victoria i find the threaded view difficult also. i think its easier to go to the last post in a topic than have to search through threads in a topic to find replies. i prefer the quote/reply system but i guess this is how its going to be.
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Threaded's fine by me if there was a way of unread messages being highlighted in another colour. Personally I always switch to a flat view when I do have an option though. It's the remembering which bits you've read that I find a problem here!
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The site is organized by product and which helps to avoid the "real mess" you refer to. To see the product categories go here:
http://feedback.photoshop.com/photosh...
If you click on the "Community" link at the top the products will be listed down the page on the right.
Or click on the arrow next to the "Community" link to see more about how this place is organized.-
But... I don't see how that helps. To me it looks like all apps get lumped into "Questions" that are organized by Recent, Needs Answered etc. And it looks like the "Questions" category has content overlap with the "Problems" category. To me it seems confusing both where to post and where to look to contribute.
Let's say I want to contribute by addressing questions/problems users have using Photoshop on the Mac platform. What page do I go to? -
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i received a response from Jeff through email and when i went to reply it directed me to the beginning of this topic?
doesnt really make sense to me.
about mac/windows separation - can we tag the topic we start as mac or windows users so we can filter if we feel like it? in CS5 there was/is a bad brush lag problem that seemed to only effect some mac users due to mac video card drivers. i think filtering/separation is useful there.-
I'd agree Edward, there are some bugs that are OS specific and would be useful to note in the title.
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I’m
frustrated
When will Adobe update Photoshop elements to 32 bit colorspacing so Nik HDR Efex pro plugin will work with it? All the other NIK pluins work with Photoshop elemets.
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Please post a new request, don't just add on to an unrelated topic.
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Are Lightroom users supposed to be using the Photoshop.com forums or the Adobe site forums?
Thanks
This reply was created from a merged topic originally titled
Which Forum to use?!. -
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Please excuse my approach going by the screenshot provided below but it's to express frustration in a growing trend of interface confusion I see spreading across websites started by Facebook's assumption we all need to be so organized and involved online. WE DON'T!
Below is a screenshot I had to resort to just so I could unsubscribe from receiving Bridge discussions notification in my email inbox. I went to a page I now can't find or can't remember where it is in all these options where I saw the word notifications and unclicked a whole mess of options but I'm still receiving these notifications in my inbox.
Please simplify all this.
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Now I see my profile picture I just uploaded doesn't show up here in this thread. What did I do wrong, now? What did I not click that I should have?
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The Feedback part of the site uses a separate backend from Photoshop.com. You can access your Feedback Forum account settings by clicking your name or profile picture for any of your entries on this forum.
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Any idea on how to unsubscribe from and stop the Bridge email alerts I keep getting in my inbox? When I click on the "If you no longer want to receive alerts for Bridge discussions click "here", I'm just taken to the Photoshop.com Bridge discussion page list. I don't know where to go from there.
Most (all) sites (vendor's I've bought from or discussion forums I participate, i.e. Luminouse Landscape) make this a quick and easy one click "Safe Unsubscribe" experience. Not saying they all work though, it's just an easier process. -
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Oh, I just caught that tiny snigglet of information that is the key to figuring all this out.
You said I have to click on my name. I just did and now I see the same page you posted above of the screenshot showing the "Email and Notification" option. That didn't happen before or maybe I don't remember what came up because now that page provides completely different interface options different from my screenshot posted above. Some similar, some different that I don't know what and where all this is being changed.
Also the email alert on/off is across the board for all postings even when I post a topic. I just want to end alerts to when a new topic is started by someone else in Bridge discussions.
The level of complicated/nested options on this site makes me feel like I have dementia.
As you can see I don't hang out on Facebook. It's just as confusing. Any site that requires I download an app to participate in a discussion, makes me close the window and go to another more simpler site which there are plenty. -
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Oh god, I've been in feedback forum loop preference settings where if I try to access Account Information clicking on my name in this forum, click on Profile Information it asks for my email and password but says it's not correct.
I need to post somewhere in a forum to allow me to click on my name, so I can get to my real Profile Info I entered yesterday?
I'm lost. -
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You wrote :
"
Jeffrey Tranberry (Chief Customer Advocate) 5 months ago
Two announcement and a few reminders:
Announcements
1.We've removed the form on Adobe.com for submitting Feature Requests and Bug Reports and are now directing users to this site.
2. We've disabled the user to user forums for feature requests for digital imaging products and are now directing users to this site.
Reminders
1. Please do search prior to posting a new topic to see if someones already submitted a similar topic.
2. Be sure to include what product you are referring to in your topic title and/or description. (see this topic for tips: How do I write a feature request?
3. Take a moment now to review the Community Guidelines and Company & Customer Pact if you haven't already. We want to keep this site positive and constructive at all times.
"
Since the Photoshop Feature Request forum is now closed and this feedback site is the replacement. Would you pleas make a request area people can fine?
At least put it in share an idea. Why does Adobe make thing so hard to find search returns too much to go through.-
This is the request area. See at the top where it says "share an idea"?
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Click the "Share an Idea" tab:
If you have a problem to report to the team, Click the "Report a Problem" tab next to it. -
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Why are there two sets of Adobe Forums? It seems daft to me! Which should I read?
Bob Frost
This reply was created from a merged topic originally titled
Why two sets of forums?.-
2 different purposes Robert.
The User to User forums are for users to help each other.
This forum is for bug reports and feature requests - this forum software makes it possible to track bugs and vote on features, which is more difficult on the other forum software. -
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Page address:
This reply was created from a merged topic originally titled
Why did you move the bug report/suggestion page for Lightroom?. -
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I have some ideas for the development of Photoshop How can I discuss with development team?
This reply was created from a merged topic originally titled
Photoshop: how to communicate new ideas to the team?. -
CHAMP
CHAMP
The better the case that someone makes for or against an idea should ideally affect whether it receives merit or not.