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I’m frustrated

Photoshop: Cannot open files

Suddenly it wont open any files - tried file>open / right click and open with photoshop / drag and drop into photoshop. Uninstalled and reinstalled, updated and same problem. I had been using photoshop problem free on this Win7 PC for a couple of years now - help!!
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  • Boilerplate-text:
    Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping ctrl-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance etc.)?
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  • Hi, thanks for the response.

    I have tried all the above to no avail. Its strange because if I had installed something new, or added a plugin it may make sense that it could cause photoshop to throw a wobbler... I'm scratching my head here...
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  • EMPLOYEE
    I’m curious
    Have you tried working in a new user account?
    Can you go to File>New and create a new document?
    Have you tried disabling OpenGL from Preferences>Performance?
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  • Hi Brett,

    I have tried all of your suggestions. File>new doesn't do anything anymore, not even the first dialogue box appears.

    Disabling OpenGL did nothing, i have already reinstalled gfx card drivers (quadro fx 4000).

    I will try logging in as someone else, you never know.

    This may confuse you further (it did me): After a reboot photoshop works as expected for about 5 minutes, then the problem returns and you suddenly can't save or open anything. No other programs are playing up (have CS5 suite & 3ds max installed).
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  • Thanks for the advice, I'll look into it in the morning and let you know if I find anything.
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  • Checked startup in msconfig - nothing untoward in there.

    Dis another windows update which seems to have sorted out the problem. Photoshop has been behaving normally all morning. (touch wood)

    I'm going to keep my eye on it for a few days and will let you know.
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  • OK, back at work this morning and the problem has returned. Checked windows updates again, all up to date.

    Could it be a memory problem? I got this error when I closed PS:



    I need to get this sorted ASAP as is making my job impossible.
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  • I’m frustrated
    With all non ssential services & all startup items disabled I am continuing to experience this problem.

    The only other thing that could be worth noting is I use a McAffee secure encrypted usb memory stick which runs an ativirus shield everythime I plug it in.

    Normal McAfee Antivirus is not running as has been disabled in MSConfig.

    Help!!
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  • Jeffrey Tranberry (Chief Customer Advocate) December 05, 2011 17:35
    Hi Daniel,

    What happens if you try the following:

    Remove the USB driver in question (Don't plug it back in)
    Restart your computer.
    Restore Photoshop's preferences: http://adobe.ly/PS_Prefs
    Launch Photoshop and try to create a new document.
    • Thanks for the suggestion. The problem is intermittent. Rebooting will get photoshop working for a while then it stops responding. This morning when I started the PC up photoshop wouldnt open or create a new document from the word go - it normally works for about ten minutes.

      I followed your instructions and after rebooting photoshop works as normal, however I dont think this is the solution as firstly a reboot without removing device drivers usualy has the same effect and other people in my team use the same memory stick and have no issues with photoshop.

      I'm considering a reinstall of Windows 7 now as am getting really frustrated, however this will take most of the day to set my system back up to how it is now which is big problem (deadlines etc).

      Has anyone ever had a similar problem? I initailly thought it could be malware running in the background but have run various scans with no results.
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  • I’m mildly disgruntled
    Lately I seem to be experiencing the exact same problem both in a previous Windows 7 Pro 64bit - Photoshop CS5.1 and in my 10-days old Windows 8 Pro 64bit install - Photoshop CS 6.0.

    Resetting PS settings via Ctrl+Alt+Shift does not seem to help.
    Regarding the applications running - apart from the other CS programs - VMWare Workstation 9 and Visual Studio 2012. Photoshop is the only program misbehaving. I also use remote desktop quite often if that is anything to go by.

    Regarding external devices - the only one is an LG BluRay burner attached via e-SATA, which uses a default Microsoft driver. As it is plugged in all the time I doubt it to have anything to do with this.

    One possible culprit in this case I suspect to be the auto update system as both times this behavior has started to appear was after the updater found updates, downloaded and applied them. I cannot say for sure if it was a Photoshop specific update or for one of its components (camera raw, bridge etc.).

    Another suspect would be the mechanism which Photoshop uses to create its temporary files. In file handling I have C: unchecked as it is the system SSD, but all other (9 of them) drive letters, that each correspond to a separate physical hard disk, are checked. I have redirected my temporary folders to other drives via NTFS symbolic links as well. Windows SWAP FILE is DISABLED - 16GB of ram should be enough for the work I do.

    This is what comes to mind off the top of my head. I'd rather not reinstall the entire CS suite every couple of months just to fix this. Reinstalling the OS for something like this on the other hand is out of the question. Any input on this will be greatly appreciated.
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    • Please, let us not get started on my swap file preference. It has nothing to do with this as photoshop (CS5) is running happily without a swap file on my 3+year old slower laptop with 6G of ram on the same OS.

      The problem is as Daniel described.
      Files fail to open. PS does not even try. It does nothing.
      This goes for File > Open - Displays browsed folder - Select Image - Nothing happens
      Dragging and dropping files over PS - no effect, nothing happens again.
      Associated files open blank PS with no files open.

      The most frustrating thing is it just fails. Without an error dialog or any kind of message.

      Using an nvidia gpu. Tried with OpenGL acceleration on and OFF - same result.
    • Yeah, that is exactly what i am experiencing. No error or anything. OpenGL is off.
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  • I’m Royally Pissed off!
    I am having this same problem. I NEED A SOLUTION!!!!
    Yesterday it started. Nothing has been recently installed. Today after the problem started i updated my NVIDIA drivers to the current 320.18 version.
    If i restart the system, I can create new documents and open any file for a short while and then it just stops.
    I have found countless pages through google with the exact same issue, but no actual fixes. This seems like one royal bug for Adobe. It scares me because i see this problem starting over 2 years ago and no fix? Really?
    Please someone, tell me if you have found a fix.
    Thank you.
    • view 8 more comments
    • Chris Cox (Sr. Computer Scientist) June 21, 2013 16:17
      Again, we follow all the forums and reports -- not a lot of people have this sort of problem, and so far all of them have found causes outside of Photoshop.

      Either something is very wrong with your system, or you are not running the same Photoshop as everyone else.

      Again, the fact that it doesn't clear until you reboot means that something is going on at the system level, possibly a utility (antivirus, backup, etc.), possibly with the OS or hardware, possibly even malware.
    • Bryan, I never got to the bottom of why CS5 suddenly started bugging on me. The same thing started happening on another PC in my team at work, even when we set up new profiles etc.

      I did find a solution however: Bought CS6. So Adobe were happy in the end.
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  • This reply was removed on 2013-06-20.
    see the change log
  • This reply was removed on 2013-06-21.
    see the change log
  • This is crippling my work. I might have to purchase a new version but that is not OK. There clearly is some sort of bug. No updates, nothing was installed and all the sudden it i cannot open anything in photoshop. It has now been a week since it started. I can do a restore point because nothing was installed or changed.

    Daniel, thank you for chiming in. At least I now know of one solution. My 2nd computer is not having an issue but I hardly use photoshop on it and it is a completely different system. This one is built for photo/video editing.
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    • Chris Cox (Sr. Computer Scientist) June 25, 2013 17:48
      There has to be something similar between your computers - because you're seeing behavior that millions of other users are not seeing.
      This is not a Photoshop bug - this is something wrong on your systems, that we can't diagnose because we don't have your systems.

      Steps to try: create a new user, login on that user, see if the problem persists. If not, then it was a preference of some kind. If so, then the cause is a system utility, driver, or malware.
    • Why do you keep recommending me look at my dev box? It has completely different specs and no issues. I do not run my dev box. My developer runs it and there are no connections between it and my machine.
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  • After my last restart i have got Photoshop to go for appx 1 hour and 10 minutes so far. I have only opened my email:Windows Live Mail, Spotify, firefox and photoshop.
    The only thing that was installed recently was an update to Adobe Flash on the 13th. I noticed the issues on the 20th. Anyways, i have uninstalled it and reinstalled it without a change. I do not believe it is directly related to Flash. I installed a Samsung 840 Pro SSD around the 12th, but i had over 1 week of perfect photoshop experience before this started, so i do not think it is relating to the SSD. I have had to tweak my power settings a few times, but again i do not believe that is relating. Something is taking away rights to photoshop, but i do not know what it is yet. I have had to restart 4x today.
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  • I’m Still very unhappy.
    Well, yesterday was a fluke. Within 30 minutes of starting my system, i opened photoshop and it would not open anything. It also cannot open a new document. I just tested premier and illustrator and both are functioning fine. They both can open any document. I will keep this thread updated while i figure out what the heck is going on.
    I also verified that i have no addons or extensions installed. I did not think i had any, but i double made sure.
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  • I’m Still very unhappy.
    Update: I read elsewhere that uninstall does not resolve the problem. I confirmed this. I did a full uninstall and reinstall without success.
    • Chris Cox (Sr. Computer Scientist) June 26, 2013 19:32
      If nuking preferences and a reinstall don't solve it - then the cause pretty much has to be something outside of Photoshop itself. (nuking prefs would have also cured a dialog being offscreen)

      P.S. don't forget to reinstall the Photoshop updates
    • Brett N (Official Rep) June 26, 2013 19:45
      Reinstall solves things far less often than people believe. If a reinstall works, it means that the program either didn't install correctly in the first place or that the application files had been changed (damaged, corrupted, etc) at some point and need to be recreated. But damaged application files are always damaged, they don't get fixed by restarting your computer.
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  • Update: A new user does not seem to have the same problem, but because i really dont want to use the user, i cannot really test it. I have logged in a few times and photoshop is still functioning, but i am not running anything but photoshop. I will keep looking. I might get into a photoshop project to see if it will continue to work.

    Also, i just checked and firework functions fine too.
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  • 1
    I already moved on to CC which does not experience this behavior anymore (for now?!).
    Contrary to what Chris Cox might spam all the time - Photoshop CS6 is BROKEN!
    I had to dig through my company's software archives and installed CS2, CS3, CS4, fully updated them. None of them behave like CS5 / CS6.

    ~A dialog offscreen you say: do not make me laugh. PSCS6 FAILS to OPEN the DIALOG. And guess what, if all other programs (including visual studio, maya, autocad, and all other CS suite products) behave perfectly fine - then the problem lies in photoshop.

    Bryan, I am sorry to say you are wasting your time here. Unless you enjoy talking to a wall.
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    • Chris Cox (Sr. Computer Scientist) June 27, 2013 17:41
      Not showing up for all users means it is unlikely to be a Photoshop bug.
      Not going away after resetting preferences means it is unlikely to be a Photoshop bug.
      Not going away after restarting the application means it is unlikely to be a Photoshop bug.
      Requiring a reboot means it has to be a system level problem (driver, OS bug, utility software, etc.).
      Working correctly on a different user means it is a system level preference or utility problem (depending on which utilities run under which user).

      It is far more likely that a couple of users have the same system setting changed, or the same utility software preventing Photoshop from working correctly. But we don't know what that might be because we have never seen this problem on any of our systems.

      I'm sorry that you are frustrated by this issue - but the issue only exists on your systems, and until you can tell us what is wrong with your system, there is nothing we can do about it.
    • It now shows up for all of my users. I have added an update below.
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  • Well, as i have mentioned before, this broke when i attempted to open a large secure pdf file in photoshop. It would open the screen to ask me if i wanted a page or image and then it would not open it. I tried a separate pdf and it opened and then i tried it again with the same outcome. Once i closed photoshop that day, i have not been able to run it. So i was trying to open an adobe document with an adobe product and it broke my photoshop. I have never experienced anything like this before, but it is only effecting photoshop and no other things were changed.
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  • I’m still frustrated.
    I have tested CS6 Photoshop and it does have the same problem as Xeon mention above. What is funny is that it is not concurrent with CS5.1. I installed CS6 after CS5.1 already quit working and then about 1 hour after i installed CS6, it stopped functioning(opening/saving files). When i opened it and CS5 had already stopped working, i was very hopeful. Sadly it was short lived.
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  • No Go! I have been from time to time logging into my 2nd account that i created last week to do my photoshop work. Well, today it no longer works. The computer had been on 6.5 hours and i just loaded into Photoshop cs6 in my 2nd account. It was very strange, i would open the file, but then it would not let me do anything. I was editing a 4th of July slide from last year and changing the dates and every time i committed the changes, they would be reverted to last years. I was unable to make any changes. I thought it was just a new bug for CS6, or at least i was hoping. Nope, i tried to open the same file in CS5.1 and it would not open at all, just like normal. I have installed no applications on that user's account.
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    • Yeah, i have been looking at that angle. The issue is that fireworks works perfectly, so does every other Adobe application. It is only Photoshop that does not work. Also, today i have been able to use photoshop for about 2 hours without any issues in my main account. This has not worked for more then 20 minutes in the past 3 weeks.
      Again, i have not changed anything. When i logged into my other user account, my SLI settings window popped up. I changed the settings to SLI active and then i turned it back off. I re adjusted my 3 monitors and then i loaded into my main account. I did not switch accounts, but logged off of my 2nd account and then logged into my main. For some reason the system has been working properly.

      Oh, i also installed CS4 to test and see if it worked. No go. That is when i restarted the system. Since i uninstalled CS4 things have been working. I am going to cross my fingers. I did a complete uninstall about 10 minutes after I installed CS4 photoshop. I have never used it before, i just downloaded a trial of it to test a theory.
      I will keep updating as i learn things and test new things.
    • Chris Cox (Sr. Computer Scientist) July 09, 2013 01:13
      That also points to something outside of Photoshop interfering with the Photoshop application.
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  • I’m nervous.
    Ok, I AM BAFFLED!
    My computer has been running for 5 days straight without sleeping. I just got in the office after the weekend and photoshop is still functioning perfectly!!!
    I have not made any changes except for what i mentioned above, installing CS4 and uninstalling it. Why would it magically start working? Again, this has to be an Adobe issue. No video card things were touched before these problems started.
    Anyways, i will keep this updated. I really wish i could give a reason for the fix, but i am hoping it is permanent. This has been a completely nightmare!
    • Chris Cox (Sr. Computer Scientist) July 08, 2013 19:29
      Again, the fact that it doesn't clear until you restart the computer means that the problem must be outside of Photoshop. Anything within Photoshop would reset with relaunching the app. And the preferences don't change with a reboot.

      So there must be some factor outside of Photoshop triggering this behavior -- but so few people have seen it that we have no idea what that factor might be.
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  • I spoke too soon. I have had a great day and i have been able to use photoshop ALL DAY plus most of last Thursday. But it just broke. I also found out Photoshop will not let me crop when the error occurs. So i cannot open a file, create a new file or crop an image. It also will not let me type text or edit text on a photoshop document that has already been opened. I just opened a simple jpg file and then 5 seconds later i went to crop a part of it and photoshop died. DAMNIT!
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  • Update: Today i can open files for a few minutes after restart but then i cannot transform (Control + T). I can also not move the layers around. It works like this for about 2 minutes and then i cannot open files or do anything in photoshop. Nothing has changed since Thursday, but photoshop is completely broken again.
    • Chris Cox (Sr. Computer Scientist) July 09, 2013 19:20
      Something outside Photoshop is triggering this -- something else on your system: another application, a utility, malware, something. (if it were something inside Photoshop, then resetting prefs or relaunching would clear it)

      We don't have your system, so we don't know what to look for on your system.
      You'll have to tell us what is on your system, or what you find that causes/fixes the problem.
    • I just tested a theory that the problem was graphics card related. I removed my 2 NVIDIA graphics cards that were running in SLI. I removed all drivers and software relating to NVIDIA and then i installed an AMD/ATI Eyefinity card and installed the software for it. It worked for about 20 minutes.

      I also have found out that the problem still allows me to save using the Save for Web feature, which i found very strange. I cannot save as or simply save a project.
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  • http://www.dieselpowerproducts.com/images/DxDiagTestFile.txt

    I created a dxdiag file that shows pretty much every device on my system. If there is another tool that you would like me to use, let me know. I hosted it on my website for simplicity. I will remove the file after you read it. I have the Radeon card still in my system.
    • Chris Cox (Sr. Computer Scientist) July 10, 2013 06:30
      Have you installed the Logitech custom drivers (which have had problems in the past) or are you using the generic Windows drivers for your logitech devices?
    • Yes, since day 1 i have had the logitech drivers installed. I use quite a few of the custom functions daily on my mouse and keyboard.
      I also remember that 2 weeks ago I shut down every single program until i completely killed my pc. Each time i closed one application i tried to open Photoshop. None of them including the Logitech software fixed the problem.
      I guess i could try that out though.
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  • Another weird update. For the first time ever, i was able to get photoshop to work without a restart. What i did was open up firework 5.1 and use it for a few moment. I then accidentally opened a file in Photoshop and it worked. I was able to copy a part of a layer and paste it but then photoshop died again.
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  • I’m loosing my mind. I am so angry!
    I am really not happy now. I know what a surprise.
    Anyways, i just loaded up my rotational western digital Black hard drive that i used to use before i changed to SSD 5 weeks ago. This drive has not been loaded for 4 weeks, since before the problems started with Photoshop. I hate using this drive because it is so darn slow when compared to SSD.

    Anyways, it loaded a file and i knew it would be fine to use, just slow. I was wrong! After about 10 minutes of use, photoshop stopped working.
    This hard drive has no connections with my SSD. All of the program files are on this drive. This computer has not had anything installed on it recently. I do see that windows just installed an update and this computer is asking me to restart to finish the update.

    I also uninstalled all logitech software and restarted the computer. No change.

    I HAVE TO DO A MAGAZINE AD TODAY!!! I have had 3 weeks of h*ll with this issue. I have tried different video cards, uninstalled everything that could be related and i still have nothing. Can someone please put me in touch with someone at Adobe who can help with a problem like this. I NEED THIS RESOLVED.

    Is there any chance that it has something to do with a licensing issue? I upgraded my hard drive to SSD by migration. All other Adobe applications are functioning perfectly. I don't use them quite as much, but i was able to do 2-3 hours of premiere pro work on Monday.

    Please someone, this does not make any sense.
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    • Chris Cox (Sr. Computer Scientist) July 10, 2013 21:59
      Only a few people have seen this problem.
      What changed on your computers since the time that Photoshop worked correctly and stopped working correctly? What did you install, or settings did you change?
    • Chris, I was just very clear. 3 hours ago i turned on a hard drive that used to be my main partition before my SSD was installed 5 weeks ago. It was the first time that hard drive/computer had been run in 3-4 weeks. Nothing was installed during that time because the drive was not being used. I mentioned in the beginning of my posts that I had not installed or changed any applications and this confirms my statement. The only thing that might have been installed were windows updates. I tried to do a restore point before today to the 24th of June, but it did not work because of a unknown error. I have always had my windows updates set to install automatically. Now i believe that is the only thing that could have caused the problem.

      Over the last 3 hours, i have uninstalled ever Adobe application from my pc and then I used the Adobe cleaner to wipe every trace of adobe from my pc. Now i just reinstalled CS5.5 master collection. After install photoshop did open and i am currently testing it to see if it will keep working.
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  • I’m Happy that the hell is over.
    Update: Everything is now resolved.
    I was required to do a reinstall of my operating system. It has now been 2 weeks and i have not seen another problem.

    I STILL STATE: this is a problem with ADOBE, not windows. Adobe is software that is designed for the Operating system windows 7. Users should not have to bend over backwards to deal with a glitch that only happens in ONE adobe piece of software. There is a problem inside Photoshop.

    Anyways, the resolution was to do a soft reinstall of Windows 7. I was required to uninstall SP1 and a bunch of other updates.
    Then i used the original Windows 7 Disk to do a upgrade, which refreshed all OS files. Then over the past 2 weeks i have been slowly reinstalling updates. So Far so good. I have Spent at least 80 hours in Photoshop in the past 2 weeks, catching up.

    Chris, it would be sure nice if Adobe, you, would stop blaming the OS instead of finding out why these things are happening with your software and create some fixes. In my almost 20 years of using computers, i have never run into a glitch with a piece of software that forced me to reinstall the OS, well not until now. That is unacceptable, especially with how much adobe charges for their software. OS reinstall should never be a resolution!

    If someone else has a problem like this, i used this method to reinstall. Be sure to backup your important items before the reinstall.
    https://windowssecrets.com/top-story/...
    • Chris Cox (Sr. Computer Scientist) August 09, 2013 00:19
      Your evidence says that this was a problem with your system, and not Adobe code (you changed your system, but did not change the Adobe code, and the behavior changed - so the bad behavior was in the system). In fact, all of the evidence so far indicates that this is a problem with the system outside of Photoshop.
      We cannot fix problems with your system outside of our software. And we still don't know what was wrong with your system to cause such behavior.

      We see a lot of odd bugs that come down to someone having a corrupt OS install, or a bad utility, or malware on their system. We can't code around every corrupt file, every bug in third party software, or every virus that you downloaded. When the problem is an OS bug, we can get it fixed, or sometimes code around it. But application software relies on the OS working correctly, and when your OS is not working correctly - there is not much we can do about that except ask you to troubleshoot and repair your OS.
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  • I'm having the same issue with photoshop cc and windows 8.1, only writting here to be told that there is something wrong in my computer that, magicaly, only affetcts adobe photoshop.
    Not, realy, I'm looking for solutions, anyone?
    • Brett N (Official Rep) May 10, 2014 00:21
      It is quite common for an issue to only effect a single application, nothing magical about it. For example, if the root cause of the issue is related to permissions, the one file that has incorrect permissions could be something that only Photoshop access or is within Photoshop itself. Such permission issues would be essentially unique to your computer. The same goes for corrupted files.

      When the root problem is your computer, all the fixing of Photoshop in the world would not change that.
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  • Hi Guillem,
    Was Photoshop working fine before this error or did it stop right after you started using it? Since i fixed it 9 months ago, it has not come back. It was a complete pain in the butt, but i did a soft reinstall of the OS. With windows 8.1 that should be simple because it is built into the OS. I run 7, so i dont know too much about the procedure. Nothing else fixed it for me. Good luck.
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