Photoshop: CS6 Extended 3D features not working

I am unable to use my 3D tools. I have tried with an image from Illustrator, and with typing text and then applying 3D. The options in the drop down box cannot be selected. I have Photoshop 6 extended. Does any one have any idea? Is there something in my settings stopping me?
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  • Chris Cox (Sr. Computer Scientist) September 23, 2012 08:35
    Are any of the 3D features enabled?

    Is your GPU disabled for some reason?
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  • the only feature enabled in the drop down box is the 'get more content' option. I think the GPU is enabled ( i can make the 3d options work in Illustrator so am assuming the gpu is working although my knowledge of all this is limited)- this problem I am having is inconsistent - when I first started yesterday, I could access many of the options, but then I ctrl z what i had done, and then couldnt access anything. So I deleted the file and started again, as I had the first time, and nothing worked. Even shut down and reopened photo shop.
    Last week when I first tried, nothing seemed enabled. The IT guy thought maybe extended had not downloaded properly. and then the next time we opened it, the options were enabled. On one occasion, if I imported a picture first, and then copied in the graphic from illustrator, the 3d options were enabled. but not without the background picture (background layer still there, just blank).
    It makes me think that i am inadvertently changing some thing as I work, and not knowing enough about it, dont know what to fix, and cant find any help... Searching yesterday i came across a tute that was just making text 3d, and following the steps exactly, still had the same problem with the drop down box tools not working.
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    • Chris Cox (Sr. Computer Scientist) April 12, 2013 17:31
      Your card should be capable, but you need to check the driver - and the Help->System Info log might tell you why your current driver is not working.
    • I have just found that if you have anything but the Move Tool selected you can't see the 3D Tool.
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  • I’m frustrated
    I have the same problem, and it always worked before. I love working in 3D so it's very upsetting. I did update the driver to the newest for my cards. It seemed to happen at about that time or when I downloaded the last PS update. Is there anyway to resolve this? Preferences seem to be set correctly. I would greatly appreciate any suggestions.
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    • I realized that I no longer had enough vram to meet the requirement. So, I deleted the update and replaced it with the original release. I have 6GB of ram but only about 375vram and I think the current requirement is 500mb vram. I think that it was a bad decision just based on the number of complaints that I see. Bad decision. I can't use any new updates until I buy a new computer. Bad decision.
    • Chris Cox (Sr. Computer Scientist) April 29, 2013 17:34
      No, it was a necessary change to prevent problems: with less than 512 Meg, the 3D features have problems due to issues in OS code and many drivers. The stated requirement was 512, and the 3D features allowed 256 for a while - but found that it caused more problems than it solved (again, because of external issues ) and put the requirement back to 512 Meg to prevent all those problems.
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  • I’m Angry
    I have this problem all the time. And it is a driver/software conflict of some sort, because all of a sudden, it will just stop working. I am not sure why it happens. Maybe somebody updated something on my machine or something like that, but it is a huge pain. So much that after installing the latest video drivers, should that fail, I usually just give up, and then 3 months later it is magically working again. Maybe it is a conflict between Houdini or Premiere or if I am using logmein remotely, but whatever it is, it is definitely not because my video card is underpowered.
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